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Hotel Chatur Playa Real Resort

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Traveller (2228)
Pool & Beach (306)
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About

#14 of 17 resorts in Costa Adeje
Location
Cleanliness
Service
Value
Chatur Playa Real Resort is a family orientated hotel located in Costa Adeje, very close to Playa del Duque and Fañabe beaches. Enjoy with us in Tenerife, while you rest and disconnect in your holidays. Providing all-inclusive service, Chatur Playa Real Resort offers to you comfortable stays in Family Rooms and Junior Suites. It also has a gym, entertainment activities, bars and an a-la-carte restaurant. This 4-star property has 117 Junior Suites are located in the main building and the 61 Family Rooms are located in the annex. All of the services and the common areas are shared together to avoid limitations in use of facilities. All of the rooms are prepared to host your family and enjoy your all inclusive holidays. You can enjoy two pool areas: one in the main building area with adult's pool and infant pool; and the splash pool for the children in the annex. Wifi is free throughout the property.
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Property amenities
Free public parking nearby
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Children's playground
Street parking
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Sauna
Restaurant
Breakfast buffet
Kid-friendly buffet
Kids' meals
Outdoor dining area
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Baggage storage
Convenience store
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Hair dryer
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Room types
Ocean view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:10% off room rate
2,654Reviews602Q+A100Room tips
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Andi Yates wrote a review 16 Mar
Bridgend, United Kingdom11 contributions3 helpful votes
This is a mere 3 star hotel. It is in dire need of a makeover. Cracked tiles in bathrooms overpainted cupboards that have no insides. Nothing but white walls sofa that needs to be binned. Kitchenettes from the 70s. Good for cheap family hol great for kids but definitely 3 star. Food bland with no thought of how to be served just hack with spoon. The real part and best of the hotel is the staff amazing with what they have to do for peanuts wages and solo working. Only one on each area. God bless them 10-12 hrs a day still smiling. Time the hotel closed for refurb would be the best option all inclusive means no quality alcohol but all other hotels have at least several brands and more than one beer to drink.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 2 days ago
Dear customer, thank you very much for choosing Hotel Chatur Playa Real Resort during your stay in Tenerife. We would like to thank you for sharing your opinion and impressions, as it is very important for us to know and value your stay at the hotel. Unfortunately, after reading your comments, I am sorry that we were not able to satisfy you during your holidays, as we would have liked, since we were not aware of your discomfort during your entire week of stay. It is important for us to know what our guests miss or do not meet their expectations, so it is necessary for our guests to inform us when they are still staying at the hotel so that we can find a quick solution to their needs. Our mission is to offer you the best possible service and the best possible quality, especially in terms of cleanliness, safety, and gastronomic offer, although it may happen that, for various reasons, we do not always achieve this, as each client is different and may also have different expectations. Of course, we have passed on your comments and constructive criticism to the heads of the departments concerned, so that they can follow up on what you have told us and look for improvement. Thank you very much for your honest and positive comments about our hotel Staff.´s We regret not having been able to meet your expectations. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Charley M wrote a review Sept 2023
4 contributions1 helpful vote
Hotel's Favourite
The hotel is clean, rooms are big, staff are friendly and helpful. Food is a bit repetitive (but we did stay for 9 days all inclusive so I think it is perhaps a weekly menu). The highlight was ALEX and the entertainment team. They are amazing! 2 months later and my children, Alyssa and Jack, still talk about Alex every few days, whatever he is paid, isn't enough! We plan to come back to Tenerife in a few years time, and will more than likely stay at the same hotel again.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Buy suncream when you arrive! UK stuff is not strong enough and theirs is suited to the heat in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 28 Sept 2023
Dear Customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We would love to welcome you back soon in our hotel and we would like to remind you that we are at your disposal for any further suggestion or information you might need. With best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sylwia u wrote a review 14 Mar
