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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,149 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 8,876: English reviews
Kelty, United Kingdom
Reviewed 24 October 2013

WOW! If you are analysing all the other hotels, don't bother, just book this one! 5* all the way. Excellent service and quality-we are planning our next visit, A slick well run enterprise where the customer comes first. A big thank you to all the staff that made our first trip to Mexico so enjoyable and memorable with special thanks...

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2Thank JBEASTON
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear Guest, In the name of Mr. Patric D. Loeser, hotel Manager, we would like to thank you for writing a review about your experience among us and for having chosen El Dorado Royale, a Spa Resort by Karisma for your holidays. We are very pleased to acknowledge that your expectations based on the reviews posted by others “Stars” on...

Stourbridge, United Kingdom
Reviewed 24 October 2013

Wow what a holiday! We stayed at El Dorado Royale for 2 weeks in September and had the best holiday of our lives so far. All the staff were exceptional, so friendly and couldn't do enough for you. We did tip waiters at most meals, but even if we didn't we were treated with the same level of service. All...

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1Thank connie m
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear guests from Stourbride United Kingdom, It feels very rewarding to hear that our services have gone beyond our clients expectations. We'll extend your compliments to our staff. I spoke to Pedro our star bartender in the Martini lounge and he gave me his own special ingredients for the chocolate Martini : Smirnoff vodka 1 oz., Dark Cacao 1oz., Irish...

Albion, Michigan
Reviewed 24 October 2013

Rooms were beautiful, beds very comfortable and dining was fabulous. Total relaxation on the beach and in the pools and lazy rivers. Fun in the sun even when the sun doesn't shine. Staff was very accommodating and friendly. Massages were fabulous. Bartending was excellent. Total service, tipping was not necessary but we tipped anyways because all the staff was so...

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2Thank LuAnn D
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear repetition friends from Michigan, It has been a great pleasure to receive your warm review describing your most recent vacation at our premises El Dorado Royale, a Spa Resort by Karisma. It shows it´s your heart speaking. We thank your compliments to our staff, services, facilities and atmosphere and I hope you give us the honor of another visit...

London, United Kingdom
Reviewed 23 October 2013

We recently celebrated our 25th wedding anniversary at EDR and for the first 9 days we thought we were in Paradise. Our Ocean Front room (block4) was perfect and we could not fault anything. The food, the location, the grounds and especially the staff were amazing. Our favourite restaurants were Cocotal for breakfast and the Italian in the casitas for...

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3Thank Cookie2011_11
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear Mr./Ms. Corbett, on behalf of the hotel manager Patric D. Loeser and his team we hope that your husband recovered from his operation and got back his positive spirit. We are honored to read this amazing comments especially our concierges Cecil and Patricia who run the extra mile to satisfy your needs. even our room service manager Marcos put...

Edinburgh, United Kingdom
Reviewed 23 October 2013

I stayed here in october i have no words to describe it but amazing. The staff were great especially Leo at la isla pool. sammi and danielle at cocotal isabel and staff at martini bar and many more all staff were fantastic. i felt so safe i would walk about on my own for a walk and felt so safe....

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Thank anne k
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear guests from London, first of all in the name of the hotel manager Patric D. Loeser and his team we want to thank you for your amazing comments about your experience which more encourages us to make it happen. Especially the staff who run the extra mile Leo at la isla pool, Sammi and Danielle at cocotal Isabel and...

Manchester, United Kingdom
Reviewed 23 October 2013

I've just returned from a 2 week stay at the El Dorada Royale with my husband, what can I say that hasn't already been said, this hotel is amazing everything is 5 star. We stayed in room 812 within easy reach of everything but nice and quiet, the room had been recently renovated and was lovely, we had a king...

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2Thank taly7
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear Mr./Ms. Sladen D/K, Thank you so much for your feedback on our hotel. Let me express as the hotel manager my gratitude in the name of the whole team for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma and haven choosen our premises for your anniversary. Starting with myself and...

Clarksville, Virginia
Reviewed 23 October 2013

By all means this was a great trip. I would recommend it totally. The drinks and food were good at the least and at times great. Obviously it is not really 5 star like we would have in the states but good none the less. I have no idea how anyone could be hungry. The service was great. Where else...

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Thank KerrLake
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear Mr./Ms. Lake, it has been our pleasure reading your comments about your recent stay in our premises El Dorado Royale, a Spa Resort by Karisma. We are very pleased to acknowledge that the friendliness of our staff, our gourmet cuisine, well stock bars, the beauty and calm of our premises not only ensured you a memorable experience during such...

College Station, TX
Reviewed 23 October 2013

We enjoyed our second stay at the El Dorado Royale in mid-July this year. We had a fantastic time once again. The restaurants are great, the rooms are magnificent, and the service received from everyone we encountered was outstanding. We'll be going back here for many years to come as long as this continues.

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Thank Troy F
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear friends from Texas, On behalf of the hotel manager Patric D. Loeser and his team we are honored to read your feedback also very informative for future visitors. We are proud that you came back to our premises the El Dorado Royale, a Spa Resort by Karisma. Definitely our well trained staff is making the difference in your experience....

Edmonton, Alberta, Canada
Reviewed 22 October 2013

Trivial first-world problems aside, this trip was far beyond expectations. The "Gourmet Inclusive" slogan is the real deal: all-inclusive, all-gourmet. No a-la-carte restrictions like other resorts; everything is a la carte, unless you choose to do the breakfast buffet at Cocotel (you can still order off the menu for it). 5-course trip thru Europe at La Fuentes, 6-course spectacle at...

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5Thank Gordon G
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear guest from Canada, In the name of Mr. Patric D. Loeser, Hotel Manager, we thank you for choosing El Dorado Royale, a Spa Resort by Karisma as your holiday destination and for sharing your experience on Tripadvisor. We are very pleased to acknowledge that the friendliness of our staff (especially Bucio the waiter in the mexican restaurant and Justo...

Calgary
Reviewed 22 October 2013

My husband and I just returned from a glorious relaxing anniversary week at the EDR Casitas. This is our 7th trip to Mexico, but our first to EDR and it is by far the best resort we have stayed in. Upon arrival we were greeted by a wonderfully clean and aroma filled front desk area. We were promptly checked in...

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Thank Jennifer E
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear guest from Calgary Canada, Thank you for sharing your feedback on Tripadvisor. We are glad to learn how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations and our staff (Angel, Freddy, Juan, Marlene & Francisco, Javier & Alex specially German in...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,275 - RM3,976 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Casitas are the best. area 2600-3000. There are probably 12 Casitas per pool. Plenty of room, quiet and very relaxing.”
 of 5 bubbles jbhenac87, 27 Mar 2017 | Read review
“The quite rooms away from the center was great. Our block was 52 room 5225”
 of 5 bubbles K9371LFdaves, 27 Mar 2017 | Read review
“Was wonderful room could be brighter but room was lovely ”
 of 5 bubbles susanaE7805BP, 27 Mar 2017 | Read review
“We stayed in a swim up room this time, but with as little time as we spend in our room the lower priced rooms are probably a better value.”
 of 5 bubbles danielkB2185PO, 25 Mar 2017 | Read review
“more for couples,”
 of 5 bubbles asqwzx12, 25 Mar 2017 | Read review
5 of 5