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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
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8,609 Reviews from our TripAdvisor Community

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Showing 8,357: English reviews
Reviewed yesterday NEWvia mobile

Well what can I say except that this is the best hotel we have ever stayed in. All the staff are friendly, everyone saying hola as you meet them. The food is amazing, our favourite was Santa Fe. We mainly had breakfast in Cocotal, where you could either have the buffet or a la carte. All the pool areas are...

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Thank Sarac1966
Council Bluffs, Iowa
Reviewed yesterday NEW

In looking for a place to go in Mexico, I researched quite a few resorts and finally settled on the El Dorado Royale. Some of the reviews I read made me nervous, but I decided to check it out anyway. We got there and got a glass of champagne before we checked in. At the main desk, the clerk tried...

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1Thank EZZIP23
Rochester, New York
Reviewed 3 days ago NEW

I begin this with regret. This was our fifth and final stay at the Eldorado Royale. Feel free to read my 5-star review from April 10, 2014 to see what a huge difference 2 years has made. We knew things was ‘off’ from the start. There were immediate and long waits not only to be seated at restaurants, but to...

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4Thank Mindy S
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Mindy S, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making...

Eastbourne, United Kingdom
Reviewed 3 days ago NEWvia mobile

I will review my full stay which was fabulous at a later date, however this incidence has tarnished the whole experience. On our last day, the 1.12.16, my husband bought me a gorgeous ring from the jewellers in the reception area. We left to return to the uk later that day, by the time we landed one of the stones...

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3Thank jodie3103
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear jodie3103, On behalf the entire staff management from El Dorado Royal, a spa resort by Karisma we want to thank you for your time to share with our future guest your valuable feedback. Please allow me to inform you that we have an honesty policy and we are very proud of our exceptional reputation, any report of a security...

Plymouth, United Kingdom
Reviewed 3 days ago NEW

This was a fantastic place to take a week's break in the run up to Christmas though with a few tweaks it could have been even better. The staff were 100% friendly and smiling, everybody said Hola every time you met them and they seemed to be happy in their work which always helps you settle into an overseas resort...

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3Thank GRLUK
Reviewed 4 days ago NEW

Girls trip celebrating my 21st birthday and was so disappointed. We waited hours to check in because of a huge mix up in our rooms. The staff was rude and had no idea what they we were doing. Ended up in downgraded rooms because of their mistake. Rooms were dismal, dirty and worn. Tried to make the best of it...

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1Thank Lp2016miami
Orlando, Florida
Reviewed 4 days ago NEW

My husband and I had our destination wedding with 80 guests at El Dorado. It was truly the most magical week. Every single employee we came in contact with would make sure to go out of their way to make our stay memorable. We were married on the pier and had our reception under the palapa of Tucanes. The entire...

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2Thank tiffanypatteson
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear tiffanypatteson, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It is amazing to read that our guest truly appreciate our arduous efforts to preserve our beaches and Resort as a Luxury, relaxing and romantic ambience for vacationers...

Runcorn, United Kingdom
Reviewed 4 days ago NEW

A lot of appearance but not substance. Very nice room with balcony and Jacuzzi. Good room service and cleaning. Dive centre in hotel has not a diver but only a seller for dive packages who don't know what you are talking about. The only restaurant that give you enough food is the mexican, all others are more on the little...

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3Thank Gualtiero B
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Gualtiero B I would like to thank you first of all for the time taken to share your comments about your recent stay at our resort. Thank you furthermore for the positive comments on the nice room as well as for the good service received by room service. I am disheartened that during your visit, there were areas that...

Ipswich, England, United Kingdom
Reviewed 4 days ago NEWvia mobile

My partner and I visited after two friends strongly recommended it to us. I was glad we came! The grounds are just stunning and staff are so friendly, each one of them greeting you OLA every time they see you! I really liked the spacious room with a jacuzzi next to the bed! The bathroom was spacious (the toilet could...

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2Thank Richard B
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Richard B, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly...

Milwaukee, Wisconsin
Reviewed 4 days ago NEW

I wish I could give El Dorado Royale in the Riviera Maya an overall three-and-a half stars (Above Average) rating . Unfortunately an overall rating doesn’t reflect the full range of stars this resort garners using various criteria. I will rate three areas: staff, resort grounds, and food. STAFF: The star rating for the staff would be 5 (Excellent). All...

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4Thank bonhamWI
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear bonhamWI Thank you for sharing your recent feedback with us at Trip Advisor. It is very nice to read that you were rendered a great service by the employees and that you have enjoyed the beautiful and well-kept property grounds. We have been praised for our continued efforts concerning our Environmental and sustainability program “we are going green”. On...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,436 - RM4,049 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Travelocity, Orbitz and Jetsetter so you can book your El Dorado Royale, a Spa Resort by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,202 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 2nd floor and not really bothered by any noise etc.”
 of 5 bubbles EZZIP23, 8 Dec 2016 | Read review
“Jojos was the main source of nightlife noise so if you want a quiet spot ask to be a block or two from there.”
 of 5 bubbles GRLUK, 6 Dec 2016 | Read review
“Sea view at the third floor (no lift)”
 of 5 bubbles gualtierob983, 5 Dec 2016 | Read review
“Take along some kind of light so you can be seen while walking by the electric carts after dark.”
 of 5 bubbles bonhamWI, 5 Dec 2016 | Read review
“The casitas looked a little newer and nicer - but they were more expensive”
 of 5 bubbles JKMo24, 5 Dec 2016 | Read review
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