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Mandarin Oriental Macau

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Mandarin Oriental Macau
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653 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Hong Kong, China
Reviewed 7 December 2016

Charging US10 per hour is crazy nowadays while I.can get compli Wi-Fi from all other 5 star hotels. The overall staff quality is good even though the facilities introduction is a bit robot feel. :) The view of the room (my room is facing the lake) is very nice and good privacy.

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1Thank sandylZ912RJ
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear sandylZ912RJ Thank you for your recent stay at Mandarin Oriental in Macau. We are delighted to know that you enjoyed the room and view. With regards to your comment on Wi-Fi service, please allow us to share with you that Mandarin Oriental Hotel Group is offering complimentary high-speed Internet access if you create an online profile and book the...

ENGLAND
Reviewed 6 December 2016 via mobile

This is the first time I stay with the brand and I regret that I didn't do it earlier. Beautifully designed and carefully maintained. Professional staff all the way along. As a 5-star, this hotel matches its name both on the hardware (facilities,design, maintenance, view) and software (details, staff). Thank you for making our stay such a pleasure. I will...

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2Thank QQ-LITTLE
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear QQ-LITTLE Thank you for your great endorsement of Mandarin Oriental, Macau. It's rewarding to know how much you enjoyed your stay with us, and we greatly appreciate your generous recommendation. We can't wait to see you on your next visit to Macau, hopefully soon. Yours sincerely Jill Goh General Manager

Reviewed 6 December 2016 via mobile

Wonderful hotel with a great experience from start to finish. I would highlight employee Victor Wu who went out of his way to be helpful on a number of occasions - his cheerful outlook just added to an overall great stay. Many thanks

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1Thank Graham S
Hong Kong
Reviewed 5 December 2016 via mobile

Excellent service and spacious meeting facilities make this an ideal choice for conferences or corporate off-sites. Good location next to the MGM and old Macau casinos offers plenty of variety for evening entertainment as well all within walking distance.

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1Thank HongKongTravel_A_Lot
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear HongKongTravel_A_Lot Thank you for choosing Mandarin Oriental, Macau as your meeting venue. We are excited to know our service and location made your trip an ideal choice. We hope to welcome you back on many future occasions. Yours sincerely Jill Goh General Manager

Reviewed 4 December 2016

I visited Macau for a one-night stay in late November 2016 as part of the Amex Platinum FHR program. My stay was outstanding and I now have a new favourite hotel for when I visit Asia. The head concierge Francis is amazing and very attentive - my return ferry ticket to HKIA was arranged for easily and a return car...

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2Thank Michael M
Taipei, Taiwan
Reviewed 1 December 2016

Location is fair, it's not easy to get taxi available in front of the hotel. As the hotel is a not located in the Downtown. Service is good. The attitude of the staff is good and gentle. Cleaniness is excellent. The room is good especially the bathroom facilities.

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2Thank littlejoseph2016
London, United Kingdom
Reviewed 28 November 2016 via mobile

I stayed for two nights during my visit to Macau and loved the location and comfort of the hotel. The staff were very welcoming and helpful throughout my stay and I am sure I would stay here again if in the area I enjoyed afternoon tea in the bar and although the service was a little slow at times the...

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Thank 228chantelle
Hong Kong, China
Reviewed 24 November 2016

Have stayed there since it opened. Most excellent service, beautiful rooms, delicios food.attentive staff. Try the Spa, it is worth it. No Casino, a plus. Good views. Lots of cupboard space and many coathangers. Lighting complicated to understand.

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1Thank dvillax
London, United Kingdom
Reviewed 22 November 2016

Staying here for a two night break from our twelve night trip to Hong Kong, so far so great - exactly as expected from a world class 5 star hotel. Complimentary private car pick up from the ferry termnal to the hotel, staying in a deluxe lake view room on the 6th floor and all encounters with staff have been...

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Thank HappyDays32
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear HappyDays32 Thank you very much for sharing your valuable feedback with us on your recent stay. We are pleased to know that you are pleased with our service and had a relaxing two-day short break with us. We hope to welcome you back soon. Yours sincerely Jill Goh General Manager

Macau, China
Reviewed 22 November 2016

Mandarin oriental gave me the best experience for my high school graduation dinner, it provides us with the highest quality of food in a buffet canteen. The price for joining such event is very reasonable as it is cheaper when we go as a group. Nevertheless, the purpose of this place is to make such memorable times spending time around...

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3Thank kieroncsy1212
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear kieroncsy1212 It was our honor to be the venue of your graduation dinner, and we are thrilled that we had presented you the best and memorable gathering. Thank you for your kind and generous compliment. We look forward to welcoming you back on many occasions in the future. Yours sincerely Jill Goh General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Region: China > Macau
Price Range: RM870 - RM2,659 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Ctrip TA, Hotels.com, Travelocity and Booking.com so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Macau
#2 Romantic Hotel in Macau
#3 Luxury Hotel in Macau
#4 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental Macau staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean facing for sure, go and use the gym!”
 of 5 bubbles 484WilliamS, 29 Jan 2017 | Read review
“if you travel with family and want connecting rooms, ask for rooms 1110 and 1111.”
 of 5 bubbles schmidtmg, 11 Jan 2017 | Read review
“The Bay View room is comfortable and offers a great view”
 of 5 bubbles robw317, 1 Jan 2017 | Read review
“water front”
 of 5 bubbles , 8 Dec 2016 | Read review
“Ask for a high up room overlooking the Macau Tower.”
 of 5 bubbles 801ChrisJ, 7 Dec 2016 | Read review
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