We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,456 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Iberostar Grand Hotel Paraiso
See the most recent reviews
Showing 4,265: English reviews
Toronto, Ontario
Reviewed 26 March 2014

We enjoyed the clean beach, very friendly staff, and the quietness of the resort. While the ala carte food was good, we actually enjoyed the buffet more. The staff were always anticipating our needs. This was the best all inclusive by far, and we would definitely return.

Review collected in partnership with Iberostar
 Report
Helpful?
2Thank dbroten
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking the time to write about your experience at IBEROSTAR Grand Paraiso. We are pleased to read your compliments about the beach and also about the friendliness of our staff who always anticipated to help you. It is great to hear that you enjoyed the quietness of the resort that much. Moreover we are very...

Ontario's Near North, Canada
Reviewed 26 March 2014

We went here in Nov. For 1 week and OMG amazing. We have travelled to Mexico many times, and this by far WAS THE BEST. Thank you Iberostar Grande for providing us with a phenomenal holiday. Everything and I mean EVERYTHING was número uno! I guess the only thing that I didn't like was the fact that u had to...

 Report
Helpful?
3Thank sally_travel57
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you so much for your favorable comments following your last stay at our IBEROSTAR Grand Paraiso, we are sincerely grateful for your visit and thrilled to read that you thoroughly enjoyed your time with us. Regarding your comment about dinner reservations, our main goal is to offer our guests a unique and special experience at our “a...

Washington DC, District of Columbia
Reviewed 25 March 2014

The hotel is very nice, about as good as you want it go. It is right up here with Ritz and W hotels probably with better food. The hotel locations is very typical IBEROSTAR style, with all of their hotel in one major areas. However, as all of the IBEROSTAR in Caribbean, however, as most IBEROSTAR hotel, they do make...

 Report
Helpful?
2Thank chocho55
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for your visit and also for posting your review here on Trip Advisor. We are glad to read that you had a nice experience. It is great to know that you enjoyed our facilities including our pools and some of our restaurants. Regarding your comments on our gastronomy, this...

Reviewed 24 March 2014 via mobile

Let me start by saying this is a 5 star adults only resort. If you've read many of the reviews, then you know that 95 % of the feedback is superb, and I agree. Food great, top shelf liquor great, atmosphere great, staff great....etc,etc. Minor complaints that are only mentioned due to paying 5 star money. 1. Some areas of...

 Report
Helpful?
8Thank mattslatz
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to share your opinion on your recent stay at our hotel. We are glad to read that you found our hotel to be superb and that you were able to you enjoy our food and beverage quality as well as our friendly personalized service. In...

P.A Saskatchewan
Reviewed 24 March 2014

Well we started out at the Iberostar Paraiso Del Mar not realizing that it was spring break in the USA. VERY busy. We inquired about an upgrade to a less busy resort (thinking the Lindo or Maya) but the lady at the desk "Karina" suggested and highly recommended the Grand even though it was out of our price range. We...

 Report
Helpful?
8Thank familym0m
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your kind review of our hotel, we are so glad you took the upgrade! We were heartened to hear that you enjoyed your recent visit. Our main goal is to exceed our guests’ expectations, and read that your experience with us was so pleasant, really makes us feel proud of our service, we sincerely appreciate...

Windsor
Reviewed 23 March 2014

We had the pleasure of spending our winter holiday at the Iberostar Grand, in the Mayan Riviera. The hotel, service, and the food were outstanding! Everyone of the staff were friendly and it was clear that they have been trained to have the skills necessary to ensure that guests have a wonderful experience; we certainly did. We at mostly at...

 Report
Helpful?
5Thank TheSteves
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your vacation at IBEROSTAR Grand Paraiso. We are pleased to hear that you had a wonderful stay. Also we would like to thank you for all your wonderful comments regarding the hotel´s friendly service, our delicious food and drinks, the specialty restaurant Surf & Turf...

