Iberostar Paraiso Del Mar
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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About
#3 of 15 hotels in Playa Paraiso
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GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Mini golf
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
Steam room
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Complimentary toiletries
Private balcony
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
53Somewhat walkable
Grade: 53 out of 100
30Restaurantswithin 10 km
5Attractionswithin 10 km
Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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+1
The hotel is very pretty and set out amongst the rainforest and mangrove sanctuaries. There is also a lot of wildlife such as a black swan, flamingoes and Coatis, which all roam the hotel. We even saw a couple of tiny snakes and also saw a monkey on our final day. The resort was huge, so be prepared to walk between places, however, there is a golf buggy shuttle service that the resort runs as well. The walk between the lobby and the beach is probably 7-10 mins. You can also walk between the different Iberostar hotels, although, as Del Mar guests, we didn’t have access to the facilities of the other hotels. We were concerned about only being allowed a small number of reservations for the a la carte restaurants but this turned out to be no issue as the quality of the buffets was great. Loads of variety, food was fresh and very good quality. We stayed for 10 nights and were allowed 4 reservations at the a la carte resistants. I would highly recommend the Japanese and the Mediterranean. We also ate at the Mexican, but in hindsight, there was a Mexican theme to parts of the buffet and therefore I would have perhaps eaten at a non-Mexican themed a la carte restaurant instead. The pools were huge, which was great. At points, they became a bit dirty with flies and leaves but this didn’t stop us swimming in them. The beach was great. White sand and clear water and plenty of room. We got up early a couple of days to watch the sunrise on the beach and this is something I would highly recommend. Plenty of activities on around the pool with the entertainment team, although we didn’t get involved too much. There was also a tennis court and a gym, which was air conditioned and well equipped. I struggled to find somewhere to watch the football, Grand Prix and rugby World Cup. There is a sports bar and a tv in the lobby bar but they didn’t have great selection of sport on. There is a sports bar in the Lindo hotel but we weren’t sure if this was included within our Del Mar package, we think not. The few negatives: - There was a member of staff who harassed us for several days trying to get us to attend Iberostar’s timeshare programme presentation. We were friendly and polite and this probably egged him on, but it came on far too strong and some other guests complained of this as well. I would suggest a firm ‘no’ in response the first time you are approached if this sort of scheme is not of interest to you. Furthermore, we went to the lobby to speak to the person in charge of restaurant reservations and they tried to flip the conversation into a sales pitch for the timeshare programme and it’s clear staff are trained to up sell in this regard. - The guests: there were a few guests who drank a bit too much around the hotel pool bars…come 4-5pm and it’s a fairly boisterous scene, not necessarily a problem, although some guests clearly took it too far and I did witness someone in the pool throw up into their drinks beaker. Also witnessed someone throw the remainder of their drink from dinner into the mangrove sanctuary beside the restaurant. We also sat 10 feet away from a couple who changed their baby’s diaper at the dinner table in one of the a la carte restaurants. There is not much the hotel can do about this types of people/ this sort of behaviour unfortunately and it’s a fairly minor inconvenience anyway. - Our room was quite damp which we started to notice on the 2nd or 3rd day. We had a lot of trouble airing the room out and even opening the balcony door didn’t help much as the humidity meant the room wasn’t drying out. Only once we noticed the room was slightly damn did we notice some damn markings on the lampshades and the ceiling. Since returning home we have also noticed another review point out the damn on the lampshade in their room also. Again, for us it was not a huge concern and if it was, we could always have asked to swap rooms. The general consensus was we had a great time, the hotel was beautiful and we would highly recommend.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded yesterday
Dear guest, We extend our gratitude for choosing Iberostar Paraiso Del Mar as your most recent holiday destination. We are happy to hear that you had such an enjoyable stay with us. Also, we are delighted to read that you were very happy with our culinary offer. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them. On the other hand, we assure you that we have already taken note of your comments regarding the room, please allow us to mention that Playa del Carmen has an average humidity of 77%.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration. Regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was only to inform you. Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences. We hope to have the honor of hosting you once again on your upcoming vacations. Kindly, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Even though our experience wasn’t perfect, we absolutely loved the resort. Our reception upon arrival was very cordial. We stayed in the Del Mar section in the resort, which consists of their cheapest rooms. The only downside of this resort was a few details in our room that they ultimately fixed after I requested it. Our refrigerator was not cold, and we wanted to stash some drinks into it. Our TV remote didn’t seem to work. They sent security after I requested it because of drunks outside of our room making a lot of noise. The grounds were beautiful. I could see that they put a lot of care into upkeep. It is a natural setting, complete with mangrove swamp. The only negative to having this type of setting is mosquitoes. Take mosquito repellent! The resort is located on the beach, and we stayed in a building that was just a short walk from both the Trattoria