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Mercure Gold Coast Resort

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Mercure Gold Coast Resort
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1,101 Reviews from our TripAdvisor Community

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Showing 1,080: English reviews
South West Rocks, Australia
Reviewed 7 March 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bruce J
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Brisbane, Australia
Reviewed 4 March 2016 via mobile

Just came back from this resort where hubby and i stayed with our 2 kids. All i can say is what a lovely resort. The staff were lovely very friendly and welcoming and the hotel is very clean and well looked after. Our room was great we had a 2 x queen bed spa room and it was a great...

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Helpful?
Thank 68_poss
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear 68_poss, Thanks for taking the time to write a thorough review, apologies it's taken some time to get back to you. I'm so glad that you and your family enjoyed your stay with us! Thank you for your glowing feedback, I'll be sure to share your comments with the team. And thanks also for your constructive feedback, without this,...

Newcastle, Australia
Reviewed 4 March 2016 via mobile

I have to say that this hotel has a lot of work to do... I travel 3 days per week and stay in many hotels across Australia and this place won't get my business again. I stayed in a spa room which was ok and I would say it has been recently renovated but why would they have no lifts?...

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Helpful?
1Thank Ron M
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear Ron M, Thanks for writing your review on your recent stay, apologies for the time of my response and apologies for your overall experience. We pride ourselves in putting our guests first, I'm disappointed to hear that you feel this was not the case. I would be delighted to welcome back to the resort to restore your faith in...

Brisbane, Australia
Reviewed 3 March 2016

I stayed here on a work trip and had high expectations having stayed at the resort under previous owndership in the past. I was quite disapointed with the service and felt the only time I was offered assistance was when I complained. I do beleive this is not how they would normally be run as I have stayed at Mercure...

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Helpful?
Thank BeachBug86
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear BeachBug86, Thanks for your review of your recent stay here, on behalf of the entire team, I would like to apologise for the issues you encountered. Your constructive feedback has been shared with the relevant department heads and we have reviewed the response for our food and beverage team, should an older child wish to order off the kids...

Sydney, Australia
Reviewed 29 February 2016 via mobile

Stayed at the Mecure for 4 nights, the hotel is very nice and we'll set out. The rooms are well appointed and very practical. The pool is great for kids and families. The breakfast buffet is good and dinner is menu limited but quality food. Things to note, there are three levels in each building so if you have luggage...

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Helpful?
Thank BK1970
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear BK1970, Thanks for sharing your feedback on your recent stay with us, we appreciate you taking the time to write a review. Great comments on the resort, our concierge are always here to help with guest's luggage so you can spend more time poolside! Glad you enjoyed your stay and thanks for your patience with the spa. We hope...

Adelaide, Australia
Reviewed 28 February 2016

I had very nice time at the resort. The Staff was very friendly. Reception area and hotel bar/restaurant is nicely furnished and kept very clean. Restaurant has a lookout onto the large resort pool with well manicured garden. There's also nice outdoor sitting area in the Bar overlooking Golf course with pond and nearby forest. I dined in number of...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Ewa K
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear Milka2012, Thank you! What a glowing review, thanks for sharing your thoughts with us and our TripAdvisor audience. We pride ourselves in our happy, positive team who are always there to welcome guests with a smile. I'm happy to hear you enjoyed the food and beverages on offer also, our Executive Chef likes to source locally and make most...

Auckland Region, New Zealand
Reviewed 27 February 2016 via mobile

I picked up a room for two nights off TripAdvisor at the last minute. The location is remote but that didn't concern due having a rental. Free parking is a bonus and since I think the GC is a bit tragic - the location works. The room was 100% average and smelt damp upon entry. The A/C was noisy, the...

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Thank S B
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear S B, Thanks for taking the time to share your feedback with us. We are popular with holiday makers and corporate travellers alike, due to our location, close to everything, yet removed from the hustle and bustle! I'm disappointed to hear of your experience in the room, I'd be delighted to invite you back to experience one our refurbished...

