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Hotel Okura Macau

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#7 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Okura Macau
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1,421 Reviews from our TripAdvisor Community

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Hong Kong
Reviewed 4 days ago NEW

The service and facility of Hotel Okura Macau are unexpectedly excellent during my stay during 16 and 17 March 2017. My wife and I did enjoy staying at Hotel Okura Macau but having a little bit regret on our itinerary that we just stayed for one night only. According to its services and facilities provided, it is worthy to stay...

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Helpful?
Thank hkymchung
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear hkymchung, Thank you for your compliments toward our hotel facilities and service as well as sharing your recent visit at our property with the Trip advisor community. This five-star comment absolutely keeping us at high serving standard and competitive with each other. Furthermore, training is given from time by time to sharpen everyone skills while gather up together by...

Reviewed 5 days ago NEWvia mobile

The hotel very big and nice. All saff very friendlly. If i have a changce i will go there once more time. The food very nice, because this hotel belong japan so all the unities look like the japanese.

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Helpful?
Thank Nina P
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Nina P, We are extremely thrilled to hear that you have enjoyed your entire stay with us in Hotel Okura Macau and thank you for sharing it at TripAdvisor. We strive to present a Japanese-styled environment for all our valued guests in order to create another feeling while guest is traveling to Macau and we are delighted that you...

Reviewed 1 week ago

A wonderful day. To be honest, I am planning to surprise my wife with flowers. But, I never imagine that I could stay in the room with petal and room service with a red wine and a cake. It's super surprising stay. At the same time, I am pretty relax and cozy in Hotel Okura Macau. If I have to...

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Helpful?
Thank 侑達 蔡
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear侑達 蔡, Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We were grateful to be chosen as your holiday destination to celebrate special occasion and all of the team members are delighted to hear your compliment and it became a motivation getting stronger and successful. The happiness of our guests is our top priority;...

Hong Kong
Reviewed 1 week ago

I stayed with my 7mo baby and 61 yo mother, let me tell that this hotel is NOT BABY-FRIENDLY. I am based in HK so travel to Macau frequently like twice a month but I had the WORST experience in my life with this hotel. I have stayed galaxy, JW, Banyan and this hotel @ galaxy macau, more with sands...

Review collected in partnership with this hotel
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Helpful?
Thank chichis631
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear chichis631, Thank you very much for taking the time to write us review on Tripadvisor. We earnestly apologize for the frustrations you experienced during your recent visit. Your comments are greatly appreciated; it concerns us the most that your experience did not live up to our standard of excellence. We promised we will pay more attention on this and...

Hong Kong
Reviewed 2 weeks ago

The Okura is opulent, with excellent service. Our room was quite luxurious and incredibly comfortable. We had an issue at breakfast one day, which the staff quickly resolved in splendid fashion. The Okura is part of the larger Galaxy complex, together providing an excellent range of integrated facilities.

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Helpful?
Thank Skegness1961
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Skegness1961, Thank you for choosing Hotel Okura Macau for your trip to Macau. We are glad to be able to impress you with warm Japanese hospitality, also pleased to read that you appreciate the comfort of our room.We wish this enjoyable experience will create beautiful memories for your holiday. Please believe that our team members will keep up the...

Reviewed 2 weeks ago

It was my last nite stay in Macau and decided to try this hotel and booked for a Deluxe Room for a Queen/King size Bed. CONs:Upon check in was told by the Front Office Lady that they had run out of rooms that had a Queen/King size bed and only left with Twin Bed. How can this Hotel run out...

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Helpful?
Thank IL2910
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear IL2910, Thank you very much for taking the time to share your thoughts with us on Tripadvisor. It is regretful to hear your disappointment regarding room type arrangement and pool enter regulation; we fully understand your dissatisfaction for not having alternative options and flexible arrangements during your stay. Please accept our sincere apology and please rest assured that your...

Reviewed 2 weeks ago

The staff are helpful and polite. We were upgraded to a room with swimming pool view. The hotel arranged the complimentary amenities for us due to my boyfriend's birthday. The services and facilities of hotel are wonderful which i will choose to stay again for next time.

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Helpful?
Thank gracel370
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear gracel370, Thank you so much for choosing Hotel Okura Macau during this special occasion and sharing your wonderful experience on Tripadvisor. Provided that our Guest Relations has been informed about the celebration in advanced; birthday amenity was one of the best way to show our congratulation and blessing on such special day, and we are sincerely hope that you...

Reviewed 2 weeks ago

I highly recommend everyone for Hotel Okura Macau. I had a really great experience here. Few days before checking in the hotel, I already received a welcoming email from them to see if I need anything, so they could be well-prepared for our stay. Since it was a trip for celebrating anniversary, I asked if they could provide anything to...

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Helpful?
Thank Kch168
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Kch168, Thank you very much for choosing Hotel Okura Macau for anniversary celebration. The happiness of our guests is our top priority; we strive to deliver memorable and satisfying experience to all of our guests for every stay, especially on such a special occasion. Besides, It is our pleasure to read that you were satisfied with the level of...

Hong Kong, China
Reviewed 2 weeks ago

Came to Okura for a weekend getaway. Would have stayed much longer if we had more time. Communicated with the staff regarding a birthday celebration, and it went perfectly smooth. Great thanks to Ms. Fan Ying and her team for the meticulous preparation of the surprise. Didn't have time to use the facilities at the Grand Resort Deck though, we...

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Helpful?
Thank tyntiff
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear tyntiff, Thank you very much for loyalty and choosing Hotel Okura Macau as your holiday destination. We were grateful to be chosen for your precious birthday celebration and truly glad that the birthday arrangement with great customer service were all to your liking as well as your compliments to Mr. Fan Ying was well addressed, he is overjoyed and...

Hong Kong, China
Reviewed 3 weeks ago

This is my second time staying Okura. spacious room and nice service! My kid enjoys every much! Great location. The seafood bento in Japanese restaurant is nice, just the salmon sashimi looks not fresh enough. Restaurant for breakfast is a bit small and crowd. Overall is satisfactory!

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Helpful?
Thank Aggie_SO
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Aggie_SO, Thank you very much for loyalty and choosing Hotel Okura Macau as your holiday destination. we are glad to know that you and your lovely family enjoy the stay very much and impressed our room with excellent customer service. Please do believe that we had conveyed regarding salmon sashimi comment and breakfast area to the relevant department immediately...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: RM638 - RM1,807 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Agoda and Orange Marketing Services, Japan Co., Ltd. so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Luxury Hotel in Macau
#7 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
16 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Negotiate with the Front Desk on an upgrade package. It will be well worth it.”
 of 5 bubbles Skegness1961, 8 Mar 2017 | Read review
“The location of the Executive rooms appears not very suitable located at the lower level of the floors, and the balcony also cannot access there. However I can understand that how come a good view at the lower level floors? Therefore, I will choose the common rooms more than the Executive rooms because the higher floors have a good view than the lower floors.”
 of 5 bubbles nozomi_n5, 20 Feb 2017 | Read review
“First saty at room 830- Excellent location. No noise,”
 of 5 bubbles Eric100x35, 21 Jan 2017 | Read review
“Pick the weekdays to get a good rate,request a room facing the wave pool.”
  • note tv for the bath tub
  • wave pool
 of 5 bubbles 584cecilh, 17 Jan 2017 | Read review
“That should be good if they renovate the some furniture at room or check it before arrange the room for customer.”
 of 5 bubbles 998jojo, 16 Jan 2017 | Read review
5 of 5