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El Dorado Royale

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8,894 Reviews from our TripAdvisor Community

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Showing 8,628: English reviews
Reviewed 5 days ago NEW

Over the last several years we have taken several vacations to the Caribbean. El Dorado Royale is number 1. February 9-16 we felt very pampered by the the service at Coba, one of the Presidential Villas. 3 Butlers -Karen, Alondra and Gaby provided unmatched service to my wife, me and the other couple that we with in the Villa. Not...

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Helpful?
2Thank Thomas D
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Thomas D, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to...

Reviewed 5 days ago NEW

I promised Juan the Bar Tender that I would write this review. He was hands down the best bar tender I have ever had anywhere. He was so nice and unbelievably generous. We mentioned we never had a coconut drink and they were working on cleaning up the coconuts on the property and he went out twice and made his...

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Helpful?
3Thank steven b
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear steven b, It has been a pleasure to read your recent review. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. We are looking forward to welcome you back pretty soon, Sincerely, Gabriel Bonilla Hotel Manager

Buffalo, New York
Reviewed 6 days ago NEWvia mobile

I had written a review last year describing the terrible honeymoon experience my husband and I had when we visited el dorado seaside suites. Since then our travel agent and Karisma investigated and sent us to this resort for 4 nights. This was a much different resort than their last! There was plenty of excursions within the resort, a beach...

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3Thank amandakessel
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises and I´m very sorry about your last experience but I´m glad to see than you really enjoyed every detail of the Karisma Gourmet Inclusive Experience like Santa Fe your favorite...

Argyll and Bute, United Kingdom
Reviewed 6 days ago NEW

Our holiday began at sensimar seaside suites which is an exceptional hotel. Unfortunately we were invited, after our second week to upgrade to their sister hotel El Dorado Royale which is shoking - the staff are surly - we walked out of breakfast twice as we waited for 15 mins to be served with coffee, never mind our breakfast. the...

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5Thank Jonimevans
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Dear Jonimevans, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Huntingdon, United Kingdom
Reviewed 6 days ago NEW

We stayed at the El Dorado Royale (EDR) from 16 to 30 January 2017 and had a fabulous holiday. Everything about EDR is top quality and the staff, genuinely, cannot do enough to please. Our room (a Junior Suite) was comfortable, well equipped, spotlessly clean, with a delightful view of the beautiful gardens and, very importantly, was quiet. We were...

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11Thank David M
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear David M First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya,It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and...

Reviewed 6 days ago NEW

Feb. 28 will be our 6th time to the resort. Excited to get back, thought I would read some reviews. Having been here many of times, and seeing some reviews. Felt like I need to make a review my self. Rooms.. Seen a review about unclean room or no towels. Having been here 5 times already, I can say I...

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15Thank Harold W
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Harold W First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations 5 times and we will waiting for you this month for your 6th visit, I´m really happy because you get back! We heartily appreciate your kind words to...

Manchester, United Kingdom
Reviewed 6 days ago NEW

Had a fabulous holiday at El Dorado, the hotel lived up to its great reviews. The grounds are immaculate and the food excellent. Our favourite restaurants were Kampai, the 2 Italian restaurants and JoJos for lunch. The staff are fantastic, always smiling and nothing was too much trouble. The staff who went above and beyond: Sports - Muryal, Brenda and...

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Helpful?
2Thank JJones555
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Jjones 555 Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback about the rooms we will continue to improve and perfect the five star service to all of our guests. Thank you so much for all the...

Dallas, Texas
Reviewed 1 week ago

We just got back home yesterday from our trip and we already want to go back asap! The first morning we started off by taking a bike tour because we thought it would be a great way to learn the resort pretty quickly! The bike tour was excellent and our tour guide Hector was the absolute BEST!!! He had a...

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1Thank Mblevins12
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Mblevins 12 Thank you for your wonderful review of your recent star here at El Dorado Royale,It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people like Hector and Brenda, It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience...

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago

This was the best hotel we have ever stayed at. We travelled with Thomson for 2 weeks on 17th January with another couple. The room was close to everything as requested, the lobby,the martini bar, the la isla for breakfast where the waiters including Josh, Carlos and Isaiah where brilliant and stewardess who ran the place on the morning "sorry...

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Helpful?
2Thank Steven C
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear Steven C Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it,we have worked very hard in...

Oakville, Canada
Reviewed 1 week ago

This was a last minute 5 night/6 day vacation and first time to this adults-only resort billing itself as a "gourmet experience" with a la carte restaurants. We were very pleased with the overall experience and the effort of the resort to live up to its billing keeping in mind that not everything will be perfect. Room was clean and...

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4Thank NLfoodie65
KarismaHotelsResorts, General Manager at El Dorado Royale, responded to this review

Hola! Dear NLfoofie65 On behalf of El Dorado Royale team, thank you for choosing us for this special holidays I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service,It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale

Address: Km 45 Carretera | Municipio de Solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,303 - RM5,545 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale staff and other travellers.
1,354 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor and above allows your deck door to be open.”
 of 5 bubbles SBasham07, 21 Feb 2017 | Read review
“We had swim up suites in the member only section and they were amazing.”
 of 5 bubbles suzy10f, 20 Feb 2017 | Read review
“Our room deck faced the pool and ocean. All casitas appear to be arranged with a excellent view.”
  • Swim up pool and patio.
  • Lazy river into main pool, swim up bar.
  • Towel art on our bed each day.
 of 5 bubbles E4639UKkens, 20 Feb 2017 | Read review
“High floors are best, Casitas offer ocean views”
 of 5 bubbles 584clarissas, 19 Feb 2017 | Read review
“Ocean View, rooms in 300-600 are excellent”
 of 5 bubbles brendamP1442IR, 18 Feb 2017 | Read review
5 of 5