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3.5
#44 of 116 hotels in Macau
Location
Cleanliness
Service
Value
Hotel S, situated on Ponte e Horta, offers boutique-style accommodation in central Macau,5 km from Macau Ferry Terminal. A unique place where you can relax yourself and fully enjoy your leisure time in Macau. It is ideal for extended business stays and family trips.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Chinese, Filipino
Location
No. 14 16, Praca Ponte E Horta, Macau 0 China
Name/address in local language
Macau Hotel S formerly macau Hotel Sun Sun
665 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This is the first time I enjoyed a long business trip in Macau.
The hotel was chosen by a local partner for many reasons.
The Taxi driver taken me to Hotel S mentioned that it was bought by the Ho Family some time ago.
Somehow I feel it a very European hotel, small, cozy and just sufficient stuff for what one wants, not too much or too little.
What I like about the hotel 1) Boutique style with 15 floors 2) Front desk with all English spoken staff 3) Comfortable lobby with sunny decoration 4) It has a tailored aroma in the lobby matching with its soap in the room
What I like about the guest room 1) The hotel gave me a free upgrade 2) The hotel invests in comfortable thick futon-like mattress 3) Guests have four pillow-styles to choose from 4) Open closet without doors giving more space
What I like about the room decoration 1) Marilyn Monroe printed painting on the wall 2) Another contemporary printed pairing on feature wall 2) Small cute cubic refrigerator with British flag print 3) Functional working desk 4) Adjustable stand light good for lighting the desk while I work
What surprised me 1) When I put up the “clean my room” card on the door handle, the cleaning team responded swiftly and soon someone pressed the door bell 2) The team was all men cleaners, English spoken. They finished the cleaning within 10 or less short minutes but leaving impression that they did clean the room well 3) When I asked for laundry service on the day of arrival, a lady showed up within 5 minutes with a balance and weighed immediately the clothes for cleaning.
Happy surprise about this hotel is very pleasant. I checked the room price on internet. It was very reasonably priced in particular during COVID-19!
I had bought a bathrobe at MOP300 because that was the only option if I wanted one. Due to my long stay, it is only a few dollars a day, so very good value.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is just great--with many buses stopping nearby and being close to eateries and places we planned to visit. The front desk staffers are polite, efficient, and have great communication skill.
The small room is clean though it feels so squeezed with the couch. It'd be more spacious and less cluttered without the couch, the cushions, and the many decorative items on the desk.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I came across this hotel online and I immediately liked the photos of the façade posted by the hotel management and some travelers. However, when we got there, we couldn't see any of it since the building's entire façade is covered due to ongoing renovation. The taxi driver of the cab we took was also not familiar with the hotel's new name. At any rate, the lobby looked clean and nice even if it's quite small. There's a sala and a café on the same floor. We arrived a bit early. They're very strict with the check in time -- hence, they didn't allow us to check in ahead of time. Luckily they allowed us to leave our bags in their luggage room. Mind you that check in time (at 3:00 PM) is quite late compared to other hotels, while check out time (at 11:00 AM) again in earlier compared to other hotels. That's exactly only a 20-hour accommodation!
Anyway, the room is not that big, but it's very nicely decorated, very "girlie", I should say. The halls on the upper floors are also nicely adorned with special light effects. Basic toiletries are provided. WIFI signal is good. Minimal facilities. No swimming pool, no restaurant (except for a small café on the ground floor), etc. What's good about this hotel is its location. It's just a few meters away from the Senado Square and other tourist destinations. Bus stops are just around the corner and other eateries as well. So if you're looking for a simple place to stay in, very basic with no frills whatsoever but conveniently located, then this is the right place for you.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:Don't arrive ahead of time
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bad service and unreasonable fee charge. This hotel charges extra fee for towel usage without showing any relevant policy. The receptionist showed zero respect and kept arguing rudely against the guest. Unbelievable.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christy Cheong, Guest Services / Front Office at Macau Hotel S formerly macau Hotel Sun Sun
Responded 14 Dec 2020
Dear guest, under normal circumstances, the hotel will not charge extra fee for towel usage, the hotel will only charge if there are damages found. Please contact us if you would like to discuss this matter personally.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since I'm unable to go back to Malaysia during the pandemic, I have been hotel hopping and came across this rare jem of a hotel. I am genuinely surprised at the friendly front desk and services provided by this hotel's staff. The best part of it all is really the extras this hotel provides. I bet you will be surprised like I did, as they had a common room for guests to rest during their stay! My friends and I could enjoy a few rounds of table tennis or pool, or even play PS4! How cool is that? They even provide FREE rental of bicycles, although I didn't get to personally experience this time due to the nasty weather, but I will definitely try the next time I am here! I love riding bicycles and missed doing so since I cannot go home. Definitely will not miss the opportunity when the weather is better! Breakfast is good and you should also try the Portuguese restaurant for dinner, really value for your money!