1 contribution
Great hotel with delicious food and helpful staff. Very nice view from the room. Girls from animation Maria and Marta are doing excellent job at entertaining guests:) WiFi not working good inside the rooms. Had a really good time and definitely coming back!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 4 days ago
Dear Customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We would love to welcome you back soon in our hotel and we would like to remind you that we are at your disposal for any further suggestion or information you might need. With best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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maz029 wrote a review 13 Mar
2 contributions1 helpful vote
The service was absolutely perfect, there are some friendly staff, the food was amazing would highly recommend it to anyone who is local in the area or on a holiday in tenerife because it is worth the money as well as the food being on time. I came here for my nieces 30th birthday and I wasn't disappointed with the service
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 5 days ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our wide gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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charlottelouise77 wrote a review 13 Mar
4 contributions5 helpful votes
The Italian, grand italia, restaurant and staff were brillant food was amazing.staff were friendly. Arianna was very friendly and helpful and so was the chef. Food was delicious and served hot. Even if you are unable to eat all your pizza they provide a takeaway box so you dont have to waste it and can still enjoy it later.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 5 days ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our new gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janice P wrote a review 13 Mar
2 contributions
Excellent service. The lady called Arianna and the chief was both was both outstanding. In the resort Of Chatburn hotel and resorts just open over a week. The restaurant was lovely and clean .Also food my amazing. We came with my family. My niece 30th birthday 🎂
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The pool needs mat around the it .as it was slipping
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 5 days ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our new gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hannah W wrote a review 13 Mar
1 contribution
Amazing service, fantastic food from the chief, smiles from the waitress Arianna came for a birthday meal which was absolutely delicious I would highly recommend this restaurant to anyone local or on their holiday at the hotel Chatur playa real resort
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Come and get fanatic services from the friendly staff never a dull moment
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 5 days ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our new gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine W wrote a review 13 Mar
1 contribution
+1
Absolutely lovely restaurant in Chatur hotel Tenerife, really tasty vegetarian lasagna, lovely waitress Arianna and friendly chef . Daughters 30th birthday celebration, Made it very special . Thank you so much absolutely brilliant time had by us all
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Recommend this lovely friendly restaurant, some of the menu is included in the hotels all...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 5 days ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our new gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robv1uk wrote a review 12 Mar
3 contributions20 helpful votes
+1
Due to a family emergency, we had to move our holiday back one week, which meant we could no longer stay in the Labranda suites. However, having stayed at the four star guarmina Princess in April, we know the area well and were told that the Playa Real was very close to Labranda and just round the corner from the Best Jacaranda, where we also stayed last year. We explained we had four children and would need the rooms to have separate sleeping areas, so upgraded to Junior Suites. We trusted the description of a four star hotel, with a large pool area, water park, a spa, a gym, two restaurants and several bars, so we booked in confidence. On the day of arrival, we were told that one room wasn't ready so we're directed towards the snack area. Here we found cold fried things, dried sandwiches in an area littered with used cups, and a very dirty broken floor. This was the point when we noticed our first of many Cockroaches. I tried to explain to my autistic son that they do live in hot countries and not to worry, but a giant one then walked up the wall behind him. There is clearly an infestation as there are many baby cockroaches as well as adults, often scuttling across food surfaces. We went to our room and were surprised to find that there was still half eaten food from the previous guests in the fridge, along with a long dark hair. The Junior Suites we had upgraded to that were designed for three people were in fact two