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Hard Rock Hotel Macau

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#17 of 92 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hard Rock Hotel Macau
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888 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Klamath Falls, Oregon
Reviewed 6 days ago NEW

This is one hotel that gives a lasting impression. It is a normal Hard Rock Franchise Hotel with good and clean rooms, but its edge is its staff. I travel often and I have never come across a hotel that has staff ranging from all levels who are so helpful and courteous.They really do go an extra mile to make...

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Helpful?
Thank happykl
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Happykl, Thank you very much for taking time to share your Rockin' experience as well as compliments with us! We are so thrilled to hear that we gave you a lasting impression and you are very satisfied with the service that provided by our "helpful and courteous" team members! We will definitely share your Rockin' comment to our team...

Reviewed 6 days ago NEW

The service in the Hotel was good but the speed was terrible. The people were very friendly, however we were unable to get into our room until about 4:15 (when check-in is advertised as 3pm). The room itself was nice, with a great view, though it did not quite do the photos on the website justice. Wi-Fi, while free, was...

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Helpful?
Thank Thomas D
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear Thomas D, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to...

Reviewed 1 week ago

We were given a room on 22nd Floor. Mine was a deluxe triple room. The room was big, spacious, very new and well maintained.. plus it had a great view of the Venetian opposite. The beds were very comfortable I had such a good sleep every night. Normally I cannot sleep in overseas hotel beds at all. The staff are...

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Helpful?
Thank Lisa A
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Lisa A, Thank you very much for taking time to share your "Excellent" experience as well as compliment with us! We are so glad to hear that you had a good sleep during your stay with us and you are satisfied with our room condition, bedding as well as the service provided by our "very helpful and friendly" team...

Hong Kong, China
Reviewed 2 weeks ago

Service was quite good and check-in was a swift. I stayed at Hard Rock Hotel a while back when I visited Macau for a concert held at The Venetian. City of Dreams where the hotel is located is basically just walking distance opposite to The Venetian complex so it's good option/alternative if you want to avoid the crowds at there..which...

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Helpful?
Thank mintmatcha
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi mintmatcha, Thank you so much for taking time to share your experience with us! We are so glad to hear that you are satisfied with our room size & layout as well as the service provided by our team members! We would love to see you again very soon! Rock On!

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

We booked 2 rooms for 2 nights from the 28th to 30th of December. Through some problems with the ferry from HK, we arrived about 8 hours later than expected but check in was a breeze. The concierge gave a splendid recommendation for dinner and also helped with booking the ferry back to HK in 2 days time. Room was...

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Helpful?
Thank Audrey A
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Audrey A, Thank you very much for taking time to share your experience with us! We are very glad to hear that you are satisfied with our check-in process, room size, amenities as well as the service provided by our team members! We will share with our team members as it is an encouragement for them to provide better...

Mumbai (Bombay), India
Reviewed 3 weeks ago

being a HARD ROCK CAFE fan, it was essential for me to stay in Macau at the hard Rock Hotel and i wasn't disappointed. big spacious rooms with bathrooms with a tub, excellent service and great customer satisfaction. the hotel has some amazing restaurants on offer to choose from . has a kids city for children to spend time playing....

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Helpful?
Thank priya746
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi priya746, Thank you very much for taking time to share your Rockin' experience with us! It's our honor to receive such a great comment from a Hard Rock Fan like you! We are thrilled to hear that you like our spacious room, breakfast, Kids City as well as the service provided by our team members! Thank you very much...

Sweden
Reviewed 4 weeks ago

HCR hotel is fun. If you like to their concept. Music everywhere and if you don´t dine early the music is very loud in the Hard Rock Cafe. We signed on to their pick and play program and borrowed a fender stratocaster that was placed in our room. Fun to play! The room is comfortable, the bed is not to...

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Helpful?
Thank karin stockholm
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi karin stockholm, Thank you very much for taking time to share your ROCKIN' experience as well as your compliments with us. It's our great honor to receive such a wonderful and detailed feedback from you! We love to hear that you like our room, beddingm the House of Dancing Water show, free shuttle bus service as well as our...

Reviewed 5 weeks ago

couldn't ask for more if you get a free accommodation for a night in suites. bought a ticket for Water dancing show and got a "free" overnight stay at the Hard Rock Hotel. worth every penny. would come again if time permitting.... just one thing.. front desk was very slow for check in. it took us 30 min or so...

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Helpful?
Thank Nas M
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Nas M, Thank you so much for taking time to share your experience with us! We are so happy to hear that you enjoyed your stay as well as the House of Dancing Water Show with us! For the feedback about check-in process, we will share with our Front Office team to look into this and for further improvement....

Reviewed 15 December 2016

room environment clean but not happy about the constantly toilet flushing sound, couldn't sleep until 5AM. not much food choice around also not too used with the toilet separated from the main restroom nice gym though very poor reaction when the flushing sounds caused my lack of sleep, no apologizes, no compensation, no changes of room, no option provided

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Helpful?
Thank Musashi H
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear Musashi H, Thank you for taking time to share your experience with us! It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to hear that...

Reviewed 13 December 2016 via mobile

We stayed here in June 2015 with my 2 kids. Big room with 2 comfortable double beds which the most important criteria (at least for me) in selecting a hotel to stay. Super clean and beautiful hotel. They even provided the guests with free shuttle from the airport/ferry terminal to the hotel and from hotel to few tourist attractions. This...

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Helpful?
Thank KS S
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi KS S, Thank you very much for taking time to share your experience as well as compliment with us! We are very glad to hear that you enjoyed your stay with us and you are satisfied with our hotel condition as well as the free shuttle bus service! We look forward to welcome you back very soon! Rock On!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Region: China > Macau
Price Range: RM432 - RM1,197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Expedia and Travelocity so you can book your Hard Rock Hotel Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Casino Hotel in Macau
#9 Spa Hotel in Macau
#12 Family Hotel in Macau
#14 Romantic Hotel in Macau
#16 Luxury Hotel in Macau
#17 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Macau staff and other travellers.
14 questions
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Kuala Lumpur, Malaysia
Singapore, Singapore
Kuala Lumpur, Malaysia

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Questions? Get answers from Hard Rock Hotel Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hogh floor, venetian view”
 of 5 bubbles happykl, 17 Jan 2017 | Read review
“request for higher floor with view of The Venetian”
 of 5 bubbles , 11 Jan 2017 | Read review
“choose a room with view of the coat street . my room had the VENETIAN right across the road”
 of 5 bubbles priya746, 2 Jan 2017 | Read review
“High floor- better view and slightly more quiet as there is a lot of construction work in the area.”
 of 5 bubbles karin stockholm, 25 Dec 2016 | Read review
“ask for a room without toilet-flushing sound”
 of 5 bubbles , 15 Dec 2016 | Read review
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