We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Macao Hotel, Cotai Central

Show Prices
#19 of 95 Hotels in Macau
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Grand Macao Hotel, Cotai Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,589 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
See the most recent reviews
Showing 3,231: English reviews
Hong Kong, China
Reviewed 30 December 2016 via mobile

First impression is very important for every hotel guests. It's our first time to stay at the Sheraton Macau Hotel and we were surprised to see how crowded and chaotic it was at the check in area. I understand Christmas is a peak traveling time and Sheraton Macau is a big hotel. But having to wait in line for 45...

 Report
Helpful?
Thank meifoo
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear meifoo Thank you for sharing your experience with us. We are delighted that you loved our facilities. Your understanding regarding the check in arrangement during peak times is highly appreciated please be assured this is something we are continuously working on to improve, we hope that we can welcome you back soon so you can experience the improvements being...

Reviewed 30 December 2016

Check in was a bit of a mess, because there are two large lines, with no indication of which is which, the wait was rather long even though it was nearly 3pm. Check in interaction was non-existent but at least we got the keys without much hassle. Was assigned a high floor room at the Earth Tower, which is quite...

 Report
Helpful?
1Thank Thomas T
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Thomas T Thank you for sharing your experience with us. We apologize for the services which have disappointed you during your recent stay. We value your opinions and customer service is a high priority for our business, we are constantly implementing new strategies to ease the check in and check out process for our guests and we hope that...

Reviewed 30 December 2016 via mobile

Me and my family booked a suit for New Year stay couple months ago at Sheraton Macau. We were expecting very warm and nice stay as we traveled so far away to celebrate new year 2017. First of all when we approch the front desk at 3:40 Pm our room was not ready. We were staying at the reception untill...

 Report
Helpful?
Thank annachan35
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear annachan35 Thank you for taking the time to share your experience with us, I am so sorry that your overall experience wasn’t a good one. Please accept our sincerest apologies. We would love to speak with you in person, so that we can recover from this unpleasantness and be able to welcome you back to experience what our normal...

Denpasar, Bali, Indonesia
Reviewed 30 December 2016 via mobile

the sheraton grand macao is a monstrous hotel, thousands of rooms......this in itself i think is the bigest problem. check in process is difficult, even as a platinum member i had to que for 45 minutes.....and check in before 1 oclock.....impossible, they dont even allow you to que. everything else is just massive,....u want to get to elevator....u gotta que,...

 Report
Helpful?
Thank Jonathan H
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Jonathan H We regret to know that the check-in arrangements failed to meet your expectations, please accept our sincere apologies. We have reflected your comments to the relevant departments, and we are constantly looking at ways to improve the services and reduce the waiting times for our guests due to the scale of our hotel. We hope we can...

Reviewed 29 December 2016

Its a big hotel so navigating takes a while. The beds were typical signature beds so it was a saviour for my bad back and insomnia. The hotel supposedly has 2 pools but only the smaller pools were opened and there were so many children playing in it that it makes it impossible to do some swimming in it. Checking...

 Report
Helpful?
Thank Sy P
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Sy P Thank you for taking time to share your recent stay experience with us. It is nice to know that you enjoyed our signature beds, we pride ourselves in providing the best possible nights’ sleep. Thank you for your understanding regarding the check-in times during the peak seasons. We look forward to welcoming you back again soon. Best...

Hong Kong, China
Reviewed 29 December 2016 via mobile

I have been staying with Sheraton Macau for the last few years quite frequently. I am very happy to report that in the past few months, the quality of their services has improved so much that it is almost a total transformation. Congratulations to all the people who have made this change happen. The guest relationship has improved almost to...

 Report
Helpful?
Thank ebbynewman
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ebbynewman Thank you for sharing your experience with us. We are delighted that you had another great stay. Your kind words about our service and your great experience at Sheraton Grand Macao will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests. Thank you for your constructive...

Toronto, Canada
Reviewed 27 December 2016 via mobile

We had a very large clean suite. Hotel is in the middle of all the action on the coti side. It's attached to a very nice mall and other hotels. Great to walk around and check the hotels out. There is a casino on site.

 Report
Helpful?
Thank Michael O
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Michael O Thank you for staying with us. We are glad to know that you loved our location and had a pleasant stay. We look forward to your next stay with us. Best regards

Reviewed 27 December 2016

I have stayed in this hotel for so many times due to their great service and competitive room rate. I would like to thank for the upgrade room and special amenities offered for our anniversay and birthday celebration from your Guest Relations Team. This was really thoughtful and impressed for our stay.

 Report
Helpful?
Thank Winnie W
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Winnie W Thank you for loyal support to our hotel and we are delighted that your stay sounded so perfect and will definitely share your kind words with our team to recognize them for a job well done. It will encourage us to continue with our best service to our valuable guests like you. We hope we will give...

Hong Kong, China
Reviewed 27 December 2016

Having been to Macau many times and having stayed at different hotels, I am quite informed as to what a well-known hotel in Macau should be like. I have also stayed at Sheraton hotels in Shenzhen and Bangkok, so I do know that Sheraton usually delivers a high quality of service, thus I'd like to think that my poor experience...

 Report
Helpful?
Thank Eden C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Eden C Thank you for taking the time to share your experience with us and I am very sorry to hear of your experience with us. This is certainly not our usual standard of service and we will discuss with the team to understand the situation to ensure no such similar cases will occur in the future. Please accept...

Manila, Philippines
Reviewed 27 December 2016 via mobile

Its the most reasonable hotel in Cotai area. Free shuttle from Airport, and we also took the free shuttle to Lotus Port! Our room has 2 double beds so can fit 2 adults and 2 smaller kids. Pretty amazing.

 Report
Helpful?
Thank TheEclecticEve
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear TheEclecticEve Thank you for staying with us. We are delighted that you and your family had a pleasant stay. We hope to welcome you back again soon to create another memorable experience. Best regards

3,676 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3618)
Viewed
Hotel & Grounds (412)
Viewed
View from Room (224)
Viewed
Pool/Beach Area (125)
Viewed
Room/Suite (855)
Viewed
Bathroom (333)
Viewed
Dining (217)
Viewed
Business Centre/Function Rooms (14)
Viewed
Family/Play Areas (23)
Viewed
Other (1415)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Dining (14)
Viewed
Pool/Beach Area (10)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (15)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (7)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Macau hotels
0.3 km away
Conrad Macao Cotai Central
5.4 km away
Holiday Inn Macao Cotai Central
6.5 km away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices
0.5 km away
Studio City Macau
Studio City Macau
#25 of 95 in Macau
834 reviews
1.0 km away
JW Marriott Hotel Macau
0.4 km away
Hard Rock Hotel Macau
Hard Rock Hotel Macau
#18 of 95 in Macau
913 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: RM509 - RM943 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
85 questions
Ask a question

See all questions (85)

Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location”
 of 5 bubbles Kapin1019, 22 Mar 2017 | Read review
“Request for rooms near the elevator if you prefer to not walk so much.”
 of 5 bubbles dearanabanana, 21 Mar 2017 | Read review
“high floor is better~”
 of 5 bubbles 7elliec, 14 Mar 2017 | Read review
“If you ask Parisien View, you can enjoy great sightseeing.”
  • you can see the hotels in Cotai. Studio City, Venetian and Parisien.
 of 5 bubbles wishuahere, 7 Mar 2017 | Read review
“Join SPG for special rate”
 of 5 bubbles josephinek990, 27 Feb 2017 | Read review
5 of 5