beds, with two chairs on the balcony, 2 cups next to the kettle and a very uncomfortable camp bed behind a sliding door. We decided not to worry about things, cleaned the fridge ourselves and got ready to go and eat in the restaurant. We arrived at 6.30pm and there were very few people in there. However, my youngest son has autism and ADHD so struggles with over stimulation. We found there was a choice of sitting inside the restaurant which would be too loud for him, in a covered area surrounded by arcade games and a punch bag, next to toilets, or an outdoor patio overlooking the pool. Therefore as there were 2 tables for three, next to each other, less than a yard apart, I moved the two together for my family of 6 and we sat down. I was instantly approached by several quite aggressive members of staff and an extremely rude manager to say this was not possible and we had to sit in the arcade area in front of the toilets. I asked if we had sat as two tables of 3, a yard apart would this be OK and they said yes. Isaid this was ridiculous and we sat down. The staff then continued to pace up and down next to our table whilst glaring at us. Therefore, I refused to move and decided to speak to the Jet2 rep the following day. I was told that there had been a mistake and of course it would now be OK for my family to sit together. However, this was obviously not portrayed to all staff and we endured the same aggressive behaviour on two further occasions, with one member of staff even trying to wrestle the table off me when I said I was allowed. The restaurant food, alongside the health and safety issues is some of the worst I have seen in the many all inclusive hotels I have stayed in. Unless you arrive at the very start of service, food often runs out and isn't replenished. The grill was an option, but watching the grill chef regularly use the same utensils for raw chicken as she did for cooked meat was alarming. This meant my family weren't able to have food from the grill for their own safety, and were limited to the luke warm food that had been recycled from the night before. I am astounded they haven't had a salmonella outbreak. Our first day by the pool wasn't the most pleasant. For some reason the pool is roped off until the life guard arrives at 10am to literally sit down and play on his phone all day. Once you have found enough unbroken dirty sunbeds, and an unbroken umbrella, you then have to choose where to base yourself. The floor around the pool is undulating and littered with dangerous broken tiles, with very little grout left in them. Consequently, pools of water develop under your bed often inches deep. This then lifts the green stinking slime from between the tiles and it floats around your feet and onto anything you have on the floor. Once a week they push a machine over the top of this area, however the pad that is supposed to clean the floor is so threadbare, that all it does is wet the top of the tiles. None of the dirt is removed, the slime stays untouched and the grids are left full of litter. I have never seen so many dangerous, broken tiles and drain covers around a family hotel pool in my life, I was shocked at the health and safety issues everywhere. However, I thought i hadn't, until I visited the children's water park at the back of the hotel. This was supposed to be somewhere designed for children to use safely. My autistic son first went on the park area, but once I had seen the grime stained rubber flooring, with dangerous gaps between the mats full of litter, i had to move him. Therefore we moved to the water park. Unfortunately, as the floor was probably laid at the same time as the main pool, there were the same broken tiles, sharp edges, lack of grout and slime loaded gaps between tiles. However this wasn't my main concern, after my son told me "the floor hurts". I then noticed that at the bottom of the slide there was an area of pool flooring approximately a yard across that was completely missing and dangerous. There were hard surface areas, with sharp raised edges that the children regularly caught their feet on. Therefore for his own safety I had to take him to the slightly less dangerous pool. At the end of the first full day we went back to the room to find that it hadn't been cleaned, but as it was Sunday we thought maybe they have one day off, so my son and i made a cup of tea and sat on the balcony. However when we returned to the room on Monday it still hadn't been cleaned. As we had no towels, due to having to mop up the leaking shower every night, I went down to reception and was told there must have been a do not disturb sign. I knew there wasn't, but I needed towels so said maybe someone was joking, but could we have towels please. They took my room number and asked how many we needed. We waited, and 45 minutes later I went back down to reception to ask for towels again and was this time given 6 hand towels and told the cleaners have gone. One of the prerequisites of the holiday was the need for a gym, as my eldest son is a professional rugby player. Therefore, on Monday the 30th we both went to train in the gym that is advertised as part of the fitness and spa suite. We found a broken rowing