buffet (for lunch) and the beach. The large swimming pool was also a short walk from our room. You can take a golf cart from pickup stations to get around the massive property. The restaurants are excellent. We ate at the Brazilian restaurant, El Puerto (pulled pork, brisket, and sausage served family style), and the Mexican restaurant. I think the Mexican restaurant was my favorite one. The quality of food and service were outstanding. There are many beach chairs on the beach, a bar, and a hamburger shack. We ate hamburgers and fries which were very tasty while at the beach. TIP: Watch your food! The coati family will be by to try to steal your food while you are at the beach. I saw one run by and grab a woman’s sandwich and take off with it. Also, a couple of people told me that the coati got to be a little aggressive when they were feeding them scraps of food. It might be a good idea not to feed the animals so that they will eat natural food and not beg from humans. I would definitely return to this resort. They really take good care of you there.…
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don't forget your mosquito repellent! This is especially true if you are usually a mosquito...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 2 weeks ago
Dear guest, First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Also, it is lovely to read how happy you were with our culinary offer. We are very proud of our excellent gastronomic choice and quality, so to hear your compliments is wonderful for us! On the other hand, it is important to mention that Iberostar Hotels & Resorts is proud to be environmentally conscious and we strive to be in complete harmony with our environment. Coatis are part of the fauna of the location that we are situated in and we have biologists on-site who take special care of them and of all the species that inhabit the property. Also, and most importantly, we do encourage our guests not to feed the coatis or any other species because it can be harmful for the fauna. However, we thank you for your observations and we assure you we will relay them to our team. Again we thank you for sharing your observations and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Here’s the good the bad and ugly! The good: nice staff, very helpful and accommodating. Great location, right on the beautiful beach. Right between Cancun and Playa del Carmen. Easy to get a taxi and get around. Make sure you use certified taxi’s! White cars with blue stripe! They have you download their app when you get there, which is very helpful in finding where you need to be for different restaurants as the resorts are huge! They also have golf carts that will take you all around the place which was really nice as well. There is also a drying rack on the balconies which was extremely nice to have. I cannot speak for the other rooms though. The not so great: as soon as we arrived and got checked in the concierge, pulled us off to the side to set up our dinner reservations, and get us signed up for a special breakfast at one of the sister hotels there, after reading the paper after I had signed it, I realized it was a presentation to get us to buy into their club level. I did not appreciate the fact that every single time we walked through the lobby they tried to get us to go to this breakfast and or get us to sign up for the club level. The food was ok. Not fantastic, and the breakfast option is one… the buffet, which isn’t fantastic. The food is a myriad of things from donuts to hotdogs cooked with potatoes. ALSO, you can’t order hard alcohol at the buffet. Which is totally fine, but when you get there late at night, after traveling all day long, you just want a salad and a margarita neither of which you can get. The water surrounding this hotel that makes up all of their water features is pretty nasty. I’m assuming they just don’t have a good filtration system, and so it is very murky full of algae and as soon as the sun starts to go down the mosquitoes are out! Please be sure and bring bug spray as the stuff there on site that’s for sale is almost $40 a bottle. They do have bug repellent in each room, but we did not use it so I cannot officially say how well it did or did not work . You have to have reservations for every single restaurant except the Buffet. And they only allow you three reservations per five day stay. The only food available after 11 again is at the Buffet as they are open until 1 AM I believe, but you are not allowed to take food out of the restaurant and back to your room and there is absolutely no room service. There might be room service if you become a club member, but we were not interested in that. There is a free coffee shop that is included with your stay, however, it is not located super close to this hotel. You can walk there, but it is not in the lobby like we had anticipated. It is down in the shopping center area. All of the shopping centers were basically the exact same stuff, and super overpriced and expensive. I believe it was the second night we were there the power and AC went out in my sons room. It took five hours for someone to show up and tell him that he just hast to flip the breaker every five minutes when it would go back off. Super frustrating! Our AC also quit working and they got it fixed in about an hour. The ugly: a lot of this resort was very rundown. We had chunks missing out of the ceiling of our balcony chipped, concrete everywhere including the pool. The pool is open from 8 to 8 but the bar opens between 1030 and 11 and closes at six. Also, the pool was so hot! They really needed to pipe in some cool water. There is plenty of sitting/lounging space though. There are activity people constantly walking around talking to you trying to get you involved in all the games and trivia and stuff that they play and they will not take no for an answer. My take away: if you want a place to hang out on a beautiful beach with a beverage this might be the place for you. If you are looking for somewhere with good food and atmosphere and people that are not so pushy, I do not suggest this hotel. …
