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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,136 Reviews from our TripAdvisor Community

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Showing 8,863: English reviews
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Reviewed today NEWvia mobile

Good pricing for an amazing property. Food was phenomenal. When we arrived we were told to book all reservations with concierge, my only complaint is that she was not very helpful.. at all. Everything else about our trip was perfect! Sky massage was pricey but worth it!

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Thank Brittany Y
Kansas City, Missouri
Reviewed yesterday NEW

Third trip with friends and it gets better every time. Have stayed in the Villas and upgraded to Casitas this trip. Worth every penny. Check in was efficient and luggage delivered quickly. In the past we may have waited a couple of hours to get into the room but it was ready upon arrival this time. Lunch at JoJo's, as...

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1Thank KCChaCha
Reviewed yesterday NEWvia mobile

I honeymooned here 5 years ago and was so impressed that I suggested it for a group trip. It is still gorgeous, but the service was not near par with what you expect at a Karisma hotel. The wait staff seemed inconvenienced by us at times and did not try to make the experience memorable. It seemed like they were...

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3Thank mike l
Reviewed yesterday NEW

Top of the line all inclusive resort. From the moment you arrive until checkout the staff treats you like royalty. The dining choices are superb and if you cannot decide which appetizer or entree to choose - No Problemo! Order two and enjoy both. No shortage of bars - plenty of swim up, some where you can get a cocktail...

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1Thank Daniel K
Reviewed yesterday NEWvia mobile

Wow wow wow, El Dorado Royale is simply paradise! Every aspect of the resort is immaculately clean, especially our room (5324). The food is superb, plenty of variety with the restaurants. I had read previous reviews that people were complaining with the waiting time- we didn't experience this at all, though we generally had our meals around 7pm which suited...

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2Thank Julie S
Miami, Florida
Reviewed yesterday NEW

good service by friendly staff most of the time, and the property is beautiful BUT The water wasn't fully re-stalked in mini fridge in our room a couple days. we had to call and still did not receive all the beverages that should be stalked daily. glasses in the restaurants had a smell of uncleanliness. some information about restaurant hours,...

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2Thank asqwzx12
Burstall, Saskatchewan
Reviewed yesterday NEW

Our holiday was March 13 to 22, 2017. Excellent holiday. Great staff. Great food. Great entertainment. Hats off to Zully. Only thing we can add is, the mosquitoes come out at night, so bug cream is getting packed next time. Definitely will be going back.

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1Thank Lucein S
Manchester, United Kingdom
Reviewed yesterday NEWvia mobile

We chose here after an unconvincing stay at the Ocean Riviera Paradise Hotel, in fact it was that unconvincing we wanted to move after three days.. (you can see my review on Ocean Riviera Paradise TripAdvisor page) We've picked up from El Dorado Royale on a few of our past vacations to Mexico and always thought it looked beautiful...We weren't...

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7Thank Bigfellaphil
Spring, Texas
Reviewed yesterday NEW

The staff at this resort are exceptional - plentiful, friendly, fluent and always anxious to be helpful. While tips aren't required or expected, they are deserved (and thus, recommended by me) for each staffer who cares for you. Take along a bunch of 1's & 5's to show your appreciation.

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Thank John H
Port Sanilac, Michigan
Reviewed yesterday NEW

We enjoyed each day of our trip and would recommend this resort to anyone whether they are looking to be active or to just relax. It has something for everyone. The infinity pool enhances the tranquility of this resort.

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1Thank rjmbm

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,262 - RM3,973 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in a swim up room this time, but with as little time as we spend in our room the lower priced rooms are probably a better value.”
 of 5 bubbles danielkB2185PO, 25 Mar 2017 | Read review
“more for couples,”
 of 5 bubbles asqwzx12, 25 Mar 2017 | Read review
“Very clean rooms. Fridge is stocked daily with beer, pop, water and potato chips ”
 of 5 bubbles luceins, 25 Mar 2017 | Read review
“Don't bother with the Royal Suite upgrade - the room is little different than the Luxury Suite and the only differences we saw were a) a private butler service (which was very good) and b) a line up of four 750's of your choice of spirits and two bottles of wine ... the latter wasn't really worth paying for unless you plan to drink like a fish in your suite vs at one of the dozen all-inclusive bars on property.”
 of 5 bubbles johnhS1186YW, 25 Mar 2017 | Read review
“The last evening of our stay, we did not have turn down service & no water bottles in our room”
 of 5 bubbles 88marnid, 25 Mar 2017 | Read review
5 of 5