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Conrad Macao Cotai Central

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Conrad Macao Cotai Central
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2,023 Reviews from our TripAdvisor Community

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Showing 1,387: English reviews
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NY
Reviewed 6 days ago NEW

I arrived after a red eye to HK followed by a ferry and was not in the best of moods. The staff was very patient and friendly. Kudos to Yumi who was the supervisor when I checked in and made everything good. Good gym with seperate room for yoga, etc. Lots of machines and weights. Dressing room and sauna only...

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Helpful?
1Thank Mark__Moscow
Conrad_Macao_Mgmt, Front Office Supervisor at Conrad Macao Cotai Central, responded to this review

Dear Mark__Moscow, Thank you for your review and nice words about the personalized service offered by our team member. I am pleased to read you were delighted with your stay and look forward to welcoming you back soon. Best Regards, Ken Xu Front Office Supervisor

Tokyo Prefecture, Japan
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I only stayed there one night, but it was a wonderful one!! It' s very important, when you walk into a hotel, the first ten seconds: at the time you decide, whether the right choice has been made.Thanks to Cathy, check in, I experienced one of the most beautiful moments since I've been in Asia.For months I am in Asia,...

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Helpful?
3Thank 715samurai
About Hotel's Favourite Review
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear 715samurai, Thank you for your fantastic view. We are elated that you had such an amazing experience, our dedicated team do their best to ensure every guest stays inspired during their visit to Macao. Thank you for acknowledging Cathy, Trista & Anki on their sincere caring service. They are relatively new to our team and it is great to...

Hong Kong, China
Reviewed 6 days ago NEWvia mobile

I arrived hotel by shuttle bus from Cotai Pier around 12nn and immediately went to the reception for check-in. This time we came to Macao for the musical Three Phantoms at the Parisian Theatre. The staff greeted us offered great help and assistance. She informed us the hotel was full house and no available room at that moment. She offered...

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Helpful?
Thank UncleDanny
Conrad_Macao_Mgmt, Front Office Supervisor at Conrad Macao Cotai Central, responded to this review

Dear UncleDanny, Thank you for your review. I am glad to read that you were delighted with the comfort of our luxurious room. Thank you for your nice remark about the personalized and attentive service from our team members. We will look forward to welcoming you back at Conrad Macao in the future. Best Regards, Ken Xu Front Office Supervisor

Singapore, Singapore
Reviewed 1 week ago via mobile

Just visited this hotel for the first time, with my parents. All 3 of us enjoyed our stay there very much from the beginning to the end. We received warm welcome and nice room upgrade upon check-in. Both the gentleman and the lady who helped us to check-in were very courteous and considerate. I told the the front desk lady...

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Helpful?
Thank yySing
Conrad_Macao_Mgmt, Front Office Supervisor at Conrad Macao Cotai Central, responded to this review

Dear yySing, First of all, I would like to thank you for your loyalty to be our HHonors member and having stayed with us for your special occasions. I am very pleased that you enjoyed the thoughtful arrangements which our team has prepared for your parents. We look forward to welcoming you again. Best Regards, Ken Xu Front Office Supervisor

London, United Kingdom
Reviewed 1 week ago

Words can't describe as this is truly amazing hotel, the staff made this place - magic!!! Thank you for looking after me! Will be returning soon, so good that the staff are like my extended family. May the management pass on the Well done to the Staff!

Review collected in partnership with Conrad Hotels & Resorts
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Helpful?
Thank NornTon
Conrad_Macao_Mgmt, Front Office Supervisor at Conrad Macao Cotai Central, responded to this review

Dear NornTon, Thank you for your review. I am pleased to know that you had a great experience with us. Thank you also for mentioning the great service delivered by our Team Members. We look forward to welcoming you again. Best Regards, Ken Xu Front Office Supervisor

Hong Kong
Reviewed 1 week ago

As my first stay as a HHonours Diamond member, I was disappointed when comparing it to the Sofitel Macau and previous Accor Platinum experiences. I was certainly happy with the upgrade to the suite, however, that was about it. There were numerous small issues that added up to make it not such a memorable experience I mentioned these issues at...