machine, a broken treadmill, a broken cross trainer and a broken bike. There were only 2 dumbbells in the entire gym, therefore he had to join a local gym for the rest of the week On Tuesday 31st, we came up to the room to find that the two beds had finally been made, but the tea cups from Sunday were still on the balcony, the bathroom hadn't been cleaned at all, the camp bed hadn't been made and none of the surfaces had been wiped. On Wednesday my wife had to be taken to the doctors as the result of an allergic reaction. We can't say exactly what caused this, but I would think that lying with slime around your feet, eating whilst surrounded by Cockroaches before returning to a room that hasn't been cleaned for four days, won't have helped. In fact whilst I waited for her to return I went to get a coffee from the outdoor dispenser. As I got to the machine, I was stopped by another guest who said "don't touch that mate, a Cockroach came out into my coffee from inside the machine this morning"! When my wife returned from the hospital, i took my four children to eat lunch. Whilst she went to see the reps linsay and Mark. My wife said they couldn't have been more helpful. They apologised for the lack of cleanliness and said they would speak to the director. Unfortunately whilst this was happening I was having a table wrestled away from me by another very aggressive member of staff, as I had moved it a yard to the right so my family could sit together. Mark and Linsay came back to us and said they had spoken to the hotel and as an apology, they would like to invite our family to the A la carte restaurant where food and drinks would be included. We agreed to this, booked a table for Friday and returned to our room. When we got in we found that our beds had been made, but not the camp bed and after four days the tea cups had finally been moved off the balcony. Unfortunately the table on the balcony hadn't been cleaned, and the tea cups had only been moved and left still dirty in the bathroom sink that also hadn't been cleaned. My daughter then came out of her room with a giant can of bug spray, as the cleaner had noticed the random paper cups she had placed around the bedroom with cockroaches underneath. At this point we had had enough, i went down to reception and showed them pictures of the dirty room and the dirty dishes in my bathroom sink. The lady shrugged at me and said we don't clean cups. As a family, we decided to avoid the confrontation in the restaurant and eat out, which we did for the next two nights at great expense. Unfortunately, as we had agreed the hotels apology of a free meal, we felt obliged to eat in the restaurant on our final night. Therefore on Friday we arrived as the only family in the whole restaurant and sat down. However despite this being the hotels idea, they hadn't actually told the restaurant, so when we ordered cava (available for 8 euros in the shop), I was told it would cost me 32 Euros! I explained that the hotel had invited us and they were paying and he became very annoyed. Therefore once again I had to leave my family, and go and ask someone from reception to come and talk to him. Eventually he agreed and we ordered our food. There was no grill steak so we ordered veal medium rare. What arrived in front of me was the most bizarre meal I have ever seen. I was brought a piece of well done veal on a plate next to a palm tree that was made of a banana and kiwi fruit, with three hard uncooked potatoes. I am not joking. We ate what we could and left to go out again. I appreciate that Jet 2 reps paid lip service during the week, but that doesn't take away from the fact that this holiday cost me £7000 for what is at best a two star hotel. I understand that the building is tired and in desperate need of renovation. But there is no excuse for the ingrained filth, poor cleanliness, broken facilities, dangerous flooring, dangerous food hygiene and just basic bad service. I bought a four star holiday in good faith, but if this hotel was in England, it would be closed down.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Please don't do it to your family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 4 days ago
Dear customer, thank you very much for choosing Hotel Chatur Playa Real Resort during your stay in Tenerife. We would like to thank you for sharing your opinion and impressions, as it is very important for us to know and value your stay at the hotel. Unfortunately, after reading your comments, I am sorry that we were not able to satisfy you during your holidays, as we would have liked, since we were not aware of your discomfort during your entire week of stay. It is important for us to know what our guests miss or do not meet their expectations, so it is necessary for our guests to inform us when they are still staying at the hotel so that we can find a quick solution to their needs. Our mission is to offer you the best possible service and the best possible quality, especially in terms of cleanliness, safety, and gastronomic offer, although it may happen that, for various reasons, we do not always achieve this, as each client is different and may also have different expectations. Of course, we have passed on your comments and constructive criticism to the heads of the departments concerned, so that they can follow up on what you have told us and look for improvement. We regret not having been able to meet your expectations. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Discover40965825640 wrote a review 9 Mar