Reviewed 25 February 2016 via mobile

My girlfriend and I just spent close to a week at this resort and could not be happier. The resort is beautifully located on a golf course and has an awesome tropical vibe. The room we stayed in was 5206 and was very nice and seemed to have been freshened up lately, it also had a kind bed and was...

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Thank kvos2
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear kvos2, Wow, thanks so much for your review! We are so happy that you and your girlfriend enjoyed your stay with us at Mercure Gold Coast Resort. We pride ourselves in our guest's satisfaction during their stay and our team's positive and welcoming vibe. Hope to see you both back at the resort for a future holiday! Kind regards,...

Brisbane
Reviewed 25 February 2016

The only sound you hear here is the birds and ducks.The site is clean and green. The room was big enough and clean. I found a handy ice machine to cool my esky as the fridge had only a small freezer to chill the freezer blocks.

Review collected in partnership with Accorhotels.com
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Thank Rustyfork
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear Rustyfork, Thanks for taking the time to write a review on Mercure Gold Coast Resort. We are happy to hear that you were able to switch off and enjoy the beauty that surrounds the resort, we are very lucky to be so close to the action, yet feel so secluded. Glad you made us of the ice machine too!...

Reviewed 25 February 2016

This is a great place if your are looking for something away from the bright lights and touristy stuff that is still just a short distance to the main Surfers streets and shops. The pool is comfortable and if you like a game of golf, you have a couple of great courses a stones throw away. The staff were excellent...

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Helpful?
Thank TeejayMac
T W, Director of Sales at Mercure Gold Coast Resort, responded to this review

Dear TeejayMac, Thank you for your kind review, we are spoilt for choice with our location and still only 10 mins to the beach, glad you enjoyed your stay! Hopefully we can have you back sometime soon so you can experience one of our refurbished accommodation rooms, they've had quite a face lift! With regards to the telecoms, most networks...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of it all - just minutes from beautiful Gold Coast beaches and renowned golf courses, Surfers Paradise, Broadbeach, world class shopping and sporting stadiums - Mercure Gold Coast Resort is perfectly positioned for your business trip or next holiday. This beautifully appointed resort is one of the top choices on the Gold Coast for relaxing, unwinding and rejuvenating away from the hustle and bustle of the city. When planning where to stay on the Gold Coast, for a fun family holiday with the kids, sneaking away for a romantic couples' escape or teeing off on a golf weekend - no hotel makes you feel more at home than Mercure Gold Coast Resort! ... more   less 

Additional Information about Mercure Gold Coast Resort

Address: Palm Meadows Drive | Palm Meadows, Carrara, Gold Coast, Queensland 4211, Australia (Formerly Radisson Resort)
Region: Australia > Queensland > Gold Coast > Carrara
Price Range: RM370 - RM731 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gold Coast Resort 4*
Number of rooms: 308
Reservation Options:
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Also Known As:
Radisson Resort Gold Coast Hotel Carrara
Radisson Gold Coast
Radisson Hotel Carrara
Radisson Carrara
Carrara Radisson
Mercure Gold Coast Resort Australia
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Gold Coast Resort staff and other travellers.
2 questions
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Ipswich, Queensland, Australia

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Questions? Get answers from Mercure Gold Coast Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3 levels stairs only no lifts. Concierge will transport luggage on request”
 of 5 bubbles brianrhj, 24 Feb 2017 | Read review
“U do need to leave a deposit of $100 which they hold fir 2-5 days then release if room is ok”
 of 5 bubbles sascha62, 19 Feb 2017 | Read review
“if you don't mind stairs go for the 3rd floor away from the pools.”
 of 5 bubbles BabyandUs, 2 Feb 2017 | Read review
“Don't stay in a room near an icemaker. Rooms near the smaller pool tend to be quieter.”
 of 5 bubbles CAILEIG2015, 28 Jan 2017 | Read review
“Block 2 is the better block in my opinion”
 of 5 bubbles tonydS860ZA, 17 Jan 2017 | Read review
5 of 5