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Iberostar Grand Hotel Paraiso

Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Apr 9 Apr 10
1 room, 2 adults, 0 children
Traveller (7839)
Pool & Beach (1438)
Room & Suite (1022)
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09/04/2017 10/04/2017
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    • Excellent83%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “surf and turf” (513 reviews)
    “ocean front” (484 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Room Service
    Fitness centre
    5 Star Hotel
    All hotel details
    09/04/2017 10/04/2017
    Standard Room

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    Free Cancellation
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    Standard Room

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    Free Cancellation
    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
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    All reviews tranquility pool surf and turf ocean front lobster indoor pool butler service star friends bella vista lobby bar pillow menu other resorts oceanfront room grand guests international buffet welcome home pool concierge lunch buffet top shelf rose petals italian restaurant
    Reviewed yesterday

    My husband and I visited this resort the last week in March and let me say that it did not disappointment. The resort itself is beautiful, but it's the staff that really sets it apart. Everyone is extremely kind, no one walks past you without...More

    Reviewed yesterday

    We have just arrived home from 14 night at Iberostar Grand Paraiso which we have stayed many times. The hotel is clean and well maintained. The hotel is great due to all the staff. The following staff went the extra mile butler Johanna, towels Alex,...More

    Reviewed 2 days ago via mobile

    We loved every moment of this trip. The Grand was quiet and clean, just like we wanted. We were celebrating 20 years and wanted a place we could relax on our own time. The front lobby staff was outstanding especially Lliuva. She was extremely accommodating...More

    Reviewed 2 days ago

    This was our third visit to the GP and we have as well stayed 3 times at the Grand Rose Hall Jamaica and once at the Grand Barvaro in Punta Cana ( heading there in May for visit # 2). Needless to say we are...More

    Reviewed 3 days ago

    Food was alright. But, there was a booking problem and the only solution was for me to pay an extra $480 to get the room I wanted. This was my third trip to an Iberostar property in the last year so you would think they...More

    Review collected in partnership with Iberostar
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Hot Tub
    • Bar/Lounge
    • Spa
    • Golf Course
    • Tennis Court
    Traveller (7839)
    Pool & Beach (1438)
    Room & Suite (1022)
    Dining (958)
    Nearby Restaurants
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    Havana Moon
    537 reviews
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    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
    676 reviews
    1.59 km away
    Rancho Bonanza
    658 reviews
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    El Caracol
    27 reviews
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    Cirque du Soleil Joya
    2,363 reviews
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    Questions & AnswersAsk a question
    We have never had a salt water pool. Are all the pools salt water? Is it like the ocean water? Do you feel salty when you come out? Thanks
    28 March 2017|
    Answer Show all 4 answers
    Response from Odin16 | Reviewed this property |
    I was concerned about the main pool being salt water but that changed very quickly once I was in the water. I loved it and spent the majority of my day floating around the pool. It was fantastic!!
    Since the Superior Suites are in the main building do they have a problem with noise because they're by the restaurants and other things?
    28 March 2017|
    Answer Show all 2 answers
    Response from jacksoncurtis901 | Reviewed this property |
    Restaurants are situated far enough away from rooms that you will not be disturbed. If you want full quiet go oceanfront. It's awesome!
    Renee B
    This has to be a mistake. NEVER EVER have we even seen tipping expected at the Grand. We choose to tip at the end of our stay. The excellent service we receive has never depended on tips. No way this review is under the proper hotel.
    26 March 2017|
    Answer Show all 8 answers
    Response from Paul B | Reviewed this property |
    We have been several times to Iberostar Gran Hotel and people tip. Although the servers won't complain if you don't tip, you will definitely get a better service if you are seen as a good regular tipper.
    Room Tips
    "If you can't spring for an ocean view room, don't worry. The garden view rooms are great!"
    Jisselle F, 1 day agoRead review
    "Top Floor over looking the quite pool"
    John K, 1 day agoRead review
    "Go for the Ocean Front buildings. Well worth the $"
    paulsurf, 2 days agoRead review
    "Building 71 for Ocean front is the way to go"
    Karl P, 3 days agoRead review
    "Ocean front 7122 - quiet section"
    julie f, 4 days agoRead review
    "We always ask for a top floor room to avoid the sound of heels on the marble floors from above"
    Carol B, 4 days agoRead review
    "Ocean front second floor"
    GrandmaJ2011, 6 days agoRead review
    "Room 7431, an ocean an jungle view"
    Ewa Jerry W, 10 days agoRead review
    "Ocean Front Suites are worth it."
    Morriosity, 11 days agoRead review
    "Ocean view rooms are beautiful."
    jpr01account, 16 days agoRead review
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