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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,354 Reviews from our TripAdvisor Community

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Showing 4,185: English reviews
Ohio
Reviewed 17 February 2014

We just came back from the Grand yesterday. We had beautiful weather, and beautiful people taking care of our every need. I will say everywhere we went on the hotel grounds, all the people involved in our care were always happy to help in anyway and always saying how they liked working for the Iberostar Grand. And yes when workers...

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Helpful?
5Thank lrtieman
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say that it was a great honor to have served you. We pride ourselves on being conveniently located, offering a wide array of food and beverage, and the very best in personalized service. Your special mention of the...

Cumming, Georgia, United States
Reviewed 16 February 2014

This resort was so quiet, offered top quality service, and some of the best food I've had at any hotel much less an all inclusive resort. The golf course onsite is fantastic and the beach along with several pools are peaceful. You will not regret booking a trip to this Iberostar!

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Helpful?
3Thank John C
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for choosing Iberostar Grand Paraiso, we highly appreciate the time you took to write your opinion, your wonderful words capture very well the experience we wish to offer our guest. We are glad to read that you enjoyed our facilities and services including our cuisine. The gastronomy is one...

Manchester, United Kingdom
Reviewed 14 February 2014

Excellent hotel, lovely resort, flight good a brilliant holiday, will return again for the 3rd time ! friendly staff can't do enough for you, prices are good depending on where you get your exchange rate.

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Helpful?
8Thank jane J
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for taking the time to share your experience with other travelers. Also thank you for mentioning the friendliness of our staff, they will be happy to read that they were part of your excellent stay. Last but not least it is good to hear that you are considering our hotel for your...

Pickering, Ontario
Reviewed 13 February 2014

Stayed at the Iberostar Grand Paraiso with my wife on our honeymoon. We can't say anything bad about the stay. Everything was excellent. The service and the food was top notch. The beach was amazing. We will definitely be back.

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Helpful?
7Thank StephenRB135
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all Iberostar Grand Paraiso team we would like to thank you for giving us the opportunity to celebrate with you such an special moment as your honey moon. Congratulations again! We are thrilled to know that you went home with great memories, we always try to give our guests an unforgettable experience, and read that...

Burlington, Canada
Reviewed 13 February 2014

Having visited this resort three times, I really knew what to expect regarding beach -drinks -pool -golf -buffets and their fine dining experience. At the Iberostar Grand these were all very good as you would expect. With this article I want to point out my experience of what really makes the Iberostar Grand Playa a top competitor for customer oriented...

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Helpful?
6Thank larry m
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of our management and all the hotel staff, we would like to thank you for your review. We are grateful you took the time to specify the highlight of our hotel from your point of view, specially about our pool show. It is a pleasure to know that our Star Friends team exceeded your expectations. The...

Ontario
Reviewed 13 February 2014

We just returned from our fourth stay at the Grand and Grand it remains!. We reserved an oceanfront room in Bldg 71; we never tired of the view; the beach area in front of Bldg 71 is quiet and the bar service is excellent. In the main, we ate at the buffets finding the food fresh and varied; the International...

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9Thank Ontariocanadians
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: On behalf of Iberostar Grand Paraiso team we want to thank you for sharing this nice comment about your experience at our hotel. All of our staff have been informed about your outstanding feedback and we are very grateful. Your words motivated us to keep on working with enthusiasm. It is good to know that you had a...

Stettler, Canada
Reviewed 11 February 2014

This was our first stay at the Iberostar Grand Hotel Paraiso and it far exceeded our expectations. It was by far the best resort we have ever stayed at. Exceptional service, beautiful immaculate accommodation, high food quality and friendliness of staff was over the top! We would highly recommend this resort. Nightly entertainment was the best we have experienced at...

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Helpful?
5Thank Les-Stulberg
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for the time you spent to share your impressions about your stay at Iberostar Grand Paraiso. We are delighted to read that you felt pampered and that we exceeded your expectations. It is always rewarding to know that our guests have enjoyed their vacations among us. Moreover, we are glad to know that you...

Columbia, South Carolina
Reviewed 10 February 2014

Let me start by saying that this is the only All-Inclusive that I've been to, so I dont really have any other frame of reference. I can also say that I would probably give this three stars, but I just dont think I'm an All-Inlcusive fan, so it would probably be a little unfair. We had a great time and...

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Helpful?
5Thank RAZBW
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to post your comments. It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip: pools, rooms, golf and especially our friendly and efficient staff; it is always motivating for the staff to receive...

Atlanta, Georgia
Reviewed 10 February 2014

Lets start this review by first listing the good, then the bad. The good...The property itself was beautiful, clean and well kept. The facilities are luxurious, our room overlooking the ocean was large and comfortable. The grounds are large and it is quite a walk from the beachfront to the reception area, which also includes the only bar that is...

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11Thank Jerryd35
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Trip Advisor. We value all guests’ feedback as an opportunity to continue to improve our services and products for our guests. We are very happy that overall you have enjoyed the views, the golf course, and our friendly staff. On the other hand we were of course...

Denver
Reviewed 10 February 2014

This was our 3rd trip to Playa, the prior visits we stayed at the The Royal in Playa, which is rated as one of the best hotels in Playa. Using that as a baseline the Iberostar is very similar and has some features that surpass the Royal. Now to the review: 1. Food- The buffets are hands down the best...

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Helpful?
13Thank jkv018
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say it was a great honor to have served you. We appreciate your kind words as it pertained to our clean rooms, food, beverages, great service, pools and Beach. Regarding the sun chairs, we have been taking note...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: RM1,843 - RM4,419 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the Spa side are more secluded. We like to sit out on the veranda in the morning before going to breakfast.”
 of 5 bubbles bdnelson777, 6 Dec 2016 | Read review
“Rooms on the upper floor facing the ocean are the best! Also, call for a golf cart to take you places if you don't feel like walking!”
 of 5 bubbles Cosmomo123, 4 Dec 2016 | Read review
“Ocean front suites come at a premium price..but well worth it.”
 of 5 bubbles heathermU2845VX, 3 Dec 2016 | Read review
“ocean front, for sure”
 of 5 bubbles JANHECK, 29 Nov 2016 | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 28 Nov 2016 | Read review
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