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Helpful?
Thank AccorPlat
Conrad_Macao_Mgmt, Head of Front Office at Conrad Macao Cotai Central, responded to this review

Dear AccorPlat, Thank you for your invaluable time to share your unpleasant experience during the stay with us. I sincere apologize for not meet up to your expectation and I humbly ask you to contact me at tony.wang@conradhotels.com as I would like to get more details to further follow up on this occurrence. I look forward to hearing back from...

Seattle, Washington
Reviewed 1 week ago

Luxury hotel with convenient location at Cotai Central in Macao. As a Hilton Gold member, felt welcomed by staff and had a complimentary upgrade to Jr Suite. What really stood out was the attentive service of all the staff members, particularly those working at the club lounge. I came here with my wife and parents in law and we all...

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Helpful?
Thank Tim R
Conrad_Macao_Mgmt, Head of Front Office at Conrad Macao Cotai Central, responded to this review

Dear Tim R, Thank you for your review. I am glad to read that you were delighted with the personalized and attentive service offered by our team members at Club Lounge, thank you for your recognition. We will look forward to welcoming you back at Conrad Macao. Warmest Regards, Tony Wang Head of Front Office

Hong Kong, China
Reviewed 1 week ago

Have stayed here quite a few times in recent years, and multiple trips have reinforced my positive view. Conrad offers lovely, spacious rooms with subdued, tasteful decor. Service is excellent, truly 5-star -- the gracious staff consistently go out of their way to greet you and anticipate your needs. The location is very handy, right in the middle of the...

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Helpful?
1Thank HK-Mariner
Conrad_Macao_Mgmt, Head of Front Office at Conrad Macao Cotai Central, responded to this review

Dear HK-Mariner, Thank you for your review, I am pleased to read you were delighted with the comfort of our room and the flawless 5 stars service provided by our team. Your recognition is highly appreciated. We will look forward to welcoming you again soon. Warmest Regards, Tony Wang Head of Front Office

Las Vegas, Nevada
Reviewed 1 week ago

This is my 4th stay in Conrad Macau and everytime I am there I am greeted by a friendly staff and a warm welcome. Alva whom I met on my last visit personally checked our reservations days before our scheduled arrival and our special requests, as we decided to check in to Macau side on our first day in Macau....

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2Thank bing0wing0
Conrad_Macao_Mgmt, Head of Front Office at Conrad Macao Cotai Central, responded to this review

Dear bing0wing0, Thank you for your review, I am pleased to read that our team members are able to create an inspired stay for you, I have shared your review with them. We look forward to welcoming you back for another flawless visit. Warmest Regards, Tony Wang Head of Front Office

Brisbane, Australia
Reviewed 1 week ago via mobile

We Booked the Hotel "Conrad" direct as we work in Hotels as well and we will always book directly were possible. As soon as we arrived we were very impressed with the level of service from all the Staff. We were escorted to our room by a Staff Member and shown the amenities of the room. The room was amazing,...

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Helpful?
1Thank Debra K
Conrad_Macao_Mgmt, Head of Front Office at Conrad Macao Cotai Central, responded to this review

Dear Debra K, Thank you for booking directly with us for your 20th Wedding Anniversary, I am glad that you enjoyed our well-appointed suite and our sincere hospitality, your recognition is highly appreciated. We look forward to welcoming you back for another inspired stay. Warmest Regards, Tony Wang Head of Front Office

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more   less 

Additional Information about Conrad Macao Cotai Central

Address: Estrada do Istmo. s/n, | Cotai Strip, Taipa, Macau, China
Region: China > Macau
Price Range: RM740 - RM1,617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Conrad Macao Cotai Central 4*
Number of rooms: 654
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Ctrip TA and Agoda so you can book your Conrad Macao Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Macau
#1 Romantic Hotel in Macau
#2 Luxury Hotel in Macau
#2 Spa Hotel in Macau
#2 Casino Hotel in Macau
#4 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Conrad Macao Cotai Central staff and other travellers.
33 questions
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Waco, Texas
over a year ago
4 months ago
Manila

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Questions? Get answers from Conrad Macao Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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