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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,101 Reviews from our TripAdvisor Community

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Showing 8,829: English reviews
Start your review of El Dorado Royale, by Karisma
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Carmichael, California
Reviewed yesterday NEWvia mobile

Everything was perfect. The feeling of the resort is very private. The staff is so friendly and always so helpful with always a smile on their face from the gardeners to the housekeepers to the wait staff and the entertainment staff as well as the business staff. The grounds are immaculate. We especially were appreciative of the kindness and help...

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2Thank LeiBerannonymous
Reviewed 2 days ago NEW

My wife and I are members and stay quite often. We noticed the good reviews were declining and especially over the past year and a half we have experienced quite a decline. To sum it up after this LAST trip the food is mediocre, menus never change, the beach is worse, housekeeping is terrible as are the mini bar attendants....

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9Thank LMHouston42
FORT MYERS
Reviewed 2 days ago NEW

We travel to the Cancun/Playa area 2 or 3 times a year. We have stayed at some of the nicest and highest rated resorts in this area. This resort was nice but I am having a tough time rating it. The main reason is the inconsistent service and the fact that you can really not swim at the resorts beaches....

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4Thank dougbrit2222
Reviewed 3 days ago NEW

We absolutely loved our week away at El Dorado Royale. This was our second time there, but it was our friends first time. Everyone in our party had an incredible time. The food was amazing and I am amazed at how well the grounds are cared for. We spent most of our time hanging out by the "party " pool....

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2Thank Michael M
bristol
Reviewed 3 days ago NEWvia mobile

I'd come back here in a heart beat. My favourite things... The pillow choice menu The room service The food!! This was by far my favourite holiday and I'll never forget it. We flied with Thomson on the Dreamliner. Definitely worth upgrading before hand! We went on our honeymoon and the plane was full of other couples. I didn't feel...

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5Thank abzee269
Nashville, Tennessee
Reviewed 3 days ago NEWvia mobile

Received Credits for a Massage and was assured by our Concierge Alejandro that they could be redeemed for the massage....As we were checking out the hotel Front desk staff led by Paola asked us to sign our charge sheet and we asked a question about the massage, she than continued to tell us Alejandro would never say that and we...

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6Thank Mcarnes88
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear Mcarnes88, Thank you for the time taken to share your valuable feedback with our future guest, please know that every comment raised by you is of utmost importance when we evalauate our hotel and services. We are disheartened that during your visit, there were areas that were not reflective of the high standards we have in place. Please know...

Newport, United Kingdom
Reviewed 3 days ago NEW

Just returned from the 27 Feb to the 13 March. Words can not describe how fantastic this place is. From the friendliness of the staff who smiled and had an OLA for you day or night. A special mention must go to Jorge our pool boy the bar staff in the evenings at Jo Jo's and our room maid Celia...

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5Thank Ruth J
Reviewed 4 days ago NEW

I have celiac disease and was very concerned about spending a week in Mexico, wondering what I would eat. I was so impressed with the attention given to my need for gluten free food... and thrilled that I did not get sick the whole time we were there. The food was wonderful and the staff knowledgeable in advising me what...

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4Thank John A
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Hola Dear John A, Thank you very much for your recent visit and lovely comments on TripAdvisor. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home. Warmest regards, Gabriel Bonilla Hotel Manager

Savai'i, Samoa
Reviewed 4 days ago NEW

Loved the resort, loved the 24/7 room service which was included in the all inclusive rate. We kept to ourselves and enjoyed every moment. We went with two items in mind, relax and be left alone and we managed both. We needed a room change and it was accommodated quickly and now we were on the ground floor looking right...

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4Thank anonzimous
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Hola Dear Anonzimous, Thank you for your wonderful review of your recent stay here at El Dorado Royale. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch. Sincerely, Gabriel Bonilla Hotel...

Reviewed 4 days ago NEWvia mobile

I usually stay around her, but the valet at el dorado is terrible!!!! Do not use them and if you do don't tip!!! They take your car out joyriding a and might damage it, but won't pay. Look at the mileage, that's how you can tell how bad they are

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3Thank Andrew S
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear Andrew S Thank you for recent review and I am very sorry that you feel this way about our staff . I can assure you that no member of staff use any guest vehicle , rented or owned . We a Vehicle is given to our bellman they park this in the assigned parking lot and this is where...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,262 - RM3,959 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
1,424 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a standard room. Upgrade. The upgrades are worth it”
 of 5 bubbles dougbrit2222, 21 Mar 2017 | Read review
“If not happy, ask for another room.”
 of 5 bubbles anonzimous, 19 Mar 2017 | Read review
“South end away from the pools, beach view, upper floor.”
 of 5 bubbles PenneElk, 17 Mar 2017 | Read review
“With you swim out pool”
 of 5 bubbles W9159EZmaryb, 17 Mar 2017 | Read review
“Stay in a Casita”
 of 5 bubbles ShaneD281, 16 Mar 2017 | Read review
5 of 5