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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,731 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,469: English reviews
manchester
Reviewed 26 March 2013

My husband and I have just returned from 11 nights at the El Dorado Royale and had a fab time. Food is amazing and only had to wait twice for the D'italia and Kampai - both times they said an hour but was only 25-30 minutes, just enough time for a quick drink. The grounds are spotless and the staff...

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1Thank Kelly_p1984
Cambridge, Massachusetts, United States
Reviewed 26 March 2013

We just came back and overall we are very happy with our stay. The food was great, the wait time has never been an issue (Ricon Mexicano was our fall back restaurant if JoJo's or La Isla were busy, by the way Alberto makes great expressos at Ricon). To the british reviewer on loud obnoxious americans: "Oh comon! We saw...

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2Thank Amina S
Almeria, Spain
Reviewed 26 March 2013

This resort is lovely but the service in the restaurants and bars is appalling. There is a wait for a table for almost every meal, and the waiters are poor. The only exceptions are the main Italian restaurant (good food and excellent service) and the Martini bar. The staff use the electric buggies as if on a racetrack, and they...

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4Thank Mike W
Port Coquitlam
Reviewed 26 March 2013

My husband and I have just returned from the El Dorado Royale and we both had a wonderful time. Our room was great, a nice size, very clean and facing the sea. The food was fabulous, the most we waited for a table was 30 minutes and we spent that time in the Martini Bar. If you consider that the...

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2Thank Holly G
Sherburn, Minnesota, United States
Reviewed 25 March 2013

Very Nice Resort, Food is ok but very very small portions and very slow service , like 2 - 2 1/2 hours for 2 people to eat. They have 1 place to eat at lunch that you can wear a sleeveless shirt in, So everybody eats there so you have to wait 1 hour to eat or bring a t-shirt...

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2Thank Renee A
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your review , I'm sorry to hear of the inconsistencies experienced with our service. we are renowned for our Gourmet Inclusive philosophy which combines innovative cuisine, superior service and quality beverages. The food is unlimited however the dishes are designed as part of 4 or 5 course dinner , we are sorry if you felt that the...

Channahon, Illinois
Reviewed 24 March 2013

What a beautiful resort! The grounds are spectacular, the beautiful caribbean sea, what more could you ask for! One of the best places we have stayed for an all inclusive. Food better than your average. Mostly all ala carte restaurants. The breakfast buffet at Cocatel was the one exception but it was a very good buffet. The portions are on...

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3Thank mrsrit
Reviewed 24 March 2013 via mobile

Stayed here in October 2012 with my partner and we both thought it was fabulous, the rooms and the grounds are kept immaculate, the staff cannot do enough to help you and are so so friendly. Our room was cleaned twice a day sometimes, our mini bar always fully stocked. All of the restaurants were fantastic with amazing food and...

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Thank TashXOX
Kansas City, Missouri
Reviewed 24 March 2013

My friends and I, four of us, just returned yesterday and were already planning our return visit next year on the plane home. We booked through Deb Mitchell at Cruise Holidays KC and could not have asked for better service with the arrangements, including upgrades that were arranged for us based on her knowledge of the resort at no additional...

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1Thank KCChaCha
Ottawa
Reviewed 23 March 2013

We gave the El Dorado Royale many opportunities to communicate with us and address the situation, but it was really not good. Uncooked eggs, cold chicken = 2 of us food poisoned at 2 different times. Confirmed by our own understanding(my better half is finishing Medical School) and by our doctors back home, DESPITE the efforts of their onsite, paid...

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7Thank darekwilson2
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your feedback , I'm truly very sorry to hear that you experienced sickness during your stay. I have spoken with our Customer Service Manager who has confirmed that she has not received your communication concerning your experiences. Please contact customerservices@karismamexico.com with your details and full acount of your experience so that we can ensure a thorough investigation...

Buffalo, New York
Reviewed 23 March 2013

WOW! WOW! WOW! Do NOT listen to anyone reviewer that says anything negative about this resort...after staying there we realized those people must have been negative Nancy's who just like to complain...and I'm not easily impressed. We were greeted with smiles and friendly staff who upgraded us to a swim up suite for no extra cost. The grounds are BEAUTIFUL...

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4Thank lisa t

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,411 - RM3,840 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,258 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a swim-up room, well worth the extra cost”
 of 5 bubbles enj0yinglife2015, 16 Jan 2017 | Read review
“pay extra for the ocean view swim up...on either the el dorado royale or el dorado suites side.”
 of 5 bubbles jaxbluns8585, 15 Jan 2017 | Read review
“Premier suites are in a perfect location.”
 of 5 bubbles jadeswood, 15 Jan 2017 | Read review
“Resort is HUGE.”
 of 5 bubbles 619tylerp, 14 Jan 2017 | Read review
“Highly recommend the individual Casitas!”
 of 5 bubbles Knoto, 12 Jan 2017 | Read review
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