Gloria Residences Ion Delemen

Gloria Residences Ion Delemen

Jalan Ion Delemen 1 Ion Park, Genting Highlands 69000 Malaysia
Traveller (117)
Pink Blossom cocktail and Fried Ebi.
Dining (11)
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Room & Suite (11)

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About

3.5
#9 of 21 hotels in Genting Highlands
3.8 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
The first of Gloria Hotels and Resort's chain in Malaysia, this chic hotel residences stands approximately 6,000 feet above sea level and is surrounded by one of the world's oldest rain forests. In 2018, it won the Malaysia Book of Records' "Highest Altitude Full-Fledged Service Apartments" award. Exquisitely elegant in furnishing, it boasts breath-taking views for couples, singles and families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Children's playground
Children's television networks
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Vending machine
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Kitchenette
Cable / satellite TV
Bidet
Dining area
Housekeeping
Private balcony
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Chinese, Malay
73Reviews12Q+A7Room tips
Traveller rating
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Detailed Reviews
Visti H wrote a review Jan 2020
Doha, Qatar
4.0 of 5 bubbles
Nice hotel with reasonable price.
I stayed for one night and was very satisfied with the room. Average size but very really nice and almost new.
Same complex as Delemen, but more quiet. Delemen is very crowded.

Only downside is location. It's quite a long way from all the theme park, casino and restaurants, and unfortunately not easy to get a cab back to the hotel in the evening - even Grab isn't available at 2200 in the evening.
They do have shuttle service, but that has to be booked in advance and because Delemen is so crowded it's not easy to get the trip
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Be prepared to drive to the theme park yourself
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 2 Feb 2020
Dear vistih, Warm Greetings from Gloria Residences Genting Highlands Thank you for choosing to stay with us during your recent trip to Genting Highlands. We are glad that you enjoyed our ambiance and facilities. We will work to improving our shuttle service schedule. Though besides Grab, the area also provides Taxi services as well for the convenience of our guests. Wishing you a wonderful year ahead. Sincerely, Kim
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mindy T wrote a review Sept 2020
Klang, Malaysia
3.0 of 5 bubbles
+ve:
~ fast check-in process
~ fantastic view of morning view as per attached photo

-ve:
~ room located very faraway from the main building which is difficult when travelling with a kid and several luggage.
~ most parts of the room and public area were dusty.
~ bath towel and bedsheet were slightly dirty which is kinda unacceptable.
~ most of the channels in the tv were not functioning properly as my kid wanted to watch something suitable.
~ the only thing we look forward was the breakfast and yet it was so disappointing whereby most of the food item were not hot enough to warm the stomach; coffee was not hot enough; not much variety; poor services.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulNg5533 wrote a review Mar 2020
Johor Bahru, Malaysia
4.0 of 5 bubbles
I have been here few times and it's just average hotel. The room is big and quite comfortable. However, it's not that friendly when there are too many people wanna take the shuttle to Genting. Overall, it's still one of the suitable hotel to stay. The breakfast just so-so.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renuga wrote a review Aug 2020
Kuala Lumpur, Malaysia
2.0 of 5 bubbles
I’m truly disappointed with this hotel. Firstly, when I purchased this hotel voucher, a lot was promised : lunch, indoor heated swimming pool, shuttle bus service to genting theme park. However when I finally arrived, lunch was just soup and chicken without any option, swimming all is closed and if u want to use another building one, you have to bring everything over there and the pathway is through the main road (can you imagine wearing your swimsuit on a cold weather here crossing the road!), and the shuttle service is out of service. When we arrived, the hotel lobby was closed and we had to check in through another hotel which was a pathway way, but traffic to just get down to enter the lobby was just chaotic. Manage to check in and then was told that it’s just a maze to get to my room and I would need their bellboy to show us. The only credit I would give is the cleanliness of the room but there was really little amenities, only 1 toothbrush was provided with toilet roll for a family suite. I was extremely disappointed that although the lift were all marked clearly where to stand due to social distancing, the bellboy insisted that other guest joins in the lift. When I brought up my concern, he just brush it off and smile.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gloria residences, Marketing at Gloria Residences Ion Delemen
Responded 22 Sept 2020
Dear rd80ms, Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of facilities closure, menu limitation, bathroom amenities pool redirection due to temporary maintenance of GID's pool. Hence, please accept my sincere apologies for the poor experience you endured. Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future. Sincerely, The Management
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MizSally24 wrote a review Jul 2020
Petaling Jaya, Malaysia
+1
5.0 of 5 bubbles
This place is situated at the top of genting highland. In fact you have to drive further up after the main Genting hotels. Since it is situated at the other end of Genting, the view is unobstructive, a stunning view of sunrise and magnificent landscape of misty mountains surrounds you. Do request for that view for your room. We booked our two bedroom suite online, but upon checked in we were utterly disappointed because the suire wasn't as in the pictures online. It was smaller, only one bathroom to be shared among the four of us. The view was depressing. We quickly called the reception to ask why we were given such a room. A person named Hafiz (manager) responded to us promptly by showing us the way to 2 other rooms in a different block to choose. He was kind enough to come to our room and brought us around to the other suites to choose. Well this time the suites were exactly as in the websites that we booked earlier. We would like to thank Hafiz for speedily response to our quandary.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thilanke wrote a review Dec 2019
Sri Lanka
+1
5.0 of 5 bubbles
The hotel is situated on top of a mountain with breathtaking views. Had all the facilities of a 5 star hotel including a warm pool. Room was clean and equipped with all the modern needs. Shuttle to first world on an hourly basis made our stay very comfortable. Breakfast was good too. Staff and service was excellent.

