Wow, I've been to many hotels, but have yet to seen service and accommodation such as this. I travelled with my husband, a 3 year old child and 7 month old baby and we were accompanied by my helper. FIrst off,the Mahjong Suite was huge! There were 3 TVs in total and 2 bathrooms (extra bathroom has its own shower), and so it was a very comfortable stay for all of us. My helper slept on the sofa bed but her area can be partitioned by, get this, an automatic hidden door/wall. She has her own TV and bahtroom with shower. The living room has a dining table, sofa and of course the mahjong table and massage chair. Everything is operated at the touch of your fingers - the lighting, the curtains, the temperature. Safe to say my 3 year old loved it. Bathroom is huge and shower pressure was awesome. But that's about the room. Now the service! This is another level. I didnt even know that you can ask your butler to purchase food for you and have them delivered to the room! My children were napping after half a day at Skyworld and my husband and I got hungry. We whatsapped our butler to help us buy Five Guys and wallah, half an hour later we were enjoying our food in the comfort of our room, without having to brave the crowds and long ques. We even had the butler deliver food, when we were shopping at GPO, so that we can come back to the room to ready lunch. It was a convenience that other hotel lacked! And what about the daily chocolates (which was delish!) with the turndown service? wow. And all the teddy bears (i counted like 5 bears that we got with the room lol) and toy bag, and the nicely packed toiletries in a nice little bag. All of these are the reason Crockfords are well above the rest compared to other hotels. We had breakfast in our room too. Although we had to pay RM88 per meal, it was nice not having to go down for breakfast and the food was plenty too. We will definitely definitely be back!…
A big thank you to the Crockfords butler team, Yan Tong, Malissa, and team members for the wonderful birthday song and surprises. Booked a mahjong suite for one night stay and the room is superb clean and wonderful! This is the best hotel I have stayed so far and will be back definitely!
Very pleased with the service from Crockfords. Would like to specially mention the butlers (Nathan, Neela, Joey and Micalle) for surprising us with a cake for my birthday. The decors were beautifully done up as well. Overall a very pleasing stay, would love to return back here in the future :)
Very pleasant and wonderful experience celebrating our daughters birthday. Planning was at the 11th hour. But they managed to surprise us with a birthday decorated room with balloons. And they even sent us a carolling rendition and a birthday cake. Check-in and checkout were a breeze with Arvin helping us all the way. Very considerate with our check out time as we requested a late check out. Breakfast spread was decent. The valet jockeys kamarul and faiz were friendly and excellent. And the shuttle to the mall were always accommodating towards the children. Definitely have our recommendations and will get a return visit from us.
A big thank you to the Crockfords team, Malissa, Josephine Hau, Xiang Long & Michelle, for the wonderful birthday song and surprises. This has been one of the best memorable birthday experience ever and will definitely be back again for the great hospitality!