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Aston Sunset Beach Resort

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Aston Sunset Beach Resort
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1,358 Reviews from our TripAdvisor Community

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Showing 1,042: English reviews
Reviewed 3 weeks ago

The staff at the Aston Sunset Beach Resort are very pleasant and helpful. We even extended our stay an extra night. The hotel pool and swim up bar are both very nice. Our private pool villa was excellent too.

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Helpful?
Thank Mark S
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Mark, Thank you for staying with us at Aston Sunset Beach Resort, we are happy to know that you experienced very enjoyable holiday in our resort. Since our goal is guest satisfaction, the entire staff were glad to have your message that our services met your needs. See you again in Gili Trawangan with better experience of holidays. Sincerely,...

Vancouver
Reviewed 3 weeks ago

THE best staff and customer service offered. That said, if you are reviewing the photos of the hotel, they are either entirely out of date and/or have been staged by someone who is exceptional at their job. The hotel does not look AT ALL like this when you arrive. If you aren't fussed about your accommodations, you will be happy...

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Helpful?
Thank SRKinthe604
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Korotash, Thank you for taking your time to providing an important review on our resort, in particular the advertising issue. We are going to update our web pictures to be closer to the actual with better photography technique to avoid any editing that may cause misleading information to our future customers. However, we also keep improving our quality on...

Reviewed 3 weeks ago via mobile

We chose this hotel for its beautiful pictures on the internet and the good reviews. Unfortunately, the reality of the place was far below our expectations. The rooms are ok, but the "Superior" ones on the ground floor are dark, definitely not as nice as they appear on the web. Those on the first floor are a little better. When...

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Helpful?
Thank Matej P
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Matej, Thank you for bringing the quality issues to our attention, this will be very helpful for us to have immediate action for improvement and providing better quality to meet guest's expectation. I apologize for not able to inform you regarding the beach situation, by last minute, we had tried to inform all future bookers who would arrive during...

Kaunas, Lithuania
Reviewed 4 weeks ago

we have vacation with group of friends. Nice hotel in a midle jungle. Very good pool and rest area.Dinner in the hotel restaurant did not like. No separate order of vegetables and too much fried and dried dish (fish).

Review collected in partnership with this hotel
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Helpful?
Thank Kristina P
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Kristina, Thank you for bringing to our attention the issue on our restaurant service and products, we had shared your helpful feedback to our Executive Chef and the restaurant leader to have better improvement at soonest for us to maintain and providing services and products to meeting the guest's needs. However, we are glad to know that you enjoyed...

Reviewed 4 weeks ago via mobile

We stayed at this hotel for 7 nights and had the absolute best stay ever!! All of the staff was absolutely friendly and warm; they really made a difference to our stay! We had one of the Villas as well as one of the Club rooms and both were great! Very generously spaced indoor bathrooms and while the private pool...

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Helpful?
1Thank Katja S
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Katja, We are very happy to have your very positive feedback regarding our resort that this made our staff being more motivated to keep their quality of works when the review was shared with them since they understand that their jobs met your needs during your holiday in our resort, that is our goal, guest's satisfaction. We wish to...

Beernem, Belgium
Reviewed 4 weeks ago

Had dinner twice in this restaurant on the beach. Nice staff and good food on the limited card. The only negative thing is that it takes much to long to get your ordered white wine that comes not cold at all... Another small detail: I got my meal first and it took 10 more minutes till the other group members...

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Helpful?
Thank RudolfMarcellina
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Rudolf & marcellina, Thank you for bringing to our attention of our restaurant service's quality, immediately we re-arrange our training program and brief the staff to have better coordination on the operations. Your feedback is the best way for us to understand our quality level and to know how and what to be improved. We wish to have another...

Brighton, England.
Reviewed 4 weeks ago

All you can ask for in a hotel service. All the staff very helpful and accommodating. Location is perfect, away from all the hustle and bustle. Enjoy the sunset on the beach. Bike service to also very good!

