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Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Iberostar Grand Hotel Paraiso
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5,714 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Reviewed 2 days ago NEW

This was our second visit to the Grand. Our first was two years ago and we have been waiting to return ever since. It is easily the best all-inclusive resort we have visited. Everything about the resort is described in my initial review and so I will only highlight the differences that stood out this trip. This time around, we...

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Helpful?
2Thank rycornell
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your nice review here on Trip Advisor, also for choosing our hotel for the second time for your vacations. We are glad that this time the check-in process has been much more agile. We are pleased that you have enjoyed your Pool View suite and that the aroma caused by the humidity of the...

Prosper, Texas
Reviewed 2 days ago NEW

No crowded beaches, no chicken fingers, no squeaky beds or bad service, sorry... However, we did have a beach front, ground floor suite with a butler on call and an amazingly quiet, peaceful week in paradise. Sound good? This hotel spoils you with amazing food, grand suites and personal service 24 hours a day. We will be going back. I...

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1Thank BrentInProsper
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for sharing your experience about your stay at IBEROSTAR Grand Paraiso. We are delighted to know that our staff contributed to made you had a wonderful and relaxing time during the week you stayed among us. In addition we are glad to hear how much you have enjoyed the...

Chicago, Illinois
Reviewed 3 days ago NEW

I booked this hotel based on the amazing reviews, It was our first experience at an All Inclusive and we were not disappointed. The service is truly just amazing, everyone is so friendly, we felt treated above and beyond what was expected, no complaints at all, everything others have said praising the treatment here is true. The crowd overall is...

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Helpful?
2Thank Ella B
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We want to thank you for taking the time to share your experience at Trip Advisor, all our guests´ comments and feedback are always important as this may help us to achieve our main goal which is your complete satisfaction. We are sorry to read that the two groups that arrived to the hotel, rested peace atyour stay...

Bessemer, Michigan
Reviewed 4 days ago NEW

We went on a week's vacation and had a fabulous time. We have stayed at all of the Iberostars in the Riviera Maya (and one in Jamaica) and every one of them is as wonderful as the next. The Grand was adults only, although in my opinion, it was not any better than the rest. As a matter of fact,...

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6Thank Linda N
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to our IBEROSTAR brand. It has been a pleasure to welcome you to another of our destinations. On this occasion IBEROSTAR Grand Hotel Paraiso has had the opportunity to serve you and we are glad that you enjoyed of a pleasant week. Our main market are the adult couples, usually seniors who immensely...

Pennsylvania
Reviewed 5 days ago NEW

We were a family of four - parents plus two young adult children. This was our first time at an all-inclusive so we were somewhat apprehensive. Have traveled in past to Cabo (Hilton), Jamaica (Ritz Carlton), Cost Rica (Four Seasons) to name a few. The Grand Paraiso is ranks up there with all of these resorts. Beautiful grounds, rooms (although...

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2Thank funinsun2
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Dear Guest, We would like to thank you for taking the time to write about your recent experience at Iberostar Grand Paraiso on Tripadvisor. Your evaluation is really important to us as you have had the opportunity to compare our property and services, and your feedback helps us improve on a daily basis by identifying our strengths and...

ma
Reviewed 5 days ago NEW

Last year was our 11th stay at the Grand and the changes that have been implemented by management are discouraging. Also, you get a different story depending on who you speak with, Priscilla, Sarah or Mayvany, on why repeat guests have had perks revoked. Mind you, I never asked for a room upgrade, dinner on the beach, or even fruit...

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4Thank vacafanMA
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all thank you for staying with us one more time and taking the time afterwards to write a comment about our hotel and your stay. We are happy to see that there are elements of IBEROSTAR Grand Paraiso that you quite enjoyed, however we are very concerned to read that your experience with us did not...

DC
Reviewed 6 days ago NEWvia mobile

Nice all inclusive with fair service, food, and drinks for the price but it is not in the same league as the Ritz Carlton, Fairmont, St. Regis, Mandarin, Rosewood, Four Seasons, etc. luxury all inclusive as are hard to find and I was hopeful this would be one. Visited with a group of young couples who are loyal to the...

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9Thank primpolished
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your feedback and for taking the time to post your comments. It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip as pools and beach However, it remains in us the concern that some of your expectations were not fulfilled;...

Reviewed 6 days ago NEW

I had a wonderful time at this resort! I came here for a friends destination wedding. The staff was so friendly and helpful that it really made the stay better. Drinks and food were great too. I would definitely stay here again!

Review collected in partnership with Iberostar
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4Thank brownserena5
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all our team we would like to thank you for posting your friendly words about our staff. It is always a great motivation for us to receive such positive compliments like yours, and also to hear we have been able to exceed the expectations of our guests. Our main goal is to fulfill any requests...

Reviewed 1 week ago NEWvia mobile

Nice vacation except for the front lobby bartender named Gustavo............he did not like Americans and slandered them in Spanish. I have stayed at the Grand 3 times and will be taking my business elsewhere from this point forward.

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33Thank Bill K
London, United Kingdom
Reviewed 1 week ago via mobile

Had an absolutely fantastic time at this hotel. The location is idyllic and peaceful with its own area of the beach. The food and drinks within the all inclusive package was excellent and the hotel staff were extremely helpful. Our only regret was that we had booked a second week at another hotel of a similar standard but we really...

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3Thank woodcroft10
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say it was a great honor to have served you. We appreciate your kind words as it pertained to our food and drinks and the service of our staff. Your evaluation is really important to us as you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,743 - RM3,434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Visit Us Inc., Travelocity, TravelUp, Orbitz, Hotels.com, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms seem to have a mildew like smell”
rycornell, 22 May 2017 | Read review
“When dining at the Mexican restaurant ask for a Mayan coffee!”
BrentInProsper, 22 May 2017 | Read review
“Standard room-lovely garden view. Ocean view room-exactly the same, but had an ocean view.Spend little time in room-really did not matter.”
428lindan, 20 May 2017 | Read review
“If you want to be closed to the ocean, ask for building 74 or 70, rooms are the same except the presidential suite”
maya2006, 16 May 2017 | Read review
“Book oceanfront; it's worth it!”
caribou54, 13 May 2017 | Read review
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