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Sheraton Grand Macao Hotel, Cotai Central

Ctrip.comUS$94*
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#19 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$114*
US$94*
Great Deal
US$114*
US$114*
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Sheraton Grand Macao Hotel, Cotai Central
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4,702 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,306: English reviews
Singapore
Reviewed 6 January 2017

We took the free shuttle bus from Macau airport to Sheraton Hotel. Upon checking in, the Front Desk told me they have upgraded us to a suite, i was really delighted. The room is spacious with a separate living room and bedroom, huge bathroom with bath tub in the middle of the bathroom. In the room, they have provided a...

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Helpful?
Thank Ellen L
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Ellen L We are delighted that your stay was an enjoyable one and you took advantage of the complimentary transportation services from the Airport and Ferry Terminals, making it a convenient experience. Handy, which offers unlimited local calls, free long distance call to certain cities and unlimited data use, is one of our latest in room features so our...

Hong Kong, China
Reviewed 5 January 2017

Check-in area very crowd & mess, we line up more than 40mins for check in. I don't understand why staffs need so long time for check-in process ( just 8 guest in front of me & open 4 counters for check-in process, I still need to wait more than 40 mins). Bathroom's water tap (shower area & bath tab) have...

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Helpful?
Thank MidTt
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear MidTt We are sorry to hear that your check-in arrangements took so long to complete. This is something we are continually working to improve and value your feedback and patience. I am glad you found the rest of the team to be helpful and friendly, something we take pride in with our extensive training. We hope we can welcome...

Reviewed 5 January 2017

The hotel room is nice and spacious. however, the check in process is litter bit slow. we took half an hour to get our room key. The hotel bed is comfortable and clean. bathroom are spacious with stand shower and bath tub. The hotel is direct access to a shopping mall with many shops and foods. Daily breakfast

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Helpful?
Thank TuckLoon C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear TuckLoon C Thank you for sharing your experience with us. We are delighted that you loved our location and had a pleasant stay. Your understanding regarding the check in arrangement during peak times is highly appreciated please be assured this is something we are continuously working on to improve, we hope that we can welcome you back soon so...

Gurgaon
Reviewed 4 January 2017

The rooms are truly top of the class, spacious, royal and new. The pool was warm in winters, and hence relaxing. The service of all the staff was to the mark. The location is just perfect on the cotai strip, adjacent to city of dreams and opposite to venetian, which makes moving around the hotel a lot easier. There are...

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Helpful?
Thank nitin26_gupta
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear nitin26_gupta Thank you for staying with us. We are delighted that you and your family had a pleasant stay, we pride ourselves in being the Family hotel of choice on the Cotai Strip. We hope to welcome you back again soon to create another memorable experience. You are welcome to contact us for future stays directly on Guestrelations.macao@sheraton.com. Best...

manila
Reviewed 4 January 2017

satisfied with my previous stay, I booked again with Sheraton Cotai Central & they did not disappoint. 2 years since my last stay, they were able to maintain the level of service and state of the room (didn't seem to age after 2 years). with the opening of new hotel casinos within the area (Parisian, Studio City, Wynn) plus bridge...

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Helpful?
Thank sportsjunkie
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear sportsjunkie It was great to welcome you back after such a long time and lovely to hear your wonderful comments. We will be sure to pass these onto the team in recognition of a consistently great job. You are correct, with all the new offerings in Cotai, Sheraton Grand Macao is perfectly situated and in easy walking distance to...

Reviewed 4 January 2017

You won't regret anything. I've stayed here for two times and will definitely come back in future. The staff are very nice and helpful. Although they house hundreds of guests every day, they still take regard every single one as a VIP.

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Helpful?
Thank HC N
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear HC N Thank you for your loyal support. It is great to know that your trip sounded so perfect with your family. You are welcome to contact us directly on Guestrelations.macao@sheraton.com for future visits. We look forward to serving you and your family again soon. Best regards

Chennai (Madras), India
Reviewed 4 January 2017

Check-in was quicker than expected even during the New Year's eve season & deserves special mentioning... A grand property situated amidst some fancy casinos & shopping malls... Sky is the limit if you love shopping & have enough loaded into your Visa & Mastercard... Room was spacious in the Sky Tower & sleeping was comfortable thanks to the cozy mattress......

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Helpful?
Thank flyerwoman2015
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear flyerwoman2015 We are delighted that you had a wonderful stay with us and our team took such good care of you. We have shared your compliments with Front Office and Concierge teams to recognize them for delivering another great experience. I am sorry that housekeeping missed the mark on this visit and we will be sure to speak with...

Philipsburg, St. Maarten-St. Martin
Reviewed 4 January 2017

I stayed at this hotel from 29 until 30th December 2016. It is a huge hotel on the Cotai Strip. The spacious room was clean and very comfortable. Spacious and clean bathroom as well with all the amenities. Staff and roomservice were very friendly and efficient and the buffet breakfast was sumptuous and delicious. The hotel is on the Cotai...

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Helpful?
Thank Christian_Sneek
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Christian_Sneek It was lovely to receive your review and we are delighted that your stay sounded so perfect. We will definitely share your kind words with team and the room service team to recognize them for a job well done. We hope to welcome you back again soon to create another memorable experience. You are welcome to contact us...

Reviewed 3 January 2017 via mobile

已經住過幾次了 現在所有房間也有提供免費手提電話,住客可以免費打電話和帶出去上網用,很方便 下次會再來 I have stayed in this hotel for several times It is good as always and they make it even better by providing a handy phone for local calls and wifi, which is good for tourists to walk around in Macau Will stay again!

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Helpful?
Thank OnnieTang
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

您好! 感謝您對我們的正面點評。 HANDY的免費本地通話,部分海外國家的免費通話以及無限數據的確便利了出行。很高興您喜歡HANDY的功能。 歡迎透過Guestrelations.macao@sheraton.com直接聯繫我們安排您的下次住宿。期待您和家人的再次來訪。 客戶體驗團隊 *** Dear OnnieTang We are delighted to know that you enjoyed your stays with us. Handy, which offers unlimited local calls, free long distance call to certain cities and unlimited data use, is one of our latest in room features so our guests can travel more effortlessly, we’re glad you enjoyed this feature. You are...

Hong Kong, China
Reviewed 3 January 2017

Nice, clean hotel aimed at more family type travellers and less gambling, mainlanders. Had a good stay, used the pool and recreational facilities. The rooms were a bit small, but it was comfortable. I've always liked the Sheraton chains, so everything was up to standard.

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Helpful?
Thank ronaldtin
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ronaldtin Thank you for staying with us. We are delighted that you loved our facilities and services and glad you made good use of the swimming pools whilst you were with us. We hope to welcome you back again soon to create another memorable experience. Best regards

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: RM512 - RM1,287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
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Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Higher the better”
jackbI5700CT, 22 Apr 2017 | Read review
“Room facing Parisian Hotel”
Ksheric, 22 Apr 2017 | Read review
“for a bit more, try the executive suite”
ericsze007, 20 Apr 2017 | Read review
“Ask for higher floors for a good view of the Cotoi strip”
920kshitijs, 19 Apr 2017 | Read review
“Room facing the Parisian hotel is nice as you look over the eiffel tower.”
dom3vans, 19 Apr 2017 | Read review
5 of 5
Ctrip.com
US$94* /night
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Booking.comUS$114
Expedia.comUS$114
TripAdvisorUS$114
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Prices are for 1 room, 2 adults
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