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El Dorado Casitas Royale, by Karisma

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Traveller (5551)
Room & Suite (1361)
Pool & Beach (891)
Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“beach butler”(674 reviews)
“outdoor shower”(602 reviews)
“casitas section”(385 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (5,512)
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5,281 results
Traveller rating
4,289
651
231
68
42
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4,289
651
231
68
42
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All reviewsbeach butleroutdoor showercasitas sectionhealth barpersonal conciergesanta fe grillour honeymoonbellini barbeach bum vacationscandlelight dinner on the beachwine pairingroom servicegourmet inclusiveartificial reefcasita suitepool bartenderbeach beds
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1 - 5 of 5,281 reviews
Reviewed today

I broke my foot and thought it would be the end of a lovely vacation (day 2) however the service and attention i received was unbelievable from catered dinner to my patio, ramps built at my suite to allow me to come and go in...More

Review collected in partnership with this hotel
Thank cath14867
Reviewed today

We went to El Dorado Casitas Royale for a friend’s wedding. I’ve been to Mexico many times and have stayed at some lovely resorts, but this one was spectacular! Perfect trip! Wish we were there longer.

Review collected in partnership with this hotel
1  Thank Krismoe
Reviewed yesterday

We stayed in the castillas with the swim up rooms. It was absolutely breathtaking with an indoor and outdoor shower, indoor jacuzzi, room service, unlimited drinks, concierge service. It was AMAZING!!

Review collected in partnership with this hotel
1  Thank William Matthew G
Reviewed yesterday

Great service, food, accommodations. Never had a want for anything. The spa experience was magnificent. The excursion we took to Ek Balam was fascinating as we had already seen Chichen Itzá, Cobá, and Tolum.

Review collected in partnership with this hotel
1  Thank jsgary333
Reviewed 2 days ago via mobile

This is our 5th trip back to EDR/EDCR and always an amazing time.Beautiful casita 32 swim up day! Ricardo our outdoor butler has been phenomenal! Esteban held down the beach as our beach butler with bali bed waiting yesterday. Had our special drinks waiting for...More

Thank melissacmd143
Response from KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by KarismaResponded yesterday

Dear melissacmd143 Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Laundry Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Price range
US$398 - US$1,174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in Riviera Maya
#20 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$398 - US$1,174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in Riviera Maya
#20 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (5551)
Room & Suite (1361)
Pool & Beach (891)
Dining (466)
Business Centre & Event Rooms (16)
Family and Play Areas (10)
Questions & Answers
Ask a question
Robert N
9 April 2018|
AnswerShow all 3 answers
Response from Lori B | Reviewed this property |
One nice thing about having a ground floor casita is that it is very easy to run back in the room to use the restroom. Each group of casitas has its own pool/swim up bar but there aren't any public facilities.
1
Vote
Betsy W
5 April 2018|
Answer
Response from Douglas B | Reviewed this property |
If you are staying at the casitas, each group has their own concierge who was readily available and also very knowledgeable about excursions. Personally I would wait til onsite to set them up. I did not find that there... More
1
Vote
Dee-Ann M
2 April 2018|
AnswerShow all 4 answers
Response from Lori B | Reviewed this property |
You would have to be a real sun worshipper to fully get your value out of having a swim up suite. I imagine the patios would get very hot in the direct sun as well. Personally we enjoyed having a casita with our own patio... More
1
Vote
Room Tips
"The resort in itself is not handicap friendly which i learned but they did make every attempt to make sure..."
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"We enjoyed a beach view, and I would recommend it, but all were in good locations."
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"Stay in the swim up rooms! They’re out of this world !!!"
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"Ocean view second floor with your own private pool!"
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