We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Paraiso

Save
Share
Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Travelocity
Orbitz.com
Trip.com
US$457
US$297
View deal
Free cancellation until 29/10/21
Expedia.comUS$383
Hotels.comUS$383
Booking.comUS$457
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (12133)
360
Panoramas (4)
Pool & Beach (2196)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 11 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
Read more
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish, German
8540Reviews1760Q+A100Room tips
Traveller rating
  • 7,197
  • 925
  • 277
  • 86
  • 56
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Andrew L wrote a review Today
New York City, New York3 contributions
It was a great stay here. Thank you for the entertainment team and Aaron for keeping us entertained the entire time we were here. Wonderful staff, great food, and great beach! Buffet changed food everyday and we never got bored of anything!
Read more
Date of stay: July 2021Trip type: Travelled with family
Helpful
Share
Rachad B wrote a review Yesterday
1 contribution
This hotel was amazing, the staff is friendly and full of energy. Best hotel in Mexico!!! For entertainment find Aaron, Charlie Yodan Sailin, Claudia. I want to thank the hotel for the hospitality and amazing service.
Read more
Date of stay: July 2021Trip type: Travelled with family
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded today
Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Grand Paraiso. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Grand Paraiso
Read more
tommy C wrote a review Yesterday
1 contribution
My wife and I have been to this Iberostar about 9 times always great. We are going back August 20, 2021. Everything was great. Always great. So I just want to list the names of some the people at the Grand that I took the time to write down. Asael, Victor, Eusebio, Jimenez, Daniel, Rolland the Sommelier, Margarito, Alfonso, Josue, Mar, Maya, Dalia, Emilio, Andy at the photoshop, Christian, Tonya in the office, Angel, Javier at breakfast, but most of all… Anna. Anna found my iPhone on the beach after the beach entertainment while cleaning up and turned it in. Thank you so much. A few years back I left my expensive sunglasses at dinner, the next day I asked our Butler if there was a lost and found, and again, it was turned in. We look forward to going back in about a month. Tom and Liz Cuomo
Read more
Date of stay: April 2021Trip type: Travelled as a couple
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded today
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Paraiso
Read more
Passport781888 wrote a review 24 Jul
1 contribution
This is hands down the best all inclusive resort that I have ever been to. My wife and I were hesitant at first since the campus shares a space with a family resort but to our elation, the Grand Paraiso is completely adults only. Not only were children not present but the service level was above our expectation. The StarFriends, specifically StarFriendCarlos, were incredible entertainers and kept us engaged the whole week in activities that did not disappoint. The Rhapsody bar has one of the best bartenders, Luielly, that I have encountered in any all inclusive. I will be repeating this all inclusive for years to come.
Read more
Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: You will not regret this place if you are looking for an Adults Only Experience!
See more room tips
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded today
Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Paraiso and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you. Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel. Best Regards, Quality Manager Iberostar Grand Paraiso
Read more
karekz wrote a review 24 Jul
Philadelphia, Pennsylvania10 contributions18 helpful votes
Iberostar Grand Paraiso was the experience of a lifetime! The pool is the biggest I’ve ever been in and the drinks were top shelf! Every night we went to Rhapsody (which was also the most air conditioned!) and played games with other guests like trivia, bingo & karaoke. The entertainer Carlos, star friend, was funny, inviting and very good at getting the crown involved. Luilly the bartender in rhapsody also made the best gin & tonics !
Read more
Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded today
Dear guest, Firstly we want to thank you for choosing Iberostar Grand Paraiso for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests. Once more, we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
Read more
Previous
123456
PRICE RANGE
US$316 - US$668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil Joyà (1.5 km), Jungala Aqua Experience (1.7 km), and Pasion De Cacao (0.5 km).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.