Do not think twice. Simply book !
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 29 Dec 2019
Dear Thilanke, Warm Greetings from Gloria Residences Genting Highlands We are elated that you thoroughly enjoyed your stay with us. Looking forward to serving you again on your next visit to Genting Highlands Sincerely, Kim Marketing and Communications Manager
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William-NZ wrote a review Feb 2019
Riyadh, Saudi Arabia
1.0 of 5 bubbles
here are serious lapses on customer service in Gloria Residence I were told by Concierge that we can park near to main entrance till we finish from check-in process, After I parked my car many concierge staff came to me and said "you have to park your car at parking lots", thier way of talking represent bad manner, not friendly attitude towards guests, I complained to the duty manager, but he did nothing to make his staff more profisional! The conceirge staff still being rude to the guests, as the ballman going with his trolly in the same lift that has many guest in touched them by his trolly!! Second point: Actually second and third point can be together, there are ongoing construction onsite, very noisy. And in rooms very smelly, as the hotel is new and just opend, they didn't do the finishing correctly, you can smell the paint and that can affect people who have some kind of allergey.
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Date of stay: February 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 11 Mar 2019
Dear williamnz2019, Warm Greetings from Gloria Residences! Thank you so much for taking the time to review us. We have taken note of your feedback regarding our concierge/Duty Manager's etiquette while the housekeeping team will check the guestrooms more thoroughly. We hope you would return to the hotel again in the near future to see positive changes made. Looking forward to serving you again on your next stay. Sincerely, Kim Marcom Manager
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tholland55 wrote a review Nov 2019
Miranda, Australia
4.0 of 5 bubbles
Stayed in a Studio Room for 2 nights. The views were quite amazing and the weather changes constantly. The hotel provides a shuttle to the 1st World Hotel every hour and it is a 15 minute ride and picks up regularly at a designated location.
The room was well equipped and comfortable. The only downside was the slight sewer smell in the bathroom. The hotel also has some nice restaurants with great views. Nice staying here rather than the much larger 1st World Hotel. Also has free parking which was a bonus.
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Date of stay: November 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Try and get a valley view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 17 Nov 2019
Dear tholland 55, Warm Greetings from Gloria Residences Genting Highlands Thank yo for taking the time to review us. We are glad that you enjoyed our facilities throughout your stay. Looking forward to serving you again in the near future. Sincerely, Kim Marketing & Communications Manager
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丽丝 爱 wrote a review Nov 2019
Singapore, Singapore
4.0 of 5 bubbles
This is a very interesting experience. This hotel located at another mountain, therefore we need to take a bus to 1st World hotel. Don't worry, they provided shuttle bus service every hour. They will pick you up out side 1st world hotel (near by starbucks - currently under renovation). Their shuttle bus service quite on time and have few buses. Its a good choice and good experiece.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 17 Nov 2019
Dear H3643PZ_ Warm Greetings from Gloria Residences Genting Highlands Thank you for taking the time to review us. It was a pleasure having you with us. We are indeed glad that you enjoyed our services and that our shuttle bus was convenient. Looking forward to serving you again in the near future. Sincerely, Kim Marketing & Communications Manager
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Wayne wrote a review Oct 2019
Singapore River, Singapore
1.0 of 5 bubbles
Very bad experience. Problems from check in all the way to check out
Front office staff were clueless on how to make a reservation that included breakfast. Asked us to wait 5 min for duty manager. After 3 hours, duty manager doesnt show up and they inform that he is on MC.
Bedroom door made a super loud creaking noise when opening and closing. Impossible to let my infant sleep.
Hotel build was also of poor quality. Thin doors and you could here everyone in the walk way.

