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Iberostar Grand Hotel Paraiso

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5,341 Reviews from our TripAdvisor Community

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Showing 4,175: English reviews
Thornhill, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 days ago NEW via mobile

We really love this place. This was our fifth time here and it had always been a consistently fantastic holiday. The staff is always attentive and you can get anything you want whenever you want i The reservations are snap and very easy to modify when when necessary. We loved the lamb at the Italian restaurant and had an exquisite... More 

Helpful?
3 Thank Dr David S
SandalsGrandeSt.Lucia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 days ago NEW

This was our 7th time at the Grand. We needed to get away and we enjoy the Grand so much and the friendly staff that we couldn't go anywhere else. Long walks on the beach is safe. They provide great activities and wonderful service on the beach. The food at ALL the restaurants is delicious but we tend to go... More 

Helpful?
4 Thank JANHECK
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience at our resort with other worldwide travelers. We are very proud to have loyal guests as you and we are very happy to know we were able to make you feel safe and comfortable at our resort. Thank you for highlighting the work of our staff who made your stay more enjoyable.... More 

Zurich, Switzerland
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 days ago NEW via mobile

I travel a lot around the world and can assure you this was one of the best hotel I have ever experienced in my life. I will break down all the aspects but in few words this Grand Hotel is really Grand, is really a 5 stars, is the place to have a great holiday without thinking about anything, they... More 

Helpful?
5 Thank Oscar_Zur77
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for giving us a little time to write your opinion about your stay at IBEROSTAR Grand Hotel Paraiso. It is a pleasure to read such a detailed review that allows us to know how relaxing your days were with us and that we have been able to meet your expectations in all aspects. We are happy... More 

Montreal, Quebec
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Been to Mexico for 20 years, First five were on the west coast then switched to yucatan peninsula. Tried for first five years a new five star beach resort always testing a newly opened resort. Then Iberostar Grand Paraiso opened up which we also tried and were totally impressed by the total luxury of this one comparable to the best... More 

Helpful?
5 Thank j4205lemay
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for allowing us to be your destination for your vacations once more. For us it is very gratifying to read the comments of our loyal guests as it allows us to know that we are doing our work well. We are happy to know that once again we have met your expectations and we have managed... More 

Toronto
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 days ago NEW

This was our 4th visit to this beautiful hotel. A few things have changed with the privilege membership? not sure what the program is called, we were only approached personally once and 2 or 3 times via envelopes in our room. The small sitting area that was outside off the main lobby had been enclosed and is now for the... More 

Helpful?
4 Thank chalbe
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for allowing us to be part of your vacation for the fourth time. We are very gratified by your kind words about the variety and culinary delights you were able to participate in during your stay and we were very pleased reading that you also were part of our Chef on Tour dinner. We are glad... More 

Walnut Creek, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW via mobile

This hotel gets five stars in every dept. The staff, the grounds, the food, everything is amazing. We didn't want our vacation to end. We've stayed several times at the Iberostar Paraíso Lindo and loved it, but the Grand tops it. The staff makes the guests feel so special. Our butler Johana, the photographer Valerie, the yoga instructor Claudia. Julio... More 

Helpful?
4 Thank Estella E
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to our IBEROSTAR hotels. We are flattered by your words about our food, shows, grounds and above all our staff. We are pleased to read that in every way we have been able to captivate you and hope to have the opportunity to welcome you again in any of our IBEROSTAR hotels. Best... More 

London, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

I appreciated any kind of comparison on this board and having stayed the Grands In Mexico, Jamaica and now Punta Cana in the last 3 out of 4 years I thought I would break it down as easy as possible. First of all, The service, atmosphere, staff, rooms, and food were all 5 star. I can understand that things sometimes... More 

Helpful?
8 Thank h0dge1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to IBEROSTAR Grand. We are glad to read that you already had the opportunity to visit three Grands! We are glad that your stay at Grand Paraiso Mexico has been to your total satisfaction and we have been able to meet your expectations through our facilities and service. We hope to have the... More 

Philadelphia, Pennsylvania
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 week ago

For reference, we have been to the following resorts in Cancun: Dreams Cancun (kids), Live Aqua (hotel zone), The Royal (hotel zone - now a Hyatt, I think), Secrets Playa Mujeres, Secrets Silversands. We are professionals in our ealy 40s. You will have a great time at any of these resorts, but the Iberostar is our favorite and probably the... More 

Helpful?
5 Thank krdkrd
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We want to thank you for the time you have taken to write your detailed review about your stay with us at IBEROSTAR Grand Hotel Paraiso. For us your opinion is very important since you have had the opportunity to compare us with other hotels in the region and we are pleased to know that we met your... More 

Chicago, Illinois
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 week ago

This was our fifth stay at The Grand and, as always, we were impressed with the wonderful staff, food, room, and the "Grand" experience. There are so many familiar faces here that we remember and that remember us! Impressive! We always feel genuinely welcome and are greeted with warm, friendly smiles and words. There are concierge to help with restaurant... More 

Helpful?
5 Thank rlk63055
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we want to thank you for your loyalty to IBEROSTAR Grand Hotel Paraiso. For us it has been an honor to have welcomed you for the fifth time. We are glad to read your review where we were able to meet your expectations once again and that the work of our staff as Johanna Alfredo,... More 

Houston, Texas
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

The property is absolutely beautiful. But what makes this resort so special is the people that are employed there. Many thanks to our butler, Victor who was just a delight. Jesus our waiter at the Surf and Turf and Victor our waiter at La Brisas Mexican. Both of these guys made dinner so enjoyable. Don't hesitate to book! I am... More 

Helpful?
Thank Donna M
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of our management and staff working for IBEROSTAR Grand Hotel Paraiso we would like to thank you for choosing us as your vacation destination and for taking the time to write a review telling us your experience. Thank you for highlighting the people who positively marked your stay as Victor, your butler, and Jesus and Victor... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,836 - RM4,579 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
812 questions
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Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean front, for sure”
 of 5 bubbles JANHECK, 29 Nov 2016 | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 28 Nov 2016 | Read review
“Upgrade to the Oceanfront”
 of 5 bubbles dxander, 21 Nov 2016 | Read review
“Try for either the ocean view or if the ocean is not your destination try to get a view of the tranquility pool.”
 of 5 bubbles symple0ne, 20 Nov 2016 | Read review
“Ocean view is the best, but all rooms are the same.”
 of 5 bubbles Bunky12, 20 Nov 2016 | Read review
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