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Plenty of room at the pool to hang out. Just beware that the water is very very warm in the pool....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 2 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Iberostar Paraiso Del Mar as your recent holiday destination. We are happy to hear that you enjoyed the service provided by our wonderful staff. On the other hand, we are saddened to hear that our buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work. Also, we are very sad that you found discrepancies in our facilities and we must say that it is atypical in our hotels.Our professional maintenance teams are always happy to rectify, restore or replace any implement that is not to your complete satisfaction, and to return as many times as is necessary until everything is faultless, we are sorry that was not the impression that you received and we apologize if this made your holiday seem less than perfect. We assure you that our Maintenance department follows the appropriate program in order to keep our rooms in tip-top conditions. Regarding The Club program we would like to explain that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to pressure you but to inform you. Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Absolutely beautiful hotel! It really exceeded our expectations, after staying in at least 10 other all-inclusive hotels/cruise ships. Great value for money. It was at only half capacity, which we loved :) Rooms: clean, wide, comfortable, great bed, sustainable cosmetics. Lazy people will say they are located far away from the beach… but we loved the walks in the jungle! If you like freezing cold AC, this hotel is not for you. Food: impressive variety and quality. Natural juices during breakfast! Restaurants look clean and organized. Best specialty dinner was at the Mediterranean. Good drinks and if you don’t like pre-mixed stuff, you can order your own mix. Down side is that restaurants don’t have AC, not an issue for me, but some relatives were sweating a lot. I’ve read complaints about the lack of single use plastics, I guess some folks just don’t understand the issue around sustainability. Kudos to Iberostar for their awesome initiatives in this area! Service: all employees are very attentive, friendly and helpful. Special thanks to Ianko (gym), Netza (security), Roger (bar) and Nare (animation). Housekeeping is impeccable. Pool: huge, beautiful, not crowded, quiet spaces, wet bars, many activities during the day. Down side: it closes at 7pm Nature: property is in the middle of a well preserved forest, lots of animals and trees, including peacocks, flamingos, macaws, coatis, boars, monkeys, birds, lizards and, of course, mosquitoes! :) Beach: plenty of space with sun-beds, bars, volleyball, workout area, great swimming and snorkeling. Down side is about water sports, third party service provider opens only from 10-3pm, only 1 out of 6 catamarans working, not respecting reservations, etc. Other: concierge guys are annoying and you need them in order to get reservations for specialty dinner. Don’t fall for the Iberostar membership presentation, we didn’t, but they do insist.…
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 3 weeks ago
Dear guest, We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you. On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was only to inform you. Thank you again for sharing your observations and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our week vacation at Paraiso Del Mar but it fell a bit short of our expectations having traveled to other five star resorts. As some others have stated this is more like a three star resort than a five star resort. If you know that before booking it, you will appreciate the resort for what it is. A beautiful place with, good food, a mix of wildlife and other eco friendly tweaks like no plastic water bottles and garbage sorting/ recycling. We understood cost savings and eco friendly when it came to limited A/C at the restaurants or a smaller menu at the buffet to cut down on waste. But things like NO top shelf liquor, you’re only allowed to book three of the restaurants for dinner on a seven night stay, the other four nights you have to have dinner at the buffet. There was no drink service anywhere you had to walk to get your own drinks and the bars weren’t very close unless you camped out right next to them. They had a small plaza which was nice but it serviced three or four other resorts so a trip to the coffee bar or the takito restaurant was a TRIP. So grabbing an afternoon iced coffee or a treat for the kid wasn’t easy or quick. There was no food option by the pool other than going to the buffet or a burger shack on the beach and the burgers were very low grade. So in my opinion they had less food options some what limited access to bars and no room service, so they had less staff and infrastructure to support. The least they could do is offer some top shelf options and a decent burger since you have to do all of the leg work yourself. A warning for those that may not like to walk much, you need to cover some ground to get your monies worth here. That being said we are walkers and did enjoy the jungle paths they had and many chances to encounter the local wild life. The pool was massive with plenty of options to find shade the same with the beach area. The staff worked hard and they did what they could for us but their attitude was clear they knew it was three stars as well. The E team was great the worked hard to keep things fun around the pool and for the night life. Thank you!! We may come back again but next time we will understand ahead of time that you get what you pay for. Getting an upgraded room here doesn’t come with any upgraded services. As well we will bring our own favorite bottle of tequila, a water jug and a container to bring some snacks to the room for the kids.…
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Date of stay: September 2023Trip type: Travelled with family
Value
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Service
Room Tip: Get to know the map, it’s a connected family of resorts, so some amenities are actually down the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 4 weeks ago
