We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We stayed in the Grand Luxxe Jungle;
First off, the GOOD:
GOOD #1:The incredible accommodating staff and personnel. So very friendly with the guests but also with each other....this was true of room attendants, shuttle drivers, wait staff, desk personnel.
GOOD#2: The grounds are well...More
We stayed at the Luxxe Jungle from December 8 through December 15, 2017. We usually stay in our room at the Grand Luxxe but this time since it was only my wife and I we decided to check out the Luxxe Jungle. I have to...More
Grand Luxxe is part of the Vidanta complex on Riviera Maya. The complex consists of several building groups in a vast area. There are more buildings in each group, including Grand Luxxe. We were in the Grand Luxxe "Jungle".
In vain, there is a huge...More
My family has been a member of Grand Mayan/ Luxxe for 10 years now--not that you would know it based on customer service!
This place has gotten so big, that getting from the lobby to your hotel room (with luggage) can take up to an...More
Thank Hadassa L
Response from VidantaMgmt, Manager at Grand Luxxe Riviera MayaResponded 3 days ago
Dear Hadassa L :
Thank you for taking the time to provide us your feedback about your recent stay with us. We are very pleased to learn you have been faithful owners of our brands.
For that reason, we are sorry that we were unable...More
This is my second stay at this resort and two others in PV, all at the Luxxe properties. We originally had reservations with Grand Bliss and was "upgraded" to the new Jungle Luxxe properties that were just completed. As with all of the other rooms,...More
Using spas on the resort are one of the main reasons I go. Prices are reasonable for the quality of the facility, quality of service, ambiance, cleanliness and staff hospitality. I recommend 80 minute deep tissue massage and... More
Using spas on the resort are one of the main reasons I go. Prices are reasonable for the quality of the facility, quality of service, ambiance, cleanliness and staff hospitality. I recommend 80 minute deep tissue massage and be sure to set aside time before and after to use the steam, sauna and large indoor outdoor jacuzzi and cold tub, spacious world class gym, smoothie/lunch bar.