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Banyan Tree Macau

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#4 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Banyan Tree Macau
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1,146 Reviews from our TripAdvisor Community

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Showing 912: English reviews
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Hong Kong
Reviewed yesterday NEW

We had two babies travel with us, excellent services and free upgrade to their 888 sq meters presidential suites was the highlight of the trip. This is the biggest presidential suites we ever stayed in. It's a wow experiences.

Review collected in partnership with Banyan Tree
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Helpful?
Thank jihuay
Reviewed 1 week ago via mobile

I stayed at banyan tree Macau on 9 apr. Really appreciate the cake and wine arranged to my wife and myself. The room is so large and well decorated. Staff are very nice and helpful here. Very good service provided here as well. I am sure I will return for another stay very soon.

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Thank 443patricky
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear 443patricky Thank you for choosing Banyan Tree Macau for your 8th marriage anniversary celebration as well as posting photos of your stay. We are pleased to read of your enjoyment of our spacious suites, which are very unique in this city, and how much our associates were able to contribute to your Banyan Tree experience. The team and I...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 2 weeks ago

My stay at Banyan was perfect. I've got everything I requested and when I complained that the fridge wasnt cold enough, they changed a new one for me! Checking in and out was totally smooth too. The best thing about that room was the pool ! Temperature was just right and warm.

Review collected in partnership with Banyan Tree
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Thank joanawee_hy
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear joanawee_hy Thank you for your 5-Star Review of your recent Banyan Tree experience in Macau. I am pleased to read of how much you enjoyed our facilities, but more importantly how our associates were able to contribute to your overall experiences. We look forward to having you as our guest again in the near future. Regards

Hong Kong, China
Reviewed 2 weeks ago

We booked one night last minute, definitely wish we stayed longer and will be back! The hotel was fantastic, the room sublime and the service top quality. Our son (19 months) LOVED the in room relaxation pool and it was really perfect for his height! I used the spa service and had potentially the best massage I've ever had -...

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Helpful?
Thank LookingForAnOdyssey
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear LookingForAnOdyssey Thank you for sharing your recent Banyan Tree experience with the readers of this website. I am pleased to read of the enjoyment our unique relaxation pools brought to your son, as they continue to be the most favorite feature of our hotel with our guests. It was a pleasure to read that in general you found the...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Stayed here for 1 night for my 40th Birthday the lady at check in was wonderful gave us a upgrade for my birthday which l really appreciate the room was spacious and beautiful and then to my surprise when in room a beautiful birthday cake. Staff go out of there way to help from the moment you arrive always with...

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Thank nicole c
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear nicole c Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for choosing our resort for your birthday celebration. It is always our desire to provide our guests an enjoyable and unforgettable experience by creating many memorable moments during our guests’ stay. We are pleased to read how much you enjoyed our...

Hong Kong, China
Reviewed 4 weeks ago

I would like to take this opportunity to extend our sincere appreciation for the amazing work done by Jocelyn Heng, Assistant Manager – Guest Relations, and rest of the team. Since yesterday was my friend's birthday, due to it was a short lead of time for decorating the room so I have tried to reach with the relevant department last...

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Helpful?
Thank Cherry S
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Cherry S Thank you for your 5-Star Review of your recent Banyan Tree experience in Macau. We are pleased to read of the impact of our associates’ service had on your stay and how Jocelyn was able to contribute to making it a memorable one. Your commendations of both Jocelyn and her team have been shared with them and...

Doha, Qatar
Reviewed 4 weeks ago via mobile

We had a really special time at banyan tree villa , the jacuzzi was fabulous along with luxury spa that we enjoy , special honeymoon surprise was made by hotel it's great, we will come back soon , thanks banyan tree staff to make our stay the best.

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Thank Mohmed A
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Mohmed A Thank you for your review of your recent stay in Banyan Tree's unique Pool Villas and for allowing us to be a big part of your honeymoon celebration. We were glad to read that you were able to experience our Private Pool Villas which are indeed very special, and definitely one-of-a-kind in Macau. It was a pleasure...

Reviewed 18 March 2017 via mobile

It was a choice of either the Sheraton, Wynn or Banyan Tree and my wife and I chose the latter which was perfect! Given the 29th floor #03 with 27 degree hot pool in the suite and has a round tub as well. Can't complain of anything. Call to have a coffee machine sent up and the response was immediate....

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Thank ShahieJaffar
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear ShahieJaffar Thank you for sharing your recent Banyan Tree Macau experience and the many photos of your stay. We are glad to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future...

Macau
Reviewed 14 March 2017

Check in staff Rita is nice and extend warm welcome, I booked a romance package, room assigned at 25F, rm cleanness is good, turn down service pretty nice. Operator holly is sweet and friendly, spa treatment is great as well, spa staff Kik provided a nice treatment, enjoy the stay very much, will come back again

Review collected in partnership with Banyan Tree
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Thank kamtengn
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear kamtengn Thank you for your providing us your feedback on your recent stay at Banyan Tree Macau. We are especially glad to hear of the role our associates played in your overall experience, as they are truly the heart and soul of our brand. The team and I look forward to welcoming you back and to being of service...

Reviewed 11 March 2017 via mobile

1st time tried Banyan Tree Spa in macau, amazed by its spacious zen ambience, and attention to every details that the bed is warmly heated. Plus front desk staff and therapist are professional, altogether made the experience in macau even more impressive than spa experience bangkok ! Suggest not to miss off-peak rate during monday to thursday if one is...

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1Thank Fiona W
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Fiona W Thank you for taking the time to share your recent Banyan Tree experience in Macau I am pleased to read that for most part you had an enjoyable stay and that you felt the professionalism of our therapist and Front Desk associates were beyond your expectations. We are so glad you were able to enjoy the award-wining...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: RM1,312 - RM5,508 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Casino Hotel in Macau
#3 Family Hotel in Macau
#3 Spa Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Macau staff and other travellers.
12 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they are all good rooms”
LookingForAnOdyssey, 9 Apr 2017 | Read review
“basically the hotel and room are good and I would like to stay again on next month month ”
chileungc2017, 5 Mar 2017 | Read review
“Any room would be great”
jizhuang, 17 Jan 2017 | Read review
“better choose the one with pool. I am not sure if they all have it”
TheWindintheWillow, 11 Jan 2017 | Read review
“this room is good for family”
  • relaxation pool
119joannat, 11 Jan 2017 | Read review
5 of 5