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Iberostar Paraiso Beach

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Carrt. Chetumal - Pto. Juarez Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotels.com
Iberostar.com
US$176
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Trip.com
US$232
US$136
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Free cancellation until 29/10/21
Booking.comUS$232
Expedia.comUS$173
TravelocityUS$173
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (8378)
360
Panoramas (4)
Pool & Beach (2032)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Beach
Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 11 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
28Restaurantswithin 10 km
4Attractionswithin 10 km
7296Reviews1633Q+A100Room tips
Traveller rating
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Popular mentions
Navigator710829 wrote a review Yesterday
1 contribution1 helpful vote
Food was nasty. Same food everyday. They said we can access other restaurants in other Iberostar hotels but when we checked in they said we cannot. so were stuck with what ever they had. No good activities or shows. Beach was full of seaweed so we couldn't step in and all we could do is pool. Boring
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Review collected in partnership with Iberostar
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Beach
Responded today
Dear guest, Thank you for choosing our Resort as your recent holiday destination. Allow us to mention that gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves, we know that dialogue with our guests is an important tool to help us to excel, therefore we thank you for your observations and apologize that you were not completely satisfied with our offer on this occasion. Furthermore, let us inform you that unfortunately we cannot control the quantity of seaweed in our beautiful beach, as it is caused by a natural process in the ocean; however, our staff daily cleans the beach area in order to keep the sand as clean as possible for our guests’ enjoyment. We truly hope that you can grant us a new opportunity to host you we can change your perception of our Resort. Best regards, Quality Manager Iberostar Paraiso Beach
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Marco&Dany wrote a review Yesterday
1 contribution
My husband and I came for 10 days and we could not be happier with our choice of hotel! Staff is so friendly and they make you feel super comfortable. You have everything you need for a relaxing and enjoyable stay. Food is good, rooms are very clean and the gym is really modern with different classes and trainers with such good energy! Without a doubt, we would come back here. The highlight is definitely the staff. We fully recommend staying here!
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Date of stay: July 2021Trip type: Travelled as a couple
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TAN wrote a review 24 Jul
North Chicago, Illinois20 contributions2 helpful votes
We stayed at the Iberostar Beach Hotel which is on the same property as the Iberostar Parisio Del Mar. It was a fun trip. It was economical and our group of 11 had a great time. The rooms were large and clean with comfy beds. The food at the buffets were good, not over-the-top, but served their purpose. Each day there was food at the pool bars. These options were a great treat! From tacos to fajitas to paella or burgers, it was nice to have this option and not have to go to the buffet each day. Dinner in the restaurants (with reservations) were awesome! Great food and great service. We ate at the Mexican and Japanese restaurants. So good! The entertainment in the lounge area was fun. There was karaoke, a Mr. Iberostar contest, a Rock Show and a Circus Show. The performers did a great job. Sadly the beach was filled with seaweed, but there isn’t anything you can do about Mother Nature. I have only two critical elements. The safes in the room need maintenance and upgrading. We had 5 rooms. 3 of the 5 rooms needed a maintenance person to come up and open the safes because they were not operating properly. Obviously, everyone should be using the safe in their room and they should be fully functional. They are a bit dated and probably need to be replaced. The 2nd….and more crucial element was the alcohol. I don’t believe the alcohol at the bar is what they say it is. I drink vodka. I’m not a snobby expert…but the vodka choices were either Sky Vodka or Smirnoff. They both were not drinkable. I brought this up to the pool bartender and he kind of laughed….didn’t deny it wasn’t authentic. It was terrible. So we ended up buying bottles of Absolute from the gift shop and drinking beer or champagne feeling better that we knew where it was coming from. I will never be convinced that Sky or Smirnoff were being used. Overall, nice place, cool wildlife walking around, clean rooms and comfy beds, good food and great price for an all-inclusive. But bring your own vodka!
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Review collected in partnership with Iberostar
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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L. S. wrote a review 24 Jul
1 contribution
We love the Iberostar Paraiso Beach. This is our 5th time here and it’s as great as ever. The staff is always friendly and helpful. The food gets better every time we come. There are many activities for families right on the property- different pools, the beach, kids club, playground, and animal spotting. Our daughters had so much fun looking at all the different wildlife in the property. We will be back!
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Date of stay: July 2021Trip type: Travelled with family
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JamesTrimarco wrote a review 24 Jul
1 contribution
I will not book again at an Iberostar based on the customer service. They never sent us an email for the transfer from the airport which was included in our 5 night stay. I called three times asking for help and was told 'don't worry it's all set' from their front desk manager. We landed and our name wasn't on any list so we paid $124 for a shuttle to the hotel. When I explained what happened with guest services they said they couldn't do anything about it even though they agreed it was their fault. They just kept saying the transfer company is different than the hotel and there's nothing they can do. This was our 2nd visit to this property and we booked two suites including their Presidential Suite totaling almost $5k. And for $124 they chose to lose a repeat customer forever. After I pleaded with them to make it right they credited us $50 (after 2+ hours of debate). I asked them if they were ready to lose a repeat customer over another $74 and the managers (spoke with two of them) both said yes. Iberostar - there are so many properties just like yours up and down the Riviera Maya coast. Its shocking you wouldn't own your mistakes and fix this in the moment. I'm embarrassed for the training of your senior management team (these weren't just front desk staff). Overall it was a fine stay. The property was Covid compliant and sensitive with limited capacity so we felt safe. But again - we're done with your brand of properties based on your customer service.
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Review collected in partnership with Iberostar
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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PRICE RANGE
US$160 - US$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso beach hotel playa paraiso, iberostar playa paraiso, iberostar hotel paraiso beach, iberostar paraiso del mar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
424
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Frequently Asked Questions about Iberostar Paraiso Beach
Which popular attractions are close to Iberostar Paraiso Beach?
Nearby attractions include Cirque du Soleil Joyà (0.9 km), Jungala Aqua Experience (1.2 km), and Pasion De Cacao (0.4 km).
What are some of the property amenities at Iberostar Paraiso Beach?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Beach?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Beach?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Paraiso Beach?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Paraiso Beach have an airport shuttle?
Yes, Iberostar Paraiso Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Beach located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Paraiso Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.