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Crowne Plaza Milan - Malpensa Airport

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Crowne Plaza Milan - Malpensa Airport
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707 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Milan - Malpensa Airport
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Showing 409: English reviews
Reviewed 4 February 2017

I had an oral cofirmation from Jessica Ferrari of the Front Desk that my rate was inclusive of a complimentary breakfast. I had sent an email to get the same confirmed over the email. However, even after several telephonic follow-ups, Jessica did not reply to my email. Therefore, i went ahead and booked the rooms online to avoid any increase...

Thank JineshGosar
IHGService, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Hi JineshGosar, Thank you for being an IHG Rewards Club member and for bringing this to our attention. I am sorry to read about the issues you had with your current reservation and for the disappointments you had with the customer service delivered. I regret the inconvenience this may have caused. I would like to follow-up on this, thus, I...

Genoa, Italy
Reviewed 25 January 2017

Close enough to the terminals (but you'd better rely on the hotel shuttle, since local transport is horrendously expensive). Rooms are nice, quiet and well equipped. Nice breakfast and dinner, if you have time.

Thank mgialdini
Perth, Australia
Reviewed 22 January 2017

The first room offered stank of cigarettes. The website showed free breakfast. It's not free, it's 15 Euro per person. For that we were expecting a first class meal. It wasn't, not even close. The toaster was set to the fastest speed, so to get a piece of bread cooked required 3 trips though this thing. And no, I couldn't...

Thank Chris A
Laura M, meeting@crowneplazamalpensa.com at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Chris A, thank you for taking time to share this review. We extremely regret to learn about your experience, which has affected your opinion and impressions on our hotel. We've passed your comments to our F&B manager and our Housekeepin Manager, they will look at the restaurant food quality and on the interior room control. Regarding the breakfast charge...

Dubai, United Arab Emirates
Reviewed 17 January 2017 via mobile

I arrived to check in...there were no reply on my "good evening" accept iron faces. After our check out we decided to have a breakfast so we place our languages and handbags next to the table. We just left the table to get some coffee and food and when we return I realise that my Chanel bag is missing. I...

Thank DanaraImangali
Laura M, meeting coordinator at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear DanaraImangali, thank you for your recent stay at our hotel. Regarding the theft suffered in our breakfast room, we sincerly apologize for the demage and for the discomfort affected. After investigated with the reception staff, it's seems that first action taken from us has been call promptly the local police. We've principally talked with your accompanying who was there...

Monaco-Ville, Monaco
Reviewed 16 January 2017 via mobile

We stayed for 1 night before flying. Easy to find. Good service at reception, recommended good restaurant for us. Free internet and parking. Room is not big but comfortable enough to stay for a night. Not good sound isolation. Clean. Breakfast is basic.

Thank Happy H
Boston, Massachusetts
Reviewed 29 December 2016

With a AAA trip we stayed here the last night with a final farewell dinner. The waitresses were obviously unhappy about our big party. The rooms were great, so was the breakfast. The meal I h as d was suppose to be a regional meal....would not order the vegs and cheese dish. A member of our group had a special...

Thank chrissg44
Laura M, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear chrissg44, thank you very much for your review. We are glad you appreciated our rooms and breakfast. We apologize for any discomfort suffered during dinner service, be reassure we will investigate the matter and take action to improve our service wherever possible. We really hope to see you again at the Crowne Plaza Milan Malpensa Airport. Kind regards.

Reviewed 24 December 2016 via mobile

we're stranded here in milano because we missed our flight and alitalia gave this accommodation at hotel crowne plaza .. when we arrived here they are very accommodating specially ms.jessica and ms.laura from the reception .. they give us a good room and good service i highly recommend this hotel so if ever you'll be stranded here in milan,need hotel...

Thank Lolo J
Pattersonville, New York
Reviewed 22 December 2016

Rate sounds great but airport pickup and drop off is additional cost. The hotel is in a rather seedy area. Our room was dark and smelled heavily of disinfectant. There was a so-so restaurant and bar with outside seating. Next time I would spend the extra money and stay at the airport hotel.

Thank ceeclay
Laura M, meeting coordinator at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear ceeclay, Thank you for your feedback about your stay at the Crowne Plaza Milan Malpensa Airport. Our hotel is located in an airport area and shuttle bus rates are written on our websites. We are sorry to read your negative report about your room and I wonder if did you contact the front office staff so they could help...

Asharoken, New York, United States
Reviewed 21 November 2016

We chose this hotel because of its proximity to the airport and its quality based on what we reviewed on line. We were not disappointed. The rooms are very comfortable and the staff welcoming and service was wonderful. We were only there for a 1/2 day and evening so we did not try to visit any sites. I'm not sure...

Thank John E
Reviewed 16 November 2016

The hotel had comfortable rooms with a friendly and helpful staff. The rooms were in good condition and internet wifi speed was okay. The hotel restaurant needs some improvement but the staff is great. There is not much around the hotel so this is just if you are coming in late into Malpensa airport.

Thank Steve P

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza Milan-Malpensa Airport, an upscale 4 star superior hotel located just 2 minutes away from Milan Malpensa International Airport. Take advantage of our complimentary shuttle running to/from Terminal 1 on a scheduled basis and Terminal 2 on request. Alternatively, the airport offers a 24hr free shuttle service between the two Terminals with a bus stop just 500m from the hotel. Choose one of our contemporary and elegant rooms and stay connected with your family and colleagues using Wireless and Wired internet connection. If you need to work while dining either in our bar or restaurant, Wi-Fi connection will be on us! Treat yourself to a mouth watering Italian meal in our restaurant La Brughiera , recently awarded the Food & Beverage Excellence prize for 2008. The bar I Celti with its variety of snacks, healthy options and international drinks, represents the perfect place to do business or to enjoy moments of relax. After a tiring working day or before a long flight why not to unwind or exercise in our complimentary Health & Fitness Centre featuring cardio-fitness circuit, sauna and Turkish bath. Whether looking for a breakout room for interviews or a location for your next annual conference Crowne Plaza Milan-Malpensa Airport hotel boasts a modern conference centre equipped with the latest technology. Enjoy your stay with us! ... more   less 

Additional Information about Crowne Plaza Milan - Malpensa Airport

Address: Case Nuove Via Arturo Ferrarin 7, 21019 Somma Lombardo, Italy
Region: Italy > Lombardy > Province of Varese > Somma Lombardo
Price Range: RM256 - RM345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Milan - Malpensa Airport 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Crowne Plaza Milan - Malpensa Airport Hotel Somma Lombardo
Crowne Plaza Somma Lombardo
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Milan - Malpensa Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best room in this hotel is one viewed from another hotel.”
200ChrisA, 21 Jan 2017 | Read review
“Refuse to be checked in here by an airline who have cancelled your flight.”
Cadmium23, 17 Sep 2016 | Read review
“Views are industrial both sides so not important to specify particular side or floor.”
ahpratt, 31 Aug 2016 | Read review
“Not sure about the rooms we were on the 1st floor facing the back of the hotel and it was extremely quiet.”
Churchy43, 4 Jun 2016 | Read review
“Get the front, away from the building site at the back.”
si258, 24 Mar 2016 | Read review
5 of 5