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Mayan Palace Riviera Maya

4,181 reviews
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Traveller (3481)
Pool & Beach (1017)
Room & Suite (335)
Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“havana moon”(299 reviews)
“playa del carmen”(660 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
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Reviews (4,181)Write a Review
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1 - 5 of 3,207 reviews
Reviewed 2 days ago

I stayed at the Mayan Palace as part of a travel club promo I had received. The Hotel is part of a larger Vedanta property that has 3 other hotels (Grand Mayan, Lux and Bliss) . Each has a different level but Mayan palace is...More

3  Thank Vic M
Reviewed 4 days ago

Stayed for a week. Found I was very well prepared with my expectations from reading other Trip Advisor Members reviews, and from those reviews, was pleasantly surprised there were no hassles during the stay. Check in was very smooth with the help of Arturo. Check...More

Thank 3579John
Reviewed 4 days ago via mobile

This resort is magnificent and the pictures here all need upgrading! Everything about this resort is amazing...the decorating, the staff, the food, the scenery, the pools...everything except only 3 people have internet access while there were four of us in the room. Checking in and...More

3  Thank Cheryl R
Reviewed 5 days ago

We stayed at the Mayan Palace portion of the resort in the building closest to the beach and swimming pools. The facility was gorgeous and the staff was amazing. The food was usually delicious, and drinks were free-flowing. While there are plenty of activities available,...More

1  Thank Stephanie M
Reviewed 5 days ago

We stayed at the Mayan Palace the second week of January 2018 and we had an amazing time! The resort is very spread out and there is a a lot of walking from place to place. There are also shuttles that run every 15 minutes...More

3  Thank AustCait
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123456642
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Spa Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#7 Spa Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (3481)
Pool & Beach (1017)
Room & Suite (335)
Dining (250)
Family and Play Areas (49)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Roxanne H
21 February 2018|
AnswerShow all 3 answers
Response from Cecilia K | Reviewed this property |
We had RCI points so I cannot comment. We used the kitchen to cook 2 of our meals and ate dinner at the restaurants
0
Votes
jjander2018
17 February 2018|
AnswerShow all 9 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446.
0
Votes
Google Translation
Brittani C
8 February 2018|
AnswerShow all 6 answers
Response from Lauren B | Reviewed this property |
yes!
0
Votes
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123456206
Room Tips
"We stayed in building 11 at the Mayan Palace, perfect location, right by the lobby"
Read review
"To be close to the pool, ask for buildings 1 to 5. We liked being in the main building, however, for access..."
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"If you are not a member you don't get a good room"
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"All the rooms are the same. There is a free tram for the furthest from the pool and beach area."
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