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Banyan Tree Macau

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#4 of 94 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Banyan Tree Macau
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1,135 Reviews from our TripAdvisor Community

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Showing 905: English reviews
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Reviewed 1 week ago via mobile

It was a choice of either the Sheraton, Wynn or Banyan Tree and my wife and I chose the latter which was perfect! Given the 29th floor #03 with 27 degree hot pool in the suite and has a round tub as well. Can't complain of anything. Call to have a coffee machine sent up and the response was immediate....

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Helpful?
Thank ShahieJaffar
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear ShahieJaffar Thank you for sharing your recent Banyan Tree Macau experience and the many photos of your stay. We are glad to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future...

Macau
Reviewed 1 week ago

Check in staff Rita is nice and extend warm welcome, I booked a romance package, room assigned at 25F, rm cleanness is good, turn down service pretty nice. Operator holly is sweet and friendly, spa treatment is great as well, spa staff Kik provided a nice treatment, enjoy the stay very much, will come back again

Review collected in partnership with Banyan Tree
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Helpful?
Thank kamtengn
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear kamtengn Thank you for your providing us your feedback on your recent stay at Banyan Tree Macau. We are especially glad to hear of the role our associates played in your overall experience, as they are truly the heart and soul of our brand. The team and I look forward to welcoming you back and to being of service...

Reviewed 2 weeks ago via mobile

1st time tried Banyan Tree Spa in macau, amazed by its spacious zen ambience, and attention to every details that the bed is warmly heated. Plus front desk staff and therapist are professional, altogether made the experience in macau even more impressive than spa experience bangkok ! Suggest not to miss off-peak rate during monday to thursday if one is...

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Helpful?
1Thank Fiona W
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Fiona W Thank you for taking the time to share your recent Banyan Tree experience in Macau I am pleased to read that for most part you had an enjoyable stay and that you felt the professionalism of our therapist and Front Desk associates were beyond your expectations. We are so glad you were able to enjoy the award-wining...

Hong Kong, China
Reviewed 2 weeks ago via mobile

Outstanding. Can't really think of anything not available for the ultimate comfort. In room jacuzzi, wooden bathtub for 2, double showers and so on and on. Service level as you expect from a Banyan. Invisible but perfect. Perfect retreat even if you don't like to gamble ( what else to do in Macau?).

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Helpful?
Thank stefanf1963
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear stefanf1963 Thank you for taking the time to provide your feedback on your recent stay with us. We are pleased to read of the impact our associates had on your stay, with their heartfelt and quality of service, and how it went hand in hand with our specially designed suites to provide you a memorable stay. We look forward...

Reviewed 2 weeks ago via mobile

This is not our first time staying at Banyan Tree. It was always a pleasant experience staying at Banyan Tree. They amazed me again with a perfect suite with a relaxation pool, very spacious suite, clean & tidy with a nice smell. If you check-in on week days, the price is reasonable. Spa treatment is perfect, too. I noticed that...

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Helpful?
Thank Eva L
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Eva L Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. We were glad to read that you were able to experience our Private Pool Villas which are indeed very special, and definitely one-of-a-kind in Macau. We are particularly pleased to read of the professional service extended to you by our...

N.t.
Reviewed 2 weeks ago

basically I would like to stay again on April , or May but if the price would like to make 10% cheaper which would be highly appreciated.. also the pool inside the room the water temperature only 17 degree, which a little but cold, if can adjust to 20-25 would be very good

Review collected in partnership with Banyan Tree
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Helpful?
Thank chileungc2017
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear chileungc2017 Thank you for your review of Banyan Tree Macau. I am pleased to learn that you intend to return, and I would ask that you let me know through this website, prior to your arrival, so that I can give your next stay my personal attention. Please take note that the temperature of our Relaxation Pool is around...

Hong kong
Reviewed 3 weeks ago via mobile

I've once booked a room named sky villa. It was actually just a suite with no balcony. So i asked the managers to change the name of the room and don't mislead others for thinking it is actually a villa. With great attitude, the manager promised that they would change the name and gave me a real villa. I went...

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Helpful?
Thank Andyhhhhh
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Andyhhhhh Thank you for taking the time to write this review on your recent stay with us at Banyan Tree Macau. We are especially glad to hear of the role our associates played in your overall experience, as they are truly the heart and soul of our brand. We are pleased to read that you were able to enjoy...

Reviewed 3 weeks ago via mobile

This hotel is excellent for families traveling and looking for a place to tune down and relax. The ambience is great and the rooms are spacious! Even has a private pool in the room! Overall a great hotel!

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Helpful?
Thank Joash L
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Joash L Thank you for taking the time to post your feedback regarding your recent stay with us. We are glad to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future...

Los Angeles, CA
Reviewed 4 weeks ago via mobile

This spectacular hotel and derivation offer no less than 4 hotel in one destination known as the Galaxy. My favorite hotel by far is the spa inspired tower know as part of the Banyan Tree hotel collection. The zen vibe, spa inspired colors and music start the beautiful lobby and continue through our the spectacular property. The staff is overwhelmingly...

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Helpful?
Thank TRVLtruth
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear TRVLtruth Thank you for your very comprehensive review of your experience at Banyan Tree Macau. We are pleased to read of your enjoyment of our spacious suites, which are very unique in this city, and how much our associates were able to contribute to your Banyan Tree experience. It was a pleasure to read of the enjoyment of our...

Hong Kong, China
Reviewed 15 February 2017 via mobile

A memorable stay at this hotel! Room was super clean and we really enjoyed our stay here. Loved the in-room pool which provided total relaxation. Comfortable bed and pillows. We will definitely come back in the future!

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Helpful?
Thank albutmak
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear albutmak Thank you for sharing your recent Banyan Tree experience with the readers of this website. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: RM1,219 - RM4,205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Spa Hotel in Macau
#3 Family Hotel in Macau
#3 Casino Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Macau staff and other travellers.
12 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“basically the hotel and room are good and I would like to stay again on next month month ”
 of 5 bubbles chileungc2017, 5 Mar 2017 | Read review
“Any room would be great”
 of 5 bubbles jizhuang, 17 Jan 2017 | Read review
“better choose the one with pool. I am not sure if they all have it”
 of 5 bubbles TheWindintheWillow, 11 Jan 2017 | Read review
“this room is good for family”
  • relaxation pool
 of 5 bubbles 119joannat, 11 Jan 2017 | Read review
“The views on high floors are amazing, whether of the complex or the ocean”
 of 5 bubbles MLLeclerc, 1 Jan 2017 | Read review
5 of 5