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Nickelodeon Hotels & Resorts Riviera Maya

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Nickelodeon Hotels & Resorts Riviera Maya Carretera Cancun Km 45, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$586
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Free cancellation until 27/06/22
Hotels.com
US$586
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Free cancellation until 27/06/22
Destinia.com
US$556
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Free cancellation until 27/06/22
TravelocityUS$586
Orbitz.comUS$586
Trip.comUS$827
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (333)
Dining (26)
Room & Suite (20)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 12 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Level up your family vacation! This June 2021, SpongeBob is arriving in Riviera Maya, Mexico — as are Leonardo, Raphael, Donatello, Michelangelo, and many more Nickelodeon friends with signature entertainment, fun in the water at Aqua Nick, themed experiences, and more. Nickelodeon Hotels & Resorts Riviera Maya is exclusively designed for families who enjoy a premium vacation experienced themed to Nickelodeon’s most beloved and imagination-expanding world – this is the ultimate beach escape. Five-star luxury, playfulness, and warm hospitality at Mexico’s First Nickelodeon Resort with all-inclusive experiences
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Outdoor dining area
Snack bar
Wine / champagne
Snorkelling
Water park
Entertainment staff
Evening entertainment
Walking tours
Waterslide
Board games / puzzles
Video game console
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Car hire
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Dining area
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
368Reviews22Q+A11Room tips
Traveller rating
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Popular mentions
msilvera02 wrote a review 18 Jan
Bloomfield, New Jersey1 contribution
This Nickelodeon Resort is very well decorated with Nickelodeon Characters, bright colors and nice decor. We arrived early and we were able to check in and get to our room. After checking in, I was greeted by my concierge, Eli(very nice). She informed me of where things were and made a reservation to one of the restaurants. You have to take a shuttle from the room to the main lobby and waterpark. The shuttle ran frequently. We had the king suite(family of four), the room isn't very wide and a lot of furniture that I believe wasn't needed that would of help with little more space. The plus were two bathrooms, the pull out couch and Murphy bed, which is located under the TV, not an ideal spot but it was nice to have the option. Nice view of the ocean with the swim-up pool. What I did not like was that room service never placed enough wash clothes in the bathroom. I feel like the "kids bathroom" should have at least two wash clothes. We had to call down every day for an extra set. The pool towels were never replenished unless we called. On the first night you have to call down for room service to make the pull out bed, so we did it before we left for dinner and it was done by the time we returned to our room. The water park was nice! My kids really enjoyed it and what made it better was that we didn't have to wait in a line for the slides. We got a cabana the first day and quickly realized it was a waste because we barely used it. Might of been more useful if there were more people at the park. The water at the park and in the swim up pools are cold. It also wasn't 90 degree weather. It was hot but not hot enough to appreciate the cold water temp (about 80-85 in the sun). My kids enjoyed either way. The slime party was cool, they had a family game time as well my kids enjoyed. If you wish to do the private slime, I suggest booking that on day one with your concierge. Food: my least favorite part about the resort. One day a restaurant will be open for dinner, the next it wasn't. There aren't a lot of eating options right now hopefully when they "fully open" they will have all restaurants running. For example, one night Good Burger was open, the next night they weren't. Room service menu is limited so my kids ate chicken tenders and fries almost every night. I would suggest more buffet like options, since most of the restaurants aren't open everyday. A plus, they always ask if anyone has a food allergy, I loved that. I would recommend though. kids will love it
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Review collected in partnership with this hotel
Date of stay: January 2022
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Response from Karisma Hotels, Propietario at Nickelodeon Hotels & Resorts Riviera Maya
Responded 3 days ago
Dear msilvera02, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.
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Karina C wrote a review 15 Jan
1 contribution2 helpful votes
The service was very good, and our stay was so relaxing. Leo Montero and the entertainment staff made my family’s trip 10 times better. This hotel exceeded our expectations. We will definitely be coming back again. Thank you so much for making our family trip as wonderful as expected.
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Date of stay: January 2022Trip type: Travelled with family
2 Helpful votes
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Response from Karisma Hotels, Propietario at Nickelodeon Hotels & Resorts Riviera Maya
Responded 3 days ago
Dear Kcast88jj Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!
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CKHNY wrote a review 14 Jan
New York, NY27 contributions20 helpful votes
Beautiful new hotel, whimsical Nickelodeon design, epic water park for all ages, good food for an all-inclusive that reflects local fare, staff that is trying very hard to treat the guests well. But major safety flaws, major convenience issues, lots of confusing or missing information about amenities, very little relaxation for adults with small children (the DR Nick was *way* better on that balance), and zero beach experience. 

 Pools and pool decks at hotel have major safety issues - almost no railing on infinity pools as high as 6 floors up (insane for small kids) and pool deck tiles on upper floors are also basically ice skating rinks when wet.

 Hotel/beach is about 2 miles from lobby/water park. There is no breakfast on site except room service which sometimes came and sometimes didn't, so you must pack your stuff for the day before lining up to take shuttle over to food and water park. 