2 contributions3 helpful votes
+1
First time ive been to Tenerife so wasnt sure exactly where everything was. We had a lovely time overall but feel a few things could of made it better! I travelled with my 17 year old daughter & 19 year old son so no young children. Good things….. extra pillows were giving on request. Staff were very friendly and helpful although one cleaner was very rude! The man who works in the shop booking trips was amazing!! Waiters in food area very quick and clean. Pool area was nice and not overly busy and the hotel itself looked lovely. Nice watching sunset on balcony. When food was good it was nice. Things not so good….. Ants in bedroom just appearing in tiny groups. Only 1 key card between 3 of us, plumping not the best and toilet took a while to flush. Only 2 chairs on balcony for a room sleeping 3. Air con did not work and safe was a daily charge which we did not know. Kettle in room but no tea or coffee. Bathroom & room a bit dated. The lifts were constantly playing up especially 1 closest to us and as a disabled guest this was not good. I fell one night on tiled floor indoors that had no wet floor sign. A member of staff asked if i was ok but nothing noted down. Lots of broken sun beds around pool. Food quite repetitive and not labeled great (if your a fussy eater you will struggle) also all food stops at 8.30pm which is quite early for all inclusive! We ended up eating out a few times. Entertainment room is very small, same play list every night and aimed more for very young children. Also hotel is on a hill so all shops & beach is a walk away and then steep to get back up. Excursions are not picked up from hotel and meeting point is 10 minute walk just so you are aware. Although ive mentioned bad things its simply to state them rather than slate the hotel as overall we had a lovely holiday and it is what you make of it. Costa Adeje itself was beautiful and i would return but would stay closer to the beach area.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 1 week ago
Dear customer, first of all we would like to thank you for choosing the Hotel Chatur Playa Real Resort during your stay in the south of Tenerife. We would also like to thank you for sharing your opinions and impressions, as it is very important for us to know them in order to evaluate your stay at the hotel. All comments from our guests are one of the most important parts of our daily improvement process, as they allow us to continue to meet your wishes and expectations. For your information, all of them will be passed on to the department in charge so that we can look into them and find the best way to improve them. Thank you again for your constructive criticism, which helps us to improve our services every day. It is important for us to know what our guests miss or do not meet their expectations, which is why it is necessary for our guests to inform us while they are still staying at the hotel so that we can find a quick solution to their needs. We regret that we were not able to meet your expectations and we hope that you will give us another opportunity to show you that we are working, day by day, to keep on improving. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 821 - RM 1,066 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playa real hotel adeje, ocean palace hotel
LOCATION
SpainCanary IslandsTenerifeAdejeCosta Adeje
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CHATUR PLAYA REAL RESORT: UPDATED 2024 Reviews, Price Comparison and 2,304 Photos (Costa Adeje, Spain) - Tripadvisor

Frequently Asked Questions about Hotel Chatur Playa Real Resort
Which popular attractions are close to Hotel Chatur Playa Real Resort?
Nearby attractions include Diamonds n Diamonds (0.4 km), Achaman Discopub (0.5 km), and Mercadillo de Costa Adeje (0.5 km).
What are some of the property amenities at Hotel Chatur Playa Real Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Chatur Playa Real Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Chatur Playa Real Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Chatur Playa Real Resort?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel Chatur Playa Real Resort?
Conveniently located restaurants include Meat Boutique Carnicería y Restaurante, Rodeo Churrasquería, and Pizzeria Carbone.
Are there opportunities to exercise at Hotel Chatur Playa Real Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Chatur Playa Real Resort have airport transportation?
Yes, Hotel Chatur Playa Real Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Chatur Playa Real Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Hotel Chatur Playa Real Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.
Are there any historical sites close to Hotel Chatur Playa Real Resort?
Many travellers enjoy visiting Casa Fuerte (3.6 km), Mariposa (6.3 km), and La Fuente de los Tres Chorros (3.8 km).