Review collected in partnership with this hotel
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Helpful?
1Thank Nic B
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Nic, Thank you for your positive review, we are glad to know that you had enjoyed your stay with us in Aston Sunset Beach Resort. We shared your feedback with the entire staff of the hotel and we look forward to welcoming you again in the near future. Sincerely, Emanuel Prasodjo General Manager

Hasselt, Belgium
Reviewed 5 weeks ago

Commodities are ok Romm are big Bed is incredible ( best one) Breakfast and food cold be better but standard is really ok REsturant is not exceptional (regular on gilli) Staff is really friendly and desserved

Review collected in partnership with this hotel
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Helpful?
Thank c0buta
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Guest, Glad to find you enjoyed your stay in Aston Sunset Beach Resort, thank you for dropping a note of positive review on our resort. Certainly, we keep improving our quality of services and products in particular on the food, beverage and breakfast as well to meet the guest's expectation. Your feedback is very helpful for us to improve...

Brisbane, Australia
Reviewed 5 weeks ago via mobile

Aston is just beautiful - the pool is HUGE with a bar at the end and the rooms are very nice. The bathrooms especially are very modern. The bed is so comfy and the sheets are so nice to sleep in. TV reception here is also good, and also very good wifi. The breakfast buffet is probably one of the...

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Helpful?
Thank sophiebee93
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Sophie, Thank you for sharing your great experience during stay with us, we are happy to know that you had enjoyed your holiday in our resort, on behalf of the entire staff, we thank you for choosing our resort for your holiday and we wish to welcoming you again in our resort in the near future. Sincerely, Emanuel Prasodjo...

Kuala Lumpur, Malaysia
Reviewed 21 February 2017

Customer service excellent. Room condition is very good. Only wifi have to be improved in future. The hotel is very near to the very famous ombak sunset swing. 5 minutes walking distance. There is also swing infront of the hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Ikmalzainal
AstonGiliTrawangan, General Manager at Aston Sunset Beach Resort, responded to this review

Dear Mr. Zainal, Thank you for selecting our resort for your memorable holiday in Gili Trawangan, your helpful feedback is very important to us. In regard to the quality of internet connection, we are immediately checking and fixing it and will be done soon by the internet company, the connection was getting weak due to the direction of both side...

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Aston Club Room (18)
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Aston Sunset Beach Resort - Gili Trawangan is a retreat for leisure travelers with a taste for style and substance offering comfort, intuitive service, and relaxation interweaved with respect and admiration for local traditions. With it's unmatched facilities and excellent services, this resort is perfect for a short break or an extended family vacation. ... more   less 

Additional Information about Aston Sunset Beach Resort

Address: Gili Indah-Pamenang, West Nusa Tenggara 83355, Indonesia
Region: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Price Range: RM314 - RM607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Sunset Beach Resort 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Aston Sunset Beach Resort Gili Trawangan, Gili Islands
Hotel Style:
#1 Top resorts Hotel in Gili Trawangan
#2 Luxury Hotel in Gili Trawangan
#3 Spa Hotel in Gili Trawangan
#6 On the Beach Hotel in Gili Trawangan
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Questions & Answers

Here's what travellers have asked, with answers from Aston Sunset Beach Resort staff and other travellers.
14 questions
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Questions? Get answers from Aston Sunset Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor is beast with kids”
 of 5 bubbles deank25, 22 Mar 2017 | Read review
“Pool villas are a good size and very comfortable”
 of 5 bubbles marksX1200ZD, 7 Mar 2017 | Read review
“Choose room on second floor where you can see the pool view”
 of 5 bubbles MynameisLEE, 20 Feb 2017 | Read review
“Expensive but not worth it - go to OMBAK”
 of 5 bubbles looovely, 2 Feb 2017 | Read review
“villas are private and away from the main pool noise”
 of 5 bubbles 302niamhh, 28 Dec 2016 | Read review
5 of 5