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Grand Hyatt Macau

Ctrip.comUS$136*
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#5 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Grand Hyatt Macau
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909 Reviews from our TripAdvisor Community

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Showing 627: English reviews
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Los Angeles, California
Reviewed yesterday NEW

The City of Dreams complex, which this hotel is part of, is now a bit dated compared to the other large and newer complexes in Macau. The Grand Hyatt is the same. The rooms need updating. Service was fine, but not outstanding. One cannot compare this to the other Grand Hyatts in the world.

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Helpful?
Thank Oski85
Cebu Island, Philippines
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I arrived at the hotel past 1030PM. I was upgraded to Grand Club Tower however my first room was accross an on going construction(MGM Hotel) which you can hear the loud banging. Requested for a room transfer but they are full. Transfer was facilitated the following day. I love the Nespresso machine with lots of choice capsules(I prefer Decaf though)....

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Helpful?
2Thank kennedye_13
About Hotel's Favourite Review
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear kennedye_13 Thank you for your feedback following your recent stay with us. We are happy to hear that we have been able to turn around your room experience and have enjoyed the room’s fountain view, facilities and size. We look forward to having you again in our hotel soon. Sincerely yours Bonita Hipolito Busch Director of Sales and Marketing

Hong Kong, China
Reviewed 5 days ago NEW

Having been in many luxury hotels, Grand Hyatt was definitely among the top three. Starting from the reservation process, where Alice Liau responded to every request and already blew me away with her patience and kindness, to the warm welcoming at the reception by Renee (GR) and her colleagues - everything felt like coming home. We even got an upgrade...

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Helpful?
Thank KristinaBMB
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear KristinaBMB, Thank you for taking the time to share your recent stay with us at Grand Hyatt Macau. I am very pleased to see that you had a fantastic stay; in particular I am thrilled to read your comments about our team - ultimately making you feel like stay at home. We pride ourselves on our personalized service, so...

Shenzhen, China
Reviewed 1 week ago

I am staying at the Grand Hyatt Macau till probably next week. Currently I have to say this is an ideal hotel which is over my expectation, such as, the food, the service and the people who working at here. Especially Carrie Leung - one associate I've met at Spa, she is so attentive, sincere and polite. I never expected...

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Helpful?
Thank AD Y
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear AD Y Thank you very much for sharing your experience. We are truly inspired knowing that you are enjoying your stay, and that the service, attentiveness and sincerity of our team have made the difference. We appreciate your continued support. Sincerely yours Bonita Hipolito Busch Director of Sales and Marketing

Reviewed 1 week ago via mobile

We had a great stay, this was our first stay at Grand Hyatt in Macau. The place is very relaxing. All Staffs are very warm and friendly. Upon check in, we were pleasantly surprised with upgraded to Fountain view Grand Suite. The suite was spacious with great view of the airport and wonderful fountain, that we enjoy the dancing water...

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Helpful?
Thank chelic2017
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear chelic2017 We appreciate you taking the time to share your comments with us. We are pleased to have you stay with us on your birthday and we are delighted to hear that you enjoyed the view and services at our hotel. We look forward to another opportunity to welcome you back at Grand Hyatt Macau in the near future....

Tokyo, Japan
Reviewed 1 week ago

Our recent stay at the Grand Hyatt Macau was like a homecoming visit. We received a very warm "welcome back" from the staff, many of whom we have come to know through our frequent visits in the past. On arrival, we were immediately helped with our bags by the friendly bellmen who ushered us into the lobby for our check-in....

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank missytanval
Grand Hyatt M, General Manager at Grand Hyatt Macau, responded to this review

Dear missytanval On behalf of our team, I sincerely thank you for recognizing our colleagues for the impeccable service you have received from reservation, to check in and throughout your stay. Providing genuine care and creating a memorable experience for our guests are among our top priorities and your feedback and compliments of the team are truly motivating. Grand Hyatt...

Hong Kong, China
Reviewed 1 week ago

My mother and I stayed and celebrated my birthday at Grand Hyatt Macau yesterday, it definitely was a pleasant and memorable one! Ms. Eva Gao - the team leader of Grand Club greeted us passionately at the lobby. She took care of us considerately during our stay, room upgraded to the amazing fountain view, birthday cake arrangement at the Mezza...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank JoeyYi
Grand Hyatt M, Front Office Manager at Grand Hyatt Macau, responded to this review

Dear JoeyYi Thank you for taking the time to share your recent stay with us at Grand Hyatt Macau. I am very pleased to see that you had a fantastic stay; in particular I am thrilled that our staff were welcoming and warm - ultimately making you feel special. We pride ourselves on our personalized service, so it is always...

Hong Kong, China
Reviewed 2 weeks ago

Our family of 4 stayed in the suite and it was perfect. The room was clean, spacious with a separate living space and very comfortable and well designed furniture. Our children especially appreciated the thoughtfulness when they found children's toothbrushes, toothpaste, slippers and robes! Staff were friendly, helpful and very responsive. And the House of Dancing Water theatre is literally...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank brighteyedplatypus
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear brighteyedplatypus Thank you for sharing your feedback. We strive to anticipate our guests' needs to ensure an enjoyable stay and it gives us great joy to learn that we were able to delight you, especially the children, during your recent stay. We look forward to welcoming you back for another outstanding stay at the Grand Hyatt Macau! Sincerely yours...

Hong Kong, China
Reviewed 3 weeks ago via mobile

I had stayed in many international hotels in Macau. Had been stayed at Grand Hyatt Macau last week. Room didn't impress us as compare to Parisian and Galaxy we stayed before. But I have to say Grand Hyatt is the best in terms of customer service. From the moment we stepped in the hotel we were greeted by a female...

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Helpful?
Thank Olivia L
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear Olivia L We thank you for sharing your feedback. Customer care is amongst our highest priorities and your comments are truly encouraging for our team to do better every day. We look forward to welcoming you back and providing you the same top notch service in the near future. Sincerely yours Bonita Hipolito Busch Director of Sales and Marketing

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Was enroute to the House of Dancing Water at City of Dreams when I came across Grand Hyatt. It does not have a casino so the clientele seem quieter and more business than tourists. The lobby decor is interesting and many was snapping shots of the silver ball right in the middle.

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Helpful?
Thank savvy8200
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear savvy8200 Thank you for taking time to share your feedback regarding your experience at our hotel, we are delighted to know that you like our lobby design and it's atmosphere. We always strive to ensure all our guests will have the most enjoyable time with us from every aspects. We look forward to welcoming you back in the near...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 

Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Region: China > Macau
Price Range: RM744 - RM1,994 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Hotels.com, Travelocity, Hyatt Hotels Corporation, Priceline and TripOnline SA so you can book your Grand Hyatt Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Macau Hotel Macau
Hotel Style:
#4 Spa Hotel in Macau
#5 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Macau staff and other travellers.
3 questions
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Questions? Get answers from Grand Hyatt Macau staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view is facing the Wynn Palace fountain lake”
KristinaBMB, 20 Apr 2017 | Read review
“Avoid room facing the on going MGM construction”
kennedye_13, 25 Mar 2017 | Read review
“Pick a room overlooking the pool.”
I9911ENfionam, 19 Mar 2017 | Read review
“Best view of swimming pool or facing Wynn Palace fountain.”
kerenfung, 21 Feb 2017 | Read review
“Room with fountain view”
R2002QFvincentc, 31 Jan 2017 | Read review
5 of 5
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US$136* /night
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Prices are for 1 room, 2 adults
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