 Most food options are buffet or get-it-yourself which means, with small children, you're spending a lot of time gathering & serving, not enjoying or relaxing.

 Amenities were unclear or unavailable (including a mystery kid's club and spa) - and electronic bracelet keys malfunctioned almost daily. 

 Beach/ocean experience is unattended and view blocked by huge highway-divider things - no bueno.

At $1K/nt it was not a good value for the overall experience - we did have fun, but with all the ongoing issues, no one came back relaxed - and so it's not a place I'd recommend for that investment.
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Date of stay: November 2021
1 Helpful vote
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Response from Karisma Hotels, Propietario at Nickelodeon Hotels & Resorts Riviera Maya
Responded 3 days ago
Dear CKHNY Thank you for taking the time to share your experiences with the Trip advisor community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Hotels & Resorts Riviera Mayaprovides a World Class Vacation Experience
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Vannessa B wrote a review 12 Jan
Dallas, Texas4 contributions1 helpful vote
This resort absolutely exceeded our expectations all around! I am very familiar with the resorts in the Riviera and the Nickelodeon Resort has become one of my all time favorites!!! While it's a FAMILY Resort, I decided I may even return without the Kiddos since the adults had so much fun!!! :) The resort is absolutely flawless from start to end. The Service and attention to detail is unlike no other. Manuel Martinez, Asistente de alimentos, made our family experience truly magical! His attention to cater to the kids and the adults needs were flawless! The entire resort is staff with a team that goes above and beyond for all their customers, however, Manuel made our trip unforgettable!!! The food is exquisite and the highest of quality from your fresh sashimi choices, high quality drinks, water park food options to the oven baked pizza I am still longing for! The breakfast food display- buffet- is AMAZING!!!! The highest of quality foods for every liking, my favorite MIMOSA bar ever with very high quality champagne ;) The rooms are beautifully decorated and the beds are very very comfortable with high quality amenities. I was amazed how my fresh cappuccino was always on time for hot with my pastries ready for my wake up call. Overall, we highly recommend this resort for one unforgettable family experience. It is definitely worth its value and more.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Every room faces the ocean
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Response from Karisma Hotels, Propietario at Nickelodeon Hotels & Resorts Riviera Maya
Responded 1 week ago
Dear Playa_Maya_Girl Thank you for your wonderful review of your experiences at Nickelodeon Hotels & Resorts Riviera Maya , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Nickelodeon Hotels & Resorts Riviera Maya
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Kris Gemmell wrote a review 8 Jan
1 contribution1 helpful vote
First I want to say that the staff was fantastic. They all worked so hard and tried to make our stay the best they could. Honestly they are what made the trip for us. But the resort itself was disappointing. The room was good. I like the setup and we had enough room for 4 of us. I love the extra bathroom. But the only breakfast restaurant was at the lobby location. I didn’t want to leave the kids while sleeping so had to wait until they got up for coffee. The lobby is about a mile from the resort - you have to take a shuttle. My biggest issue with the resort is that there is no pool at the resort and the beach is super super small. You have to take the shuttle to the water park for a pool other than the swim up pools but they are attached to everyone’s room and the water is FREEZING! The water park is great! The food is just ok. Some places better than others but overall nothing we were excited about. You are definitely paying for the characters and the theme of the resort more than an amenities.
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Date of stay: December 2021Trip type: Travelled with family
1 Helpful vote
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Response from Karisma Hotels, Owner at Nickelodeon Hotels & Resorts Riviera Maya
Responded 1 week ago
Dear Kgemmell10 Thank you for taking the time to share your experiences with the Trip advisor community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Hotels & Resorts Riviera Maya provides a World Class Vacation Experience.
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
280
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Frequently Asked Questions about Nickelodeon Hotels & Resorts Riviera Maya
Which popular attractions are close to Nickelodeon Hotels & Resorts Riviera Maya?
Nearby attractions include Aqua Nick (0.8 km), National Reef Park of Puerto Morelos (7.5 km), and Cirque du Soleil Joyà (4.8 km).
What are some of the property amenities at Nickelodeon Hotels & Resorts Riviera Maya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Nickelodeon Hotels & Resorts Riviera Maya?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Nickelodeon Hotels & Resorts Riviera Maya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Nickelodeon Hotels & Resorts Riviera Maya?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Nickelodeon Hotels & Resorts Riviera Maya?
Conveniently located restaurants include Mem AL Mare, Cafe Layla, and Boquinete Seafood & Grill.
Are there opportunities to exercise at Nickelodeon Hotels & Resorts Riviera Maya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Nickelodeon Hotels & Resorts Riviera Maya have an airport shuttle?
Yes, Nickelodeon Hotels & Resorts Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Nickelodeon Hotels & Resorts Riviera Maya have airport transportation?
Yes, Nickelodeon Hotels & Resorts Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Nickelodeon Hotels & Resorts Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Does Nickelodeon Hotels & Resorts Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.