Dear guest, Thank you for taking the time to share your experience with us. We are delighted to read that overall you had a great vacation experience. On the other hand, allow us to mention that as an Iberostar hotel we know how important an aspect food and drinks are for our guests’ overall experience, this is why our chefs created a wide assortment of different options to please the most discerning of palates and in addition follow a regular menu rotation. We know that dialogue with our guests is an important tool to help us to excel, therefore we thank you for your comments and we regret that you were not completely satisfied with our culinary offer. Also, allow us to explain that our environmental changes are made with the sole intention of improving our ecosystem and giving something back to our planet. It is important to add that at Iberostar, we are committed to protecting our environment. That is why we created Wave of Change, Iberostar's pioneering responsible tourism movement. Allow us to mention that our hotels in Mexico are paperless and free of single-use plastic in line with our Wave of Change movement. This is just part of our commitment to reduce our environmental impact. Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences. We hope to have the honor of hosting you once again on your upcoming vacations. Kindly, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
As usual, a beautiful stay at another Iberostar resort. My teen and I spent 4 nights at Paraiso Del Mar. We had an AMAZING time. It is important to say that we felt safe at all times within this large resort. The staff does a great job and everyone seems to be very courteous and professional. Things we loved: - The food was delicious everywhere!!! - The a la carte restaurants are amazing. The Japanese restaurant is super fun and interactive. The Mediterranean has delicious Octopus plus super tender beef short ribs dish. The shopping mall has great Tacos (taki-to); crepes, gelato and a great coffee shop with nice pastries. (All included regardless of which hotel you stay). - loved the frozen mango margaritas (with tajin) I liked them on the sweeter side. - daily coffee at the front lobby bar (cortados are so delicious). - the swim up bars were so convenient - the Ice cream shop by the swim up bar (yummy) - the waterfall/jacuzzi by the at the beginning of the pool was so much fun and a perfect deep tissue massage ;) - the water park at Lindo/Maya (if staying at Beach/del Mar you supposed to pay, but we didn’t and no asked us anything; we had a blast of fun - just walk right to it). - the lindo/ Maya side has a lazy river, wave pool and water slides- just walk right over to that side; you can enjoy the facilities ( not the bars/restaurants) - not a big deal. - and the best part the golf cart rides (what a blessing). So this could be a little confusing but not really; I’ll explain: Golf carts have stops and routes for each hotel (however they will drop you off in your desired location if within their hotel route; there is an inter lobby shuttle (golf cart) that also goes to the shopping mall. - the somewhat difficult/confusing part: there are many places to eat but everything is within designated hours, so your best bet is to use the Iberostar app. It’s a gateway to reserving a la carte restaurants and seeing their activities. Hope this was helpful to you.…
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Use the golf carts!!! Try the a la carte restaurants food is delicious. Hang out by the lobbies...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 4 weeks ago
Dear guest, We want you to know that your review of Iberostar Paraiso Del Mar is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Also,we are happy to know that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve been here for 23 days and all the days has been great, the service its been so great. Specially the entertainment team, Alwxander its the hest one here, he does amazing on the stage, hosting and dancing.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 4 weeks ago
Dear guest, It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Paraiso Del Mar. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The entertainment team was spectacular; always had many activities planned for all of the guests. They were extremely friendly and wanted to create a great experience. My week stay was so much fun.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 4 weeks ago
Dear guest, It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rooms need to be renovated, the mini bar was empty, the shower does not drain, the soap jar was empty. The first look on room was terrible. Only food and pools were good that's it. I never recommend this resort.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 5 weeks ago
Dear Guest, We really appreciate you notifying us of your concerns related to your recent stay with us. We sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction, therefore, we regret the impression that you have received during your time with us. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration. We regret that your expectations have not been exceeded, however, we thank you for your comments. We assure you they will be considered to improve our guests’ experience. Once again, we thank you for taking the time to send us your invaluable feedback and hope that you had a good journey home. Best regards, Quality Manager Iberostar Paraiso del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing stay! I love how family friendly it was! The staff is beyond phenomenal! They are why the stay was so much more special! I’d like to recognize Daniel, he was like family, Elihut from entertainment was one of a kind and so unique, will always be remembered! I could recognize many, but that would take too long! Housekeeping staff was special as well and overall we had a great stay and will definitely revisit!
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Paraiso Del Mar
Responded 24 Aug 2023
Dear guest, We would like to express our appreciation for your kind words and positive rating of Iberostar Paraiso Del Mar. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best. Kind regards, Quality Manager Iberostar Paraiso Del Mar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$194 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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Claim Your ListingIBEROSTAR PARAISO DEL MAR: UPDATED 2023 Resort Reviews, Price Comparison and 7,747 Photos (Playa Paraiso, Mexico - Riviera Maya) - Tripadvisor
Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Aqua Nick (4.8 km), Cirque du Soleil Joyà (0.9 km), and Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Paraiso Del Mar have airport transportation?
Yes, Iberostar Paraiso Del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Del Mar located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.