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christy Cheong, Guest Services / Front Office at Macau Hotel S formerly macau Hotel Sun Sun
Responded 7 Oct 2020
Thank you for the positive five star review you gave us for your recent stay with us. We are thrilled to be able to provide you with a little comfort for your current situation in Macao, and will gladly welcome you back to stay with us again in the near future!
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A very comfortable hotel. The staff were friendly and helpful and spoke excellent English. The beds were comfortable and the room well appointed. Try the all day breakfast, excellent choice.. The hotel was in the interesting older area with easy access to the main sights. Value for money.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christy C, Guest Relations Manager at Macau Hotel S formerly macau Hotel Sun Sun
Responded 23 Feb 2020
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
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My wife and my daughter arrived very late at night but they were given an excellent care. They treat them as a very special guest and the room provided with them is great with a nice view. The people working in the Hotel is very supportive and they even help you find the place you wanted to see in Macau.
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Date of stay: April 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Whenever you are traveling in Macau always think of BW - Best Western.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Due to various hold ups I didn’t get to the Sun Sun until midnight and I was worried my room had been given to someone else. Fortunately it was still there and the hotel was very good quality for its price. The staff spoke fluent English and were very helpful and the Sun Sun was only a short walk away from most of the main Macau sights and looks over a nice little square.
The only gripe I had was that the mattress was VERY firm but this was in line with the experience I had at most Chinese hotels.
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Date of stay: March 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recently spent a weekend at Hotel S (formerly Best Western Sun Sun) on Praca Ponte E Horta in the Macau Peninsula. This has been a good mid-range property with reasonably priced rooms in recent years. We've had a handful of good weekend stays here.
With the recent change in ownership and brand name, we noted few if any differences in our stay experience. Reservation was made through booking.com. Email confirmation was received immediately and we were well received upon arrival. There is luggage storage facility available if needed.
Front desk can arrange taxis for hotel guests and point out area sightseeing on provided maps. There is a small bar area and a fair sized lobby seating area on the ground floor. On the second floor is the hotel restaurant. There are a few local restaurants around the square in front of the hotel, two supermarkets within a few minutes walk and loads of other options for food and drinks as you go closer to the main sightseeing area in the World Heritage area.
During our recent stay, our room was the same as what we had experienced previously at Hotel S. The room included Two single beds, both comfortable. There is a small table, desk & chair, flat screen TV, fridge, kettle and a Nespresso machine (3 capsules) and a safe. There is plenty of space for luggage, fair views of the city if you are on upper level floors. The bathroom is standard size and fine.
Note, the internet connection from upper floors was spotty and service slow. We have experienced this problem at the property during previous stays as well. This was the only problem we encountered throughout out stay.
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Date of stay: August 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christy C, 客戶關係經理 at Macau Hotel S formerly macau Hotel Sun Sun
Responded 29 Aug 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed in Macau a number of times in all varieties of accommodation ranging from hospedarias to casino hotels, and on balance I'd say that the Sun Sun offers reasonably priced rooms in an excellent location.
When travelling, it is necessary to put into context the nature of the area you are staying. Thus, in Macau and HK, unless you are prepared to stay in a hospedaria and deal with all that comes in doing so, you are going to be paying relatively more for significantly less. In other words, skip over all reviews of hotels in HK/Macau that rant about the small size of rooms and erroneous notions about 'value for money' that don't apply here. Deal with it or pay over US$200+ a night to solve the problem. It really is that simple.
The Sun Sun hotel itself is fairly unremarkable, but it is well maintained, the staff are friendly and helpful, and it is located on a quiet side street close to all the (non-gambling) action in the old and charming part of Macau. There's an abundance of cheap food options close at hand, buses and taxis are easy to locate, and if going to Zhuhai, the short ferry crossing is simply over the road.
I paid US$94 for a double room located on the upper floors. It was clean and quite big for Macau. I would advise asking for a room from the 14th floor upwards as these rooms have always been non-smoking and thus have no lingering smell attached to them. I was also lucky enough to escape the dreaded mainland tour groups who were located on the lower floors. I only mention this as these groups are always extremely loud (shouted conversations outside bedrooms in the early morning), very pushy and shovy, and generally a nuisance to other guests as they show absolutely no consideration towards others.
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Date of stay: July 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Upper floors are preferable for above stated reasons. Book online with Best Western's site...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Macau area.
PRICE RANGE
RM 295 - RM 507 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western macau, best western hotel macau
FORMERLY KNOWN AS
Best Western Hotel Sun Sun
LOCATION
ChinaMacau
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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