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Sheraton Grand Macao Hotel, Cotai Central

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#17 of 92 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,296 Reviews from our TripAdvisor Community

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Showing 3,075: English reviews
Ulaanbaatar, Mongolia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

Did not read instructions on my booking request. Did not read subsequent emails. Entire Process was slow and unpleasant. Upon arrival was told 3 of my 9 rooms were not available at 4PM in the afternoon, this was bad luck as they were "busy", No apology was given for this and the staff member in question was quite rude and... More 

Helpful?
Thank Jason b
singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

the thing that strikes me was the spaciousness of the room for the normal room with 2 beds for our family of 2 adults and 3 young kids, the view was great with the new eiffel tower especially at night. Easy access to nearby hotels via sheltered walkways and attached mall and eateries and entertainment places for the kids. Would... More 

Helpful?
Thank lamzai
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear lamzai, Thank you for staying with us. We are delighted that you and your family had a pleasant stay. We hope that we can welcome you back soon to create another relaxing stay for you. Best Regards, Guest Experience Team More 

Auckland Region, New Zealand
Level Contributor
180 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 days ago NEW

Great hotel with very comfortable rooms and everything else you could want in the one spot. We had access to the club lounge and the service was second to none. Happy Hour was great with a good selection of snacks and drinks. Breakfast was also very good with a varied selection of food

Helpful?
Thank LeezS2
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear LeezS2, Thank you for sharing your experience with us. We are delighted that you were satisfied with the Club benefits and had an enjoyable stay. We hope we will give you another memorable experience soon. Best Regards, Guest Experience Team More 

Singapore
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 days ago NEW

Beautiful hotel with friendly staffs. Feel welcomed by the front desk staff with a big warm smile. We stayed at 22nd floor of the Sky Tower, which is a non-smoking floor (I supposed), room is spacious even after an additional bed. Efficient and fast response to our requests. Location is good, well connected to other hotels and shoppes. Love the... More 

Helpful?
Thank Kevin C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Kevin C, Thank you for staying with us. We are delighted that your stay sounded so perfect! We hope we will give you another memorable stay in the near future. Best Regards, Guest Experience Team More 

Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW via mobile

I came to macau with family and kids, and consider to stay at this hotel base on location and internet reviews. It was a good choice after all. It has very good location, close to venetian and it sorrounding with malls (so many malls). It has shuttle bus pickup from ferry terminal and always rotate every 10-15 minutes. The check-in... More 

Helpful?
Thank setiawan s
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear setiawan s, Thank you for staying with us. We are glad to hear that you and your family had an enjoyable experience. We hope we will give you another memorable stay in the near future. Best Regards, Guest Experience Team More 

Devizes, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

We travelled with small children and stayed in the Family Room (aka ShrekSuite!). The connecting room for children was cleverly adapted for little travellers and made the hotel environment very easy with kids. This was certainly our most successful and enjoyable family holiday yet. My children still talk about it weeks after returning home. The hotel team were very friendly,... More 

Helpful?
Thank hp8927
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear hp8927, Thank you for staying with us. We are glad to hear that you and your family had an enjoyable stay with us, especially our Family Suite. Once again, thank you for the recommendation. We look forward to welcoming you back in the future. Best Regards, Guest Experience Team More 

Seattle, Washington
2 reviews
Reviewed 5 days ago NEW

This is a beautiful property and we were upgraded to the 39 floor on the Earth Tower. Hillary at the front desk help us and made sure we got all the information we need. Mind you - this is after we had issues with checking in from another person. Our kids love the pool and the tub in the bathroom.... More 

Helpful?
Thank vudoan
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear vudoan, Thank you for sharing your experience with us. Thank you for sharing your experience with us. Your kind words about our associate Hilary will be shared with the team as it will encourage us to improve further. We look forward to welcoming you back in the future. Best Regards, Guest Experience Team More 

Los Angeles, California
1 review
Reviewed 6 days ago NEW

wonderful, nice view for my room and with reason room charge, I will recommend to my friend when they go to Macau. beds are very comfortable and nice maintenance and clean . and easy access to other major Hotel with land bridge ( crossover ) .

Review collected in partnership with Asiatravel.com

Helpful?
Thank gihaoc
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear gihaoc, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect! Once again, thank you for the recommendation. We look forward to providing another enjoyable stay for you in the future. Best Regards, Guest Experience Team More 

1 review
Reviewed 6 days ago NEW via mobile

Hi..we visited the hotel from 21st nov to 23rd morning...the hotel is amazing but we have an issue with the security deposited...it has been deposited through cash as well as through debit card..we got the refund of the cash deposit but the card swiped by the hotel staff accidentally thinking it to be a credit card needs to be refunded... More 

Helpful?
Thank sunayana s
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear sunayana s, Thank you for staying with us. We are glad to hear that you had an enjoyable stay. Regarding your concern on the room deposit, if you could send an email to our Guest Experience Team Guestrelations.macao@sheraton.com and let us know your registered name and details, we will be able to further follow up with you. Once again,... More 

1 review
Reviewed 1 week ago NEW via mobile

From check in to check out the service was outstanding. We checked in on my birthday and the friendly staff member offered us an upgrade which we thoroughly enjoyed (10/11/16)...even the Madeleine cakes left with a birthday msg that night. Beautiful hotel and will highly recommend it! we will definitely be back!

Helpful?
Thank Sala B
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Sala B, Thank you for staying with us. We are glad you chose to celebrate your birthday at Sheraton Grand Macao and that you enjoyed our hotel facilities and service. Once again, thank you for the recommendation. We look forward to providing another enjoyable stay for you in the future. Best Regards, Guest Experience Team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: RM527 - RM1,407 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Ctrip TA, Expedia, Hotels.com, Agoda, HotelTravel.com and Odigeo so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#9 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#16 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
77 questions
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel...”
 of 5 bubbles L6540VPjasonb, 30 Nov 2016 | Read review
“The Family Room (king bedroom for parents, customised bunk bed and separate room for kids) is brilliant fun.”
 of 5 bubbles hp8927, 28 Nov 2016 | Read review
“Go for the club level--amazing breakfast plus drinks and snacks”
 of 5 bubbles comfortmongerCA, 23 Nov 2016 | Read review
“From my experience, all rooms are comfortable and a great value!”
 of 5 bubbles hghglobal, 19 Nov 2016 | Read review
“Ask for a room near the lift lobby if you really want to save shoe leather!”
 of 5 bubbles Hotel_Inspector_HK, 17 Nov 2016 | Read review
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