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Hotel Okura Macau

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#6 of 92 Hotels in Macau
Certificate of Excellence
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Hotel Okura Macau
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1,382 Reviews from our TripAdvisor Community

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Showing 735: English reviews
San German, Puerto Rico
Reviewed yesterday NEW

There is no way you will not be pleased at Hotel Okura. They treat you as a king just from the lobby all the way to your room! Excellent facilities- Location? the Galaxy complex is a piece of paradise on earth.

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Helpful?
Thank Eric100x35
hong kong
Reviewed 4 days ago NEW

Lately, Okura has become our favorite hotel in Macau, particular when a flush of new hotels opening up and the service upon opening is always disappointing and annoying. We had a casual dinner at Terrace and Allan gave us a Michelin star service. Staff truly understands guests' needs. Room is clean and has a clear Japanese feel to it. Room...

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Helpful?
Thank goynsomwerh
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear goynsomwerh, Thank you very much for always choosing Hotel Okura Macau and we feel very proud to have you as our loyal guest. Your compliment towards our colleague has been shared among team members which eventually made up their day. Understanding and anticipating guests’ need is very important in order to provide an unforgettable trip. We are glad that...

Hong Kong, China
Reviewed 5 days ago NEWvia mobile

I visited this hotel with my family. Rooms are clean & perfect. My family enjoy Jacuzzi & Sauna facilities inside our room. The service is excellent. We feel more than 5 star service during the whole stay . Its Japanese 5 Star service, heartfelt & warm .

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Helpful?
Thank Grace H
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Grace H, Thank you for staying with us together with your family. Please allow us to express our appreciation for taking the time to provide us with your feedback. The Superior Suite is designed for both leisure and business, it is perfect for those seeking comfort and functionality within some of five star hotels in Macau. Your comments will...

Tokyo Prefecture, Japan
Reviewed 5 days ago NEW

First class accommodation and the high standard service of the Hotel Okura chain.Lovely pool overlooking China on the 29th floor and the use of the largest wave pool in Asia including the water rapid slides.The breakfast at the adjacent Festiva restaurant ,the best in town and a 50% discount for seniors .

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Helpful?
Thank cecil h
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear cecil h, Thank you for choosing Hotel Okura Macau as your holiday destination. We are very glad to know that you enjoyed your stay very much with our great service, food and beverage and hotel facilities was to your favorite. Beside, we felt honor that you managed to spend your time at world’s largest Skytop Wave Pool, complete with...

HK
Reviewed 6 days ago NEW

First of all, I would like to thanks to the staff from Okura. I really had a great and surprised birthday trip. I bought a package from Travelzoo on 5 Jan, and would like to make a reservation on 8 Jan. I made the reservation via Email, they confirmed me within that day. At that day, I wanted to have...

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Helpful?
Thank gutgutmui
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear gutgutmui, Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We were grateful to be chosen for your birthday celebrate destination and all of the team members are delighted to hear your compliment especially for Wilson. They were overjoyed to learn of your wonderful stay. Besides, by knowing the purpose of this visit, we...

Guangzhou, China
Reviewed 6 days ago NEW

Thanks for the staff of Guest Relation to provided the thoughtful service to us. My best friend and I was celebrating and relaxing at this hotel. They have greeted us at Executive Lounge and free upgrade the room and offered a small surprise gift which is very nice of them. We enjoyed the intelligent bath room facility. There are two...

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Helpful?
Thank 998jojo
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear 998jojo, Your comment is always our top priority and important for us for further improvement. We do apologize for the unconcern things that reduce the quality of sleeps and it will be in maintenance list for repair service. Room in good conditions will only release for our guest and it is always measure within the room check standard. Glad...

Taipei, Taiwan
Reviewed 6 days ago NEW

The Hotel Okura Macau was conveniently located near the Macau airport and nearby other landmark hotel & casinos (such as Galaxy, Venetian, etc.), but is located just far enough to the west of Macau to be a little quieter and less crowded --- which was nice. The hotel is connected to the tourist sites by free shuttle bus, so that...

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Helpful?
Thank geRockAway
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear geRockAway, Thank you for choosing Hotel Okura Macau as your holiday destination. It is always our pleasure to ensure all guests to have a memorable and carefree vacation during their visit to our hotel. By providing complimentary shuttle bus services, we believe that convenience has been increased towards travelers as well as save up some transportation cost eventually. Besides,...

Hong Kong, China
Reviewed 1 week ago NEW

My visit started with a bit of issue on the front desk. Originally, I reserved a deluxe resort room with one king bed. The check-in staff told me that all rooms with one bed is fully booked and they can only offer me a room with two twin beds or I can pay the price difference to a suite. After...

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Helpful?
Thank LaKola
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Lakola, Thank you for taking your valuable time to appreciate our hotel's facilities and service standards. We are overjoyed to know that our staff provided top of the line service. As you mentioned, walking distance to the old Taipa village brings convenience to our guests. It is always glad to learn our guests enjoy their trip in Macau. Besides,...

Bangkok, Thailand
Reviewed 1 week ago

We stayed in the hotel from 30 th Dec 2016 to 2 nd Jan 2017. Hotels were very expensive during this period. The hotel could not make our reservation for House of dancing water show saying that they can only book thru an agent and show was full. We eventually booked directly with lot of efforts. They booked for dinner...

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Helpful?
Thank Dka235
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Dka235, First of all, please allow us to say “Thank You” for staying in Hotel Okura Macau to celebrate The Brand New 2017 . We genuinely hope that you and your family had a comfortable stay experience. On the other hand, we are regretting to know that there was unpleasant experience occurred during your stay on this visit. Please...

Hong Kong, China
Reviewed 1 week ago

The overall hotel experience was close to excellence. We came to celebrate our son's graduation on a Travelzoo promotion package. We were warmly welcomed by staff on the executive floor. Complimentary drinks and snacks were offered. Staff processed with high efficiency; then brought us to our suite on 26th floor. The room was spacious, the facilities were all very user-friendly,...

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Helpful?
Thank gn1893
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear gn1893, Thank you very much for the straightforward compliments and your valuable time on writing this review. It makes our team feel excited and joyful especially Lounge and Terrace colleagues. Congratulations for the remarkable celebration day which is your son graduated smoothly and we are honoured to be chosen by you as short vacation hotel’s accommodation. Modern and warm...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: RM642 - RM2,003 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia and Orange Marketing Services, Japan Co., Ltd. so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#6 Luxury Hotel in Macau
#7 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
14 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First saty at room 830- Excellent location. No noise,”
 of 5 bubbles Eric100x35, 21 Jan 2017 | Read review
“Pick the weekdays to get a good rate,request a room facing the wave pool.”
  • note tv for the bath tub
  • wave pool
 of 5 bubbles 584cecilh, 17 Jan 2017 | Read review
“That should be good if they renovate the some furniture at room or check it before arrange the room for customer.”
 of 5 bubbles 998jojo, 16 Jan 2017 | Read review
“We asked for a non-smoking room, but the suite provided was obviously one that had been occupied by smokers before. The odor was very strong. Otherwise, the room facilities were really excellent.”
 of 5 bubbles gn1893, 11 Jan 2017 | Read review
“Go for higher floor”
 of 5 bubbles louisakflo, 2 Jan 2017 | Read review
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