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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,771 Reviews from our TripAdvisor Community

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Showing 3,602: English reviews
Reviewed yesterday NEW

I would highly recommend this resort. Everything was very clean and the rooms were always kept up on. They have soo much going on you can always find something fun to do! Brenda and Hector were great at getting groups of people together to play volleyball and water polo and just interact and have a good time. Maricio was our...

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Helpful?
Thank Mary L
Burlington, Canada
Reviewed yesterday NEW

Nothing to dislike about this resort. Spacious, quiet, well maintained. Food is excellent at all restaurants. Casitas Italian was a favourite, and the Santa Fe for breakfast. what set this resort apart was the staff. Over and above, friendly, helpful and a pleasure to deal with. Loved the consierge service in Casitas block 30: Ruth, Charly and Charlee-very, very helpful...

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Thank JJ F
Seaford
Reviewed 2 days ago NEWvia mobile

Sucks....grounds r gorgeous...Beach sucks...drinks r lame and food blah....don't waste your money.Worst of all...the sales Dept...Gloria Garcia they won't even post my thing because it's negative ... People r great

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1Thank kargo57
Covington, Georgia
Reviewed 2 days ago NEW

This was our third visit and it just keeps getting better and better. The staff is amazing!! Juan made us delicious drinks and Antonio served them with a smile! Our butlers always went above and beyond our expectations. Raquel made sure we came back to a beautifully decorated room every night and even prepared a lunch and a cooler of...

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1Thank Afw2127
Reviewed 2 days ago NEWvia mobile

Excelente comes to mind on everything I can think of too this great experience, great food and great staff. Made us feel right at home for our 2 week stay. This all inclusive gourmet resort was everything and more. Firstly would like to say thanks to all the K-team. Very entertaining from bike tours to nightlife always having a smile...

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1Thank Fraser S
Nottingham, United Kingdom
Reviewed 2 days ago NEW

We returned to El Dorado Casitas for two weeks, including New Year’s Eve, travelling as two couples, my wife & I along with my in-laws. It’s our third visit to El Dorado Royale/Casitas and we absolutely love it here. What’s not to love?! We had an infinity swim-up Casita (Block 31) – these rooms are especially wonderful and we were...

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1Thank SpenClaire
Tjøme, Vestfold, Norway
Reviewed 3 days ago NEW

My husband and I wanted an active but still relaxing and romantic vacation in the sun. We ended up going back to El Dorado Casitas Royale in Mexico. This was our fourth time at El Dorado Royale and our second time at the Casitas. One of the reasons we decided on this resort was because it was adults only which...

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1Thank Syn308
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Syn308 Thank you very much for your recent visit and lovely comments on TripAdvisor. We will address your kindly comments with all our staff. First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations Hopefully, we will have the pleasure...

Victoria, BC
Reviewed 3 days ago NEWvia mobile

I will write more in depth later as it is just the very beginning of what I know will be a fabulous 10 days. My husband and I are very impressed with the warmth and helpfulness of all the staff we have encountered. I'm glad that I read a number of reviews before coming. If you are coming in prior...

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1Thank Indulgers
Dallas, Texas
Reviewed 3 days ago NEW

We spent a week in one of the casitas and it was most relaxing and enjoyable. The grounds are beautiful and so well maintained. Everyone working there is incredibly friendly. The food is generally good and there is certainly enough to drink! Our room was spacious and comfortable. We particularly enjoyed the dinner at Fuentes. Our one complaint would be...

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Helpful?
Thank gileslw
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear gileslw Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. We will wait for you next year! Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Merseyside, United Kingdom
Reviewed 4 days ago NEW

My wife and I booked the resort hoping for a relaxing winter break. The hotel facilities are very good and we could not really fault the quality of the restaurants and food. We also found the staff to be friendly and efficient and most appeared to genuinely enjoy interaction with the guests. We booked to stay in the Casitas for...

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2Thank Malcolm P

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: RM2,021 - RM4,966 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
El Dorado Casitas Royale, By Karisma Mexico/Riviera Maya
Hotel Style:
#14 Spa Hotel in Riviera Maya
#16 Luxury Hotel in Riviera Maya
#22 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
482 questions
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Section 30 as it is set back and appears to encourage anti-social behaviour.”
 of 5 bubbles malcolmp411, 17 Jan 2017 | Read review
“The 3200 building was just remodeled and is wonderful”
 of 5 bubbles 431guyb, 17 Jan 2017 | Read review
“The casitas are quieter than the main resort.”
 of 5 bubbles Krisb235, 16 Jan 2017 | Read review
“We really thought the casitas were worth the extra money”
 of 5 bubbles W1068UBfrankw, 16 Jan 2017 | Read review
“Casitas have more privacy but cant go wrong with any.”
 of 5 bubbles lk1421, 16 Jan 2017 | Read review
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