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Grand Emperor Hotel

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#30 of 94 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Emperor Hotel
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391 Reviews from our TripAdvisor Community

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Showing 235: English reviews
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Reviewed 6 days ago NEW

I like hotels which are well kept. This was one of them! At first glance it was quite small but the hotel rooms were really huge! The finishings of the room was so classy and well thought of. They even have iphone docks which was very useful to me. The staff was very friendly and the location was perfect! There's...

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1Thank Richelle I
Singpore
Reviewed 3 weeks ago

Location - There's shopping mall right beside the hotel. Walkable distance toThe Ruins of St. Paul's, and those nearby attractions. There's free shuttle bus from City of Dreams back to Hotel. Excellent services provided from Hotel Management! Definitely come back again when I'm visiting Macau again! 😊

Review collected in partnership with this hotel
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1Thank Tiannie K
Hong Kong, China
Reviewed 4 weeks ago

Thanks for the warm welcome and nice preparation to my stay, especially Elise and Jenny. Both my wife and myself feel satisfactory to your service and thoughtful arrangement. This is my second stay in Grand Emperor, and I believe I will be staying again next time when I visit macau again. Location is perfect Room is spacious Service is excellent...

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1Thank gordonkmh
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear gordonkmh, Thank you for taking your time to leave a valuable review. It was with great pleasure to learn that you and your family had a very enjoyable stay with us, and that our services, staff and room met your expectations. It would be a great pleasure for us to take part in celebrating your anniversary here. Thank you...

Bangkok, Thailand
Reviewed 16 January 2017

this is my first time stayed Grand Emperor Hotel.. found location is in heart of Macau and very convinient to go any places and nearby Sinado square or next door Yaohan department store just couple minutes walk....I like this hotel overall beautifull and clean ....sure to come back

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Thank suyongl2017
Singapore, Singapore
Reviewed 13 January 2017

Very nice hotel in an unbeatable location, right smack in the middle of Macau's famed historic centre. Free shuttle to the Cotai strip of hotels and casinos, as well as the airport and the new ferry terminal. Very clean and spacious rooms.

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Thank Miguel D
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Thank you for choosing Grand Emperor Hotel during your recent visit in Macau. We are proud to hear your positive feedback of our hotel and are happy that we could exceed your expectation of our rooms. Thank you for sharing with us and we do hope that you will give us the opportunity to welcome you back. Yours sincerely, Jenny...

Reviewed 9 December 2016

Do not expect any hospitality. I can not understand why people rate this hotel 4+ at all. My first bad experience happened when I and my sister arrived at the ferry terminal. I couldn't find the shuttle bus stop easily. Because the name of the hotel is "grand emperor" but they have "emperor palace" signage and written in Chinese only....

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1Thank 未可 佐
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear 未可 佐, Thank you for taking the time to post a review on TripAdvisor following your recent visit. We value your feedback and we are sorry to hear about your experience. Please accept our sincere apologies and may we assure you that your constructive feedback will be investigated and corrective action taken as appropriate. We would appreciate it if...

Kuala Lumpur, Malaysia
Reviewed 8 December 2016

Efficient bus shuttle services, short queue but could have offered more locations exclusive to hotel residents. Very friendly, efficient English speaking staff. Buffet breakfast is good but more choices could be better. Walking distance to many places Senado Square, Nam Van Lake, Lisboa, Wynn, MGM, Star World, Kun Iam statue..superb location. Also nxt to New Yaohan food court. Highly recommended...

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Thank tiengwy
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear tiengwy, Thank you for choosing Grand Emperor Hotel during your recent visit in Macau. We are proud to hear your positive feedback of our hotel and are happy that we could exceed your expectation of our efficient staff. Thank you for sharing with us and we do hope that you will give us the opportunity to welcome you back....

Kennett Square, Pennsylvania
Reviewed 7 December 2016

I has very impressed with the staff. Annie W. helped us with all our questions. I like the British theme. There was a shiny antique royal carriage out front and 2 royal guards at the door. They even have a changing of the guard ceremony.

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Thank Robert W
Reviewed 15 November 2016

Location wise was great, beside shopping mall Yaohan and walking distance to Senado square and Cafe Nata Margaret serving the popular portugese tart. Check in was terrible, didn't get out keys till 3.30pm. They put us up on the 18th floor and some part of the floor was renovating. Noise was bearable but still could be heard from our room....

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Thank Josephine T
Hong Kong, China
Reviewed 15 November 2016

very nice and good location hotel. The staff are friendly. It's very near to the famous Portuguese tart shop. They have a handy phone which can online and make international calls. I also got a buy 1 get 1 free of their buffet dinner ! The buffet is good! Will lobster and many kind of seafood.

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Thank Bonnyyu

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Babysitting

Additional Information about Grand Emperor Hotel

Address: No.288 Avenida Comercial De Macau, Macau, China
Region: China > Macau
Price Range: RM549 - RM992 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Emperor Hotel 4*
Number of rooms: 300
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Also Known As:
Grand Emperor Macau
Hotel Grand Emperor
Hotel Style:
#15 Casino Hotel in Macau
#17 Romantic Hotel in Macau
#17 Spa Hotel in Macau
#18 Family Hotel in Macau
#28 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Grand Emperor Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get as high as possible.”
 of 5 bubbles 639rudyb, 26 Oct 2016 | Read review
“Well presented hotel.”
 of 5 bubbles 731maryn, 14 Sep 2016 | Read review
“We were on 17th floor, the only non-smoking floor of the whole hotel. Somehow they adhere strictly to this non-smoking rule.”
 of 5 bubbles nippycissy, 22 Aug 2016 | Read review
“avoid rooms ending with 01 02 03, 32 33 34, no view at all”
 of 5 bubbles PanS3, 28 Jan 2016 | Read review
“Only one non-smoking floor”
 of 5 bubbles Wong6690, 26 Dec 2015 | Read review
5 of 5