We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Ion Delemen Hotel

Save
Share
Jalan Ion Delemen 1, Genting Highlands 69000 Malaysia
Lowest prices for your stay
Expedia.com
Hotels.com
ZenHotels.com
US$67
View Deal
eDreams
Snaptravel
StayForLong
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (850)
Dining (105)
Room & Suite (54)

About

#7 of 20 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Just an hour-drive from Kuala Lumpur, Grand Ion Delemen Hotel, Genting Highlands offers an intimate urban resort experience with a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level. Featuring a wide range of contemporary guest rooms, suites and penthouses, each room is equipped with supremely comfortable bed, ensuite bathroom with standard toiletries, modern in-room amenities and complimentary WiFi access for a really good night sleep. Striving to deliver a thoughtful, cheerful and playful service quality and staying experience for both leisure and business guests, the Hotel serves an extensive choice of dining areas, recreational facilities, exciting teambuilding program and meeting facilities to host private functions or corporate events for all budget. Shuttle service to/from Genting Sky Avenue is available for added ease of access.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Languages Spoken
English, Chinese, Malay, Tamil
641Reviews124Q+A81Room tips
Traveller rating
  • 148
  • 200
  • 144
  • 63
  • 86
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Eva wrote a review Feb 2021
Kuala Lumpur, Malaysia3 contributions1 helpful vote
Close to theme park and sky avenue. Good service spacious rooms and breakfast delicious. Flying fox is adventurously and we had much fun trying it. Gym and sauna is well maintained. SOP and social distancing implaced.
Read more
Date of stay: February 2021Trip type: Travelled solo
Helpful
Share
Xanthus_A wrote a review Nov 2020
Kuala Lumpur, Malaysia166 contributions64 helpful votes
Booked 4 rooms here for a family holiday in Nov 2019 through Agoda. First the hotel said no such booking. Second they split all of the rooms in different floor despite we made a special request to have all rooms on the same floor. Third we were made to switch room twice. The hotels do provide a free shuttle to Genting but alwasy booked up. Breakfast was average. Its a new hotel but poorly maintain,
Read more
Date of stay: December 2019
Value
Location
Service
1 Helpful vote
Helpful
Share
hellodyna wrote a review Nov 2020
79 contributions16 helpful votes
Re stayed at this place and it wasn't like the first time we were there. It was much more happening (of course now cause of the pandemic) but you can feel something's different about it. The room was okay but again there were doodle marks on the wall same like the first stay and yes the lift. The lift wasn't systematic and had to wait for a while then someone behind us just cut the line claiming they were with kids. hmm. We were, too in fact also the one in front of us. It was windy than before and that's pretty for photos hehe. Ah, one more, for now, they don't have a free shuttle anymore so gonna get some grab.
Read more
Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Grand Ion Delemen, Marketing at Grand Ion Delemen Hotel
Responded 18 Nov 2020
Dear hellodyna, Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of elevator efficiency and the shuttle service which are temporary unavailable. Hence, please accept my sincere apologies for the poor experience you endured. Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future. Sincerely, The Management
Read more
khengsoon wrote a review Sep 2020
penang165 contributions93 helpful votes
This hotel is located at a quiet corner beyond the main attractions in Genting Highlands. It is good for those looking for a quiet retreat away from the hectic environment. However, I feel that it is over-priced. There were fairly constant noises from the contruction projects that were still actively in progress all around the hotel. Some parts of the hotel command great views of the lush green mountain. The sunset sky can be another experience hard to find elsewhere. But the rooms were only so so. There was nothing to shout about, and they did not match the price paid.
Read more
Date of stay: June 2020
Value
Location
Service
3 Helpful votes
Helpful
Share
Response from Grand Ion Delemen, Marketing at Grand Ion Delemen Hotel
Responded 3 Nov 2020
Dear Tahkhengsoon, Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of construction noisy and the room. Hence, please accept my sincere apologies for the poor experience you endured. Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future. Sincerely, The Management
Read more
Soundofsilence69 wrote a review Aug 2020
8 contributions
The drive up was fabulous. The view spectacular. Hotel lobby was nice. We got a two bedroom suite - which looked like any other apartment. Nothing luxurious about it. The tiles were stained. The water did not drain properly at the shower stall. We had to wait 15 minutes between showers ( we came with a family of 5) The breakfast was mediocre- to say the least There was a lady at the breakfast counter - who was a bit curt with customers trying to enter the breakfast area . Training to make her polite would be helpful Otherwise you have a wonderful reception staff and check in was a pleasant experience I doubt I would be back unless you guys improve the breakfast and the maintenance
Read more
Date of stay: August 2020Trip type: Travelled with family
Helpful
Share
Response from Grand Ion Delemen, Marketing at Grand Ion Delemen Hotel
Responded 22 Sep 2020
Dear soundofsilence69, Thank you for your review. We are delighted to read that you enjoyed the breathtaking view while driving up to Genting Highlands. Meanwhile I have taken note of your other points pertaining to the bathroom maintenance, breakfast quality and service delivery while assuring you that I have shared this with the concerned department for necessary rectification and improvement to enhance our guests' satisfaction. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future. Sincerely, The Management
Read more
Previous
PRICE RANGE
US$44 - US$92 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Premier Ion Delemen
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
611
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Grand Ion Delemen Hotel
What are some of the property amenities at Grand Ion Delemen Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Ion Delemen Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Ion Delemen Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Ion Delemen Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Ion Delemen Hotel?
Conveniently located restaurants include Cafés Richard Malaysia, e18hteen, and Malaysian Food Street.
Are there opportunities to exercise at Grand Ion Delemen Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Grand Ion Delemen Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Ion Delemen Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Ion Delemen Hotel?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Does Grand Ion Delemen Hotel have any great views?
Yes, guests often enjoy the mountain view available here.