2nd day, called house keeping at 3pm to have the room made up, no one answered so passed message to reception. Came back at 10 pm and no one has did house keeping on the room.

Breakfast spread was also most disappointing and food quality horrible.
i would recommend going next door to grand ion delemen where the spread looks 100 times better.

On the 3rd day, the toilet bowl was leaking after flushing and the whole toilet was flooded with unpleasant stuff that was supposed to be flushed down.

Feedback to the manager on all of this and all he could say was sorry with no service recovery.
Bad stay and would not recommend this property to anyone.
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Date of stay: October 2019
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Dont book this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarketingNComm, Manager at Gloria Residences Ion Delemen
Responded 17 Nov 2019
Dear Wayne Q, Warm Greetings from Gloria Residences Genting Highlands Thank you for informing us of your recent experience at our property. The higher management has been informed and we will check into this matter. Could you please PM us the room number and check-in name used during your stay? Wishing you a wonderful year ahead, Sincerely Kim Marketing and Communications Manager
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StampyQ asked a question Mar 2020
Singapore, Singapore15 contributions2 helpful votes
Hi. Is the carpark safe with security guard? Because I read one do not need a card to enter the carpark
Answer from Marcom Manager
Genting Highlands, Malaysia2 contributions
Dear Stampy Q, Yes we do have security guards going on rounds at the carpark building as well as CCTV. Our carpark building is free for all our guests and thus there is no need for card access.
Esther C asked a question Jan 2020
Hong Kong, China2 contributions3 helpful votes
What time is breakfast served?
Answer from Marcom Manager
Genting Highlands, Malaysia2 contributions
Dear 143esther, Breakfast at our restaurants are between 7am - 10.00am
Wonder asked a question Sept 2019
Singapore, Singapore364 contributions73 helpful votes
How many bathrooms are there in i) 2- bedroom suit and ii) Family suite?
Answer from MGie Shags
13 contributions19 helpful votes
2 bathrooms
Answer from dom
189 contributions35 helpful votes
The shuttle is normally quite occupied, thus it is better for you to book in advance with the concierge at the entrance to the lobby. It is a bit challenge to take a taxi or cab but you can download Grab App, it is a e-hailing app.
Visti H wrote a tip Jan 2020
Doha, Qatar202 contributions71 helpful votes
4.0 of 5 bubbles
"Be prepared to drive to the theme park yourself"
Read full review
tholland55 wrote a tip Nov 2019
Miranda, Australia160 contributions112 helpful votes
4.0 of 5 bubbles
"Try and get a valley view."
Read full review
Wayne wrote a tip Oct 2019
Singapore River, Singapore45 contributions26 helpful votes
1.0 of 5 bubbles
"Dont book this hotel."
Read full review
Mouse1307 wrote a tip Aug 2019
Perth, Australia19 contributions23 helpful votes
4.0 of 5 bubbles
"Deluxe apartments are bigger"
Read full review
Nathan Sunderajaan wrote a tip Apr 2019
Kuala Lumpur, Malaysia4 contributions2 helpful votes
4.0 of 5 bubbles
"Rooms facing the pool facade are generally quieter."
Read full review
Not the right property for you?
There are more places to choose from in the Genting Highlands area.
FORMERLY KNOWN AS
Gloria Residences Genting Highlands
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
331
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GLORIA RESIDENCES ION DELEMEN: See 69 Hotel Reviews and 166 Photos (Genting Highlands)

Frequently Asked Questions about Gloria Residences Ion Delemen
Which popular attractions are close to Gloria Residences Ion Delemen?
Nearby attractions include Chin Swee Cave Temple (2.4 km), Genting Highlands Premium Outlets (3.4 km), and Sky Avenue (1.5 km).
What are some of the property amenities at Gloria Residences Ion Delemen?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Gloria Residences Ion Delemen?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Gloria Residences Ion Delemen?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Gloria Residences Ion Delemen?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Residences Ion Delemen?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Are there opportunities to exercise at Gloria Residences Ion Delemen?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Gloria Residences Ion Delemen have airport transportation?
Yes, Gloria Residences Ion Delemen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gloria Residences Ion Delemen?
Yes, dry cleaning and laundry service are offered to guests.
Does Gloria Residences Ion Delemen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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