We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

El Dorado Royale, a Spa Resort by Karisma

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
Panoramas (10)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

8,615 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
See the most recent reviews
Showing 8,362: English reviews
St. John's, Canada
Reviewed 30 March 2013

This was our first time to Mexico. We booked with Lois Barbour - Travel Time TPI and our requirements were; adult only, great food, clean and great service. We spent 8 nights at El Dorado Royale in late January 2013 and loved it. We initially booked a garden view suite, however Lois our travel agent got us a free double...

 Report
Helpful?
6Thank Julie D
Reviewed 29 March 2013

We stayed at El Dorado Royale for our honeymoon, and on the whole we had a pretty amazing time. I'd say the resort has amazing potential to be an outstanding place to go on holiday/honeymoon but there were quite a few things that really let it down for us. I'll start with the positives. The grounds were immaculate. It was...

 Report
Helpful?
4Thank AshleyPaton86
Boston, Lincolnshire, England
Reviewed 29 March 2013

Been back 10 days after another very good holiday here. The refurbished accomodation is excellent and the service second to non. Have to say though that I have to agree with a few comments that I have read during the past week that I think it is outgrowing the facilities meal wise in some cases. We have been here twice...

 Report
Helpful?
Thank Margaret585
Ipswich
Reviewed 29 March 2013

We have just returned from an absolutely fantastic 2-week stay at the El Dorado Royale. This resort is pure luxury. Anybody finding fault really has got too much time on their hands! The rooms; public areas; restaurants and staff are well and truly wonderful. We stayed in an Ocean View suite in Block 5 - wonderful ! The suites in...

 Report
Helpful?
2Thank TheLoveBug
Brough
Reviewed 29 March 2013

Overall we would return, and recommend this hotel to other travellers. We stayed in the Casitas element of the El Dorado Royale and we where not disappointed with the standard and surroundings of our accommodation, perfect in every sense. The attention to detail was first class in every way. Staff were courteous, friendly, and made you feel welcome at all...

 Report
Helpful?
2Thank SBSBrough
Bamber Bridge, United Kingdom
Reviewed 29 March 2013

Hi all, arrived at the resort on the 27th of feb for 14 nights after a 23 hour delay at manchester, we were joining a party of 14 there to help celebrate my nephews wedding, things had`nt gone smooth from the word go, kat and kurt were told what leagle documents they needed by the wedding arrangers at the resort...

 Report
Helpful?
2Thank nidd59
staffs
Reviewed 29 March 2013

Just come back after 2 weeks here.Just as good as last year,food excellent as are drinks and service.Read the review about tipping.Whilst I agree with some of the comments,this hotel is no different than any hotel,restaurant,bar or cafe in the world.Tipping is a way of life and you have to remember that the waitors etc. rely on tips for their...

 Report
Helpful?
3Thank StaffsPotters
Atlanta Area
Reviewed 28 March 2013

Folks, I won't babble on and on about the little petty parts of an all-inclusive vacation. I'll just say this resort EXCEEDED our expectations in every way. We booked our vacation mid-March following a death in the family. I wanted my wife to have a beach side, relaxing trip in luxury so she could rest and recharge. Absolutely amazing experience....

 Report
Helpful?
3Thank JasperPops
philadelphia, pa
Reviewed 28 March 2013

We stayed here for our son's wedding and the wedding was perfect. I would have given the resort a 5 star rating except for our initial and then final experiences. We arrived around noon and, understandably, our room would not be ready until 3 PM. We noted that all of the others in our group, who had arrived on the...

 Report
Helpful?
1Thank pat60
Swift Current, Canada
Reviewed 28 March 2013

My 4th time at this resort, and I'm still amazed there are bad reviews about this place. We've stayed at four other resorts in the Riviera Maya (all nice), but this is by far the best. Reviews about waiting at restaurants, wearing shirts for meals (is this an actual complaint??), terrible food, out-dated rooms, poor service....are all Ridiculous!!! Or just...

 Report
Helpful?
2Thank Kukes69

9,972 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9568)
Viewed
Pool/Beach Area (1702)
Viewed
Room/Suite (1306)
Viewed
Hotel & Grounds (1972)
Viewed
Dining (852)
Viewed
View from Room (438)
Viewed
Bathroom (126)
Viewed
Business Centre/Function Rooms (53)
Viewed
Family/Play Areas (16)
Viewed
1:18
Videos (7)
Viewed
Other (3096)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (357)
Viewed
Amenities (55)
Viewed
Beach (10)
Viewed
Beachfront Pool (11)
Viewed
Jacuzzi Junior Suite (35)
Viewed
Main Pool (15)
Viewed
Pool (16)
Viewed
Dining (45)
Viewed
Swim-Up Oceanfront Jacuzzi Junior Suite (40)
Viewed
Swim-Up Suite (63)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Dining (9)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (12)
Viewed
Pool/Beach Area (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.0 km away
El Dorado Casitas Royale, by Karisma
9.2 km away
El Dorado Maroma, a Beachfront Resort, by Karisma
2.8 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
10,785 reviews
Show Prices
Show Prices
Show Prices
4.8 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,360 reviews
6.9 km away
Secrets Maroma Beach Riviera Cancun
22.7 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#14 of 213 in Playa del Carmen
14,465 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,432 - RM4,043 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Orbitz and Travelocity so you can book your El Dorado Royale, a Spa Resort by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,204 questions
Ask a question
Wilmington, Delaware

See all questions (1204)

Questions? Get answers from El Dorado Royale, a Spa Resort by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Specify a ground floor room if you have knee/hip issues. No elevators in the whole place.”
 of 5 bubbles ClaireSScottsdale, 9 Dec 2016 | Read review
“Basic Junior Jaccuzi Suites Bldg 15,16,17 near Main Pool. If you want to spend more you can stay in one of the "swim up" rooms.”
 of 5 bubbles ritchv, 9 Dec 2016 | Read review
“From what I saw all the rooms are wonderful!”
 of 5 bubbles stargazerf1961, 8 Dec 2016 | Read review
“We were on the 2nd floor and not really bothered by any noise etc.”
 of 5 bubbles EZZIP23, 8 Dec 2016 | Read review
“Jojos was the main source of nightlife noise so if you want a quiet spot ask to be a block or two from there.”
 of 5 bubbles GRLUK, 6 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay