Swiss-Garden Hotel & Residences, Genting Highlands
Jalan Permai Windmill Upon Hills, Genting Permai, Genting Highlands 69000 Malaysia
Lowest prices for your stay
US$54
US$58
Fully refundable before 14/06/23
US$58
US$35
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TravelocityUS$54
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Room & Suite (53)
Dining (36)
About
#2 of 25 hotels in Genting Highlands
Location
Cleanliness
Service
Value
A stone's throw away from the Genting Highlands Peak, the hotel is in a prime location unobstructed by the hustle and bustle of the city with a myriad of lifestyle amenities; and an ideal environment with fresh air and mountain climate of 19°C–25°C. Swiss-Garden Hotel & Residences, Genting Highlands as the group’s latest addition, open its door to the world marking it as the chain’s 11th Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Children's playground
Children Activities (Kid / Family Friendly)
Shuttle bus service
Car park
Wifi
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Outdoor dining area
Kids pool
Business Centre with Internet Access
Meeting rooms
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Room service
Seating area
Coffee / tea maker
Refrigerator
Walk-in shower
Telephone
Bottled water
Clothes rack
Electric kettle
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Chinese, Malay
Location
Jalan Permai Windmill Upon Hills, Genting Permai, Genting Highlands 69000 Malaysia
Getting there
See all nearby hotels
562Reviews7Q+A49Room tips
Reviews
Traveller rating
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Came back to this hotel again during my birthday. Love the view so much. The check in was fast and smooth and the receptionist is very polite and explained to me very detailed. Got a free cake at the restaurant when I was in for dinner. Thank you for your great service. Definitely will be back again next time.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 3 days ago
Dear Value Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return. Regards, Syed Amirul Syafiq Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The reception ok.Rooms clean. Hotel rooms were not ready despite us arriving @ 1730. Rooms in diff blocks served by diff set of terrible lifts. No cutlery, glasses, utensil. Everything is charged.
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Dont go to this place at all. Those poor reviews in booking.com are true
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 4 days ago
Dear Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The most downside is the lift. Too many people waited for too long. 2nd, the room C33A06 water heater in master bedroom and sleeping lamp were faulty. By time we checked in at 7 pm, the maintenance person offers to repair it but we are too tired. An exceptional service would be for the desk to follow up and at least offer change a new room.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 4 days ago
Dear Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
krishnan is a very good staff and fatihah was very helpful also . very family friendly and suitable for kids as well. extremely accommodating to babies and toddlers as staff was very friendly and kind
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 5 days ago
Dear Guests, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am writing this review to express my profound disappointment with my recent stay at the Swiss Garden Genting Hotel. It is with great regret that I must highlight numerous issues that have left me utterly dissatisfied. Firstly, the elevator service was nothing short of abysmal. I had to wait for a staggering 40 minutes for the lift, only to have it bypass my floor altogether. This level of inconvenience is simply unacceptable, especially for a hotel of Swiss Garden Genting's supposed caliber. Moreover, the service provided throughout my stay was woefully inadequate. Despite raising multiple complaints, there was a conspicuous lack of action from the hotel staff. It is distressing to witness such apathy towards guests' concerns, as if they are of no consequence. Adding to my dissatisfaction, the WiFi service provided was nothing short of disastrous. Since there was no cell reception on the 33rd floor, I was forced to rely on the hotel's WiFi, which was incredibly slow and unreliable. This limitation severely affected my ability to stay connected and attend to important matters. To my dismay, this was not the first time I encountered these issues at Swiss Garden Genting. I previously experienced similar problems three years ago, and it is disheartening to note that no improvements have been made since then. The hotel's failure to rectify recurring issues demonstrates a clear lack of commitment to maintaining its proclaimed 4.5-star standard. Additionally, the quality of the food was far from satisfactory. The dishes lacked flavor and freshness, failing to meet even the most basic expectations. Furthermore, the cleanliness of the rooms left much to be desired, with evident neglect in maintaining hygiene standards. Lastly, I feel compelled to highlight the poor management exhibited by Swiss Garden Genting. It is disconcerting to witness such disregard for guests' comfort and satisfaction, as evidenced by the aforementioned issues. In conclusion, my experience at Swiss Garden Genting was nothing short of a nightmare. The hotel's recurring problems, unsatisfactory service, subpar food quality, lack of cleanliness, and inept management have left me with a lasting impression of disappointment and frustration. I strongly urge the hotel to address these grievances promptly and take measures to prevent such experiences from recurring in the future.…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
- No menu a lá carte available, only buffet. Buffet without western options; - No room service available; - No extra blanket available in the room; - long waiting time for breakfast and also very few western options.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 5 days ago
Dear Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Sufi Ahmad Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at 6pm, room still not ready. A lot of other guests waiting at lobby. Many unhappy. The whole place looks and feel more like an Airbnb. Toilet in the 2 bedroom apartment was smelly. Had to use Clorex to wash it before use. Kitchen came without any cultery. Washing machine came without detergent. Towels and bedsheets stained.