Monmouth Beach, New Jersey
Reviewed 22 March 2014

Overall a very pleasant week. This was our second Iberostar Grand, the first being Iberostar Grand Rose Hall Montego Bay Jamaica. Great if you want adults only. We found the oceanfront room perfect. The food was uniformly excellent, either the buffets or specialty restaurants. The staff were very friendly and engaging. If you find waiters at the buffets you particularly...

 Report
Helpful?
6Thank Mrfubar0
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, On behalf of all the hotel staff, and particularly the Manager, we would like to thank you for choosing IBEROSTAR Grand Paraiso and for sharing your experience with us and with the on-line community. We are very glad to hear that you enjoyed your stay with us. We are pleased to read you appreciated our location, our food,...

Tulsa
Reviewed 22 March 2014

The hotel & beach were perfect for our Spring Break getaway. The grounds are magnificent, very well taken care of, with only the highest expectations for the appearance. The staff were amazingly friendly/helpful, always first to say "hola." Spoke and had lunch with several during the stay and they were just great people who enjoyed making our time most enjoyable....

 Report
Helpful?
7Thank Snoble1064
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for taking the time to write about your experience in IBEROSTAR Grand Paraiso. It is great to hear that you already want to return to our hotel, where you had you a great Spring Break getaway. We are very pleased with your compliments about the magnificent grounds, our amazing and friendly staff...

Ravenna, Ohio
Reviewed 22 March 2014

Everything about our stay was absolutely fantastic. The Grand Paraiso was the epitome of luxury and relaxation. The beauty and grandeur of the buildings and grounds was stunning. The dining options enabled us to enjoy a variety of delicious food served by a caring and pleasing staff. Access to a spacious beach and three different pools, on the property, made...

Review collected in partnership with Iberostar
 Report
Helpful?
5Thank triolap
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, It is an honor for us that you have decided to visit our hotel for such a special occasion. We would like to thank you for the time you took to specify the highlights of your trip: the beauty and grandeur of our buildings, the stunning grounds, our delicious food variety and the wonderful spacious beach. Furthermore we...

Winnipeg, Manitoba, Canada
Reviewed 21 March 2014

This was my second time at this resort - I was worrying about it seeming not as good as last year, because last year's vacation there was superb and my expectations were very high. However, they completely exceeded last year's experience. The room was the same, but everything about it was perfect from the start (except for a bathroom door...

 Report
Helpful?
6Thank polaraone
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for your delightful review, we really appreciate your loyalty to our hotel. It is a pleasure to know that you have had a great time every time you have visited us. Our main goal is to exceed our guests’ expectations, and to read that your experience with us continuous to get better is certainly...

8,168 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7726)
Viewed
Pool/Beach Area (1396)
Viewed
Hotel & Grounds (1892)
Viewed
Dining (881)
Viewed
View from Room (269)
Viewed
Room/Suite (738)
Viewed
Bathroom (142)
Viewed
Business Centre/Function Rooms (23)
Viewed
Family/Play Areas (28)
Viewed
1:31
Videos (31)
Viewed
Other (2326)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Priority Location Suite (39)
Viewed
Dining (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
11.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,677 reviews
2.2 km away
Secrets Maroma Beach Riviera Cancun
2.1 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
10,990 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,554 reviews
0.4 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 11 in Playa Paraiso
5,605 reviews
16.8 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
7,598 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,881 - RM4,092 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Travelocity and Jetsetter so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
841 questions
Ask a question

See all questions (841)

Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room over quiet pool great”
 of 5 bubbles susanmessina, 19 Jan 2017 | Read review
“Garden view but it wasn't bad”
 of 5 bubbles brendonv114, 18 Jan 2017 | Read review
“Ask for an upgrade at no extra cost at check in”
 of 5 bubbles maelson, 18 Jan 2017 | Read review
“Pick an ocean front room or a third floor room facing the tranquility pool.”
 of 5 bubbles cappucin0, 17 Jan 2017 | Read review
“Building 71 & 72 are on the beach”
 of 5 bubbles SS82984, 17 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay