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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 95 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,587 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,230: English reviews
New Delhi, India
Reviewed 23 August 2016

i attended a conference in Macau and stayed at the Sheraton. the hotel is everything to offer from casino, shopping mall to good food. the other advantage is it is walking distance from Venetian. nice big rooms the only challenge it is so huge that one gets confused on how to reach the room

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Helpful?
Thank Mohit D
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Mohit D, Thank you for sharing your experience with us. We are glad to hear that you enjoyed our hotel facilities and found our location convenient. We strive to deliver a satisfied experience to all our guests. Do reach out with hotel staff when you need help during your next stay. We look forward to welcoming you back in...

Hong Kong, China
Reviewed 23 August 2016

There's nothing that leaps out about the Sheraton Macau when you compare it with all the other hotels of a similar level. Check in and especially check out takes a while because there are not usually enough people manning the desks, but the rooms are clean and well enough equipped and for the price I think it's a pretty goos...

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Helpful?
Thank MissLambkins
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear MissLambkins, Thank you for staying with us. We are glad to hear that you enjoyed our room facilities and dinning. As the largest Sheraton Hotel in the World, we do experience peak times where there are more guests and possible logger waiting time for check-in and check-put. We appreciate your understanding. It will be great if you can kindly...

Hong Kong, China
Reviewed 23 August 2016

My fiance and I decided to go to Macau for an overnight stay as she had never been there before. We booked the Sheraton as it was good value. Ctrip appear to be the best price to promote people to go to Macau. We arrived by fast ferry from Hong Kong. At the ferry pier there are a number of...

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Helpful?
Thank Bourneman1971
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Bourneman1971, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one. Your compliments on your room condition will be shared with team in order to recognize them for a job well done! Thank you for sharing this with us! We hope to have the opportunity to welcome you back in the...

Reviewed 22 August 2016 via mobile

A 5-star hotel with nice staff. Making guests feel at home but with exciting and relaxing holiday mood in such a busy and large hotel in such a tourism city is not an easy task. Well done, Sheraton! I have stayed here for more than 20 nights up to now this year.

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Helpful?
Thank CECILIA O
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear CECILIA O, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one. We will pass on your compliments to our team in order to recognize them for a job well done! We hope to have the opportunity to welcome you back in the not too distant future. For any assistance with...

Reviewed 22 August 2016 via mobile

Stayed at Sheraton again this year for the annual pool party pilgrimage in Macau. Check in took half an hour - way too long! Apparently they can't find a suitable room even though we have included them in our reservation. When we landed a room at the end of the (long) corridor, its toilet has a sewage smell, probably due...

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Thank Zac C
Reviewed 21 August 2016 via mobile

We were there just for a quick break and the hotel is so different than every other hotel in the area and is really suitable for families and as we enjoyed the hospitality from the time we arrived at the hotel and wonderful reception in the Elite check in area from them associate who checked us in and her anticipation...

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Helpful?
Thank Rajesh S
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Rajesh S, Thank you for taking the time to share your experience with us. We are sorry to hear the situation that you had encountered and glad to know that our team was able to provide assistance in time. We have shared your compliments with the team in order to recognize them for a job well done! We hope...

Ohio
Reviewed 20 August 2016

Just a quick couple night stay here, no complaints. Close to all the other hotels, restaurants, casinos, etc. Was a little bit of a line checking out, but it moved along and eventually we got out. Make sure you plan the shuttles and taxis accordingly to the ferry.

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Helpful?
Thank JK_trips
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear JK_trips, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one with the room condition, hotel facilities as well as service extended. Once again, thank you for the valuable feedback! We hope we will provide another memorable experience for you during your next stay. Best Regards, Guest Experience Team

Kota Kinabalu, Malaysia
Reviewed 19 August 2016 via mobile

Been there for 5 days 4 nights to attend seminar, the hotel place is very big and crowd of people. The room is clean, big, and comfortable. The housekeeping also very nice persons. When you visit there in raining season, please remember to borrow umbrella from hotel when you going out to explore. They provide free wifi every where inside...

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Helpful?
Thank JoeJoe888
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear JoeJoe888, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect and will definitely share your kind words with our entire service team to recognize them for a job well done! This will unquestionably inspire the team to continue delivering only the best in service to our valuable guest like you! We...

Singapore, Singapore
Reviewed 19 August 2016 via mobile

We had a business trip to Macau from 13/8 to 18/8. The check- in was a breeze. The room amenities were complete and it was a good rest every night after our hectic day schedules. The bed was incredible! On top of this, the services rendered was impeccable, from the bell boy, the front desk and the housekeeping. They were...

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Helpful?
1Thank Irene D
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Irene D, Thank you for staying with us. We are delighted that you found our location convenient and enjoyed your stay. We would like to invite you to experience our Club Lounge on Level 4 during your next stay, which is available to guests who book a Sheraton Club Room. Do stay in touch with us on our website...

Hong Kong, China
Reviewed 18 August 2016

Just spend a summer holiday weekend with 2 families at SGMH, it will great fun with all the Kung Fu Panda activities and the kids loved the family suite. Also, we hit the pool for the morning and all fun for the kids. Although it is not the cheapest room in town but the family suite is really special for...

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Helpful?
1Thank BH0529
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear BH0529, Thank you for staying with us and shared feedback! We are happy to learn that you and the families and the little ones had an enjoyable stay in our Family Suite. Thank you also for bringing the attention to the water pressure of shower in your bathroom which has also been addressed to respective team for immediate rectifications....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: RM532 - RM944 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC and Ctrip TA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for rooms near the elevator if you prefer to not walk so much.”
 of 5 bubbles dearanabanana, 21 Mar 2017 | Read review
“high floor is better~”
 of 5 bubbles 7elliec, 14 Mar 2017 | Read review
“If you ask Parisien View, you can enjoy great sightseeing.”
  • you can see the hotels in Cotai. Studio City, Venetian and Parisien.
 of 5 bubbles wishuahere, 7 Mar 2017 | Read review
“Join SPG for special rate”
 of 5 bubbles josephinek990, 27 Feb 2017 | Read review
“Higher up to get a view of the "Eiffel Tower"!”
 of 5 bubbles 136damiend, 23 Feb 2017 | Read review
5 of 5