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 5 days ago
Dear Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Sufi Ahmad Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were attended by Mr Krishnan at Garden Terrace Cafe he went extra mile to get sumptuous meal Special commendation for Chef Aliya and Chef D Roy for awesome nasi goreng kampong and satay was finger licking good
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 6 days ago
Dear guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was good. The restaurant management was very poor. No food being topped up promptly. Long waiting queue but slow response from the staffs to manage the food counters. Food was average only. 😟
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Long waiting for lift
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 6 days ago
Dear guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Sufi Ahmad Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The design of the room wasn't really creatively done. In general, most hotels room design comes with led lights and that just adds more better lighting and highlights the entire room, it's very soothing, believe me. I was expecting led lights hidden behind the bathroom mirror, ceiling and etc. It was a super simple and basic design. I highly recommend creating shapes and sizes of the room, this can help attract more tourists, I guarantee y'all. Other than that, the bathroom floor wasn't made out of tiles, anyone could have slip, it's very dangerous, especially for the kids and elders. Hence, the room was a 2/5 for me. However, the facilities are 7/10. I like where there is gymnasium, cafeteria, swimming pool and many more. As for me, I personally think the food is pretty much the best thing in this hotel, it was Chef kiss. 👄 But, I wish the breakfast area could be built more bigger because there's too much people and it's really squeezy. The better, the stronger. I know y'all can grow and I know you will. Luck is always with you.…
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from azli zakaria, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands
Responded 6 days ago
Dear Ms, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$44 - US$66 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
561
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Claim Your ListingSWISS-GARDEN HOTEL & RESIDENCES, GENTING HIGHLANDS (R̶M̶ ̶3̶0̶5̶) RM 203: UPDATED 2023 Reviews, Price Comparison and 499 Photos - Tripadvisor
Frequently Asked Questions about Swiss-Garden Hotel & Residences, Genting Highlands
What are some of the property amenities at Swiss-Garden Hotel & Residences, Genting Highlands?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Swiss-Garden Hotel & Residences, Genting Highlands?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Swiss-Garden Hotel & Residences, Genting Highlands?
Guests can enjoy an on-site restaurant, breakfast, and a free welcome drink during their stay.
Is parking available at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Swiss-Garden Hotel & Residences, Genting Highlands?
Conveniently located restaurants include Makanan Enak, Penang Food Kopitiam, and Ee Ping Steamboat Restaurant.
Are there opportunities to exercise at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Swiss-Garden Hotel & Residences, Genting Highlands have an airport shuttle?
Yes, Swiss-Garden Hotel & Residences, Genting Highlands offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Garden Hotel & Residences, Genting Highlands offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Swiss-Garden Hotel & Residences, Genting Highlands?
The staff speaks multiple languages, including English, Chinese, and Malay.
Is Swiss-Garden Hotel & Residences, Genting Highlands accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.