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Sofitel Macau at Ponte 16

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#14 of 93 Hotels in Macau
Certificate of Excellence
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Sofitel Macau at Ponte 16
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3,199 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau at Ponte 16
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Showing 2,241: English reviews
Reviewed 13 June 2014 via mobile

I love staying at hotels and rating them one by one if i have time. I have always loved living in hotels since i was a kid. Basic and normal rating criteria includes the following: Service, food, rooms, neatness, staff courtesy. Those are the basics unless some other stuff really piss you off. For this hotel... its actually very simple...

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Helpful?
Thank Hanson C
Juan Pablo R, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Hanson C) Thank you for taking the time to share with us your recent experience at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time with us. We do suggest booking a table in our French boutique restaurant ‘Prive’. You will be amazed! In fact, from the...

Chicago, Illinois
Reviewed 13 June 2014 via mobile

We only had 1 night in Macau but the Sofitel proved to make it memorable. We were able to upgrade to a suite which blew us away! We had a jacuzzi, two bathrooms, and spectacular views of both the ocean as well as the strip leading up to Lisboa Casino. When we travel and have limited time we generally don't...

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Helpful?
Thank UPSnoFn
Juan Pablo R, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka UPSnoFn) We all need to pamper ourselves once in a while! We are happy that you decided to do so with us at the Sofitel Macau at Ponte 16. Thank you for taking the time to share you recent visit and your wonderful experience in town. Was there enough time to enjoy our facilities? Did...

Singapore, Singapore
Reviewed 11 June 2014

My wife and I thoroughly enjoyed our stay at this hotel. The staff was great from check in to helping us with whatever we needed to holding our bags while we adventured throughout the historical section of Macau. This hotel is perfectly located near all the historical attractions. And it's a quick cab ride from the ultra large casinos on...

Review collected in partnership with Sofitel.com
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Thank Andrew B
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Andrew B) We are very happy to learn that you and your wife had a wonderful couple retreat with us. Thank you for sharing your recent stay at the Sofitel Macau at Ponte 16. Which treatment did you enjoy in our So Spa? Did you try the Couples Massage with Jacuzzi? It is a delight...

Guildford, United Kingdom
Reviewed 11 June 2014

Myself and my friends were very impressed with the Sofitel. The service and attention to detail was outstanding. It felt as if the staff (particularly Princess and Gerie) couldn't do enough to make our stay memorable. The rooms were beautifully decorated and clean. The bed was exceedingly comfortable; it was lucky that breakfast was served until 11!! I would most...

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Helpful?
Thank Punter74
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Punter74) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are very happy to learn that you had a quiet and peaceful retreat during your visit in our property. We have to agree that our Club Sofitel is our little piece of heaven....

Sydney, Australia
Reviewed 9 June 2014 via mobile

I stayed here for two nights to watch a boxing fight. The rooms are large, clean and is well equipped. The hotel has a pool, spa, sauna, beauty centre and everything you'd expect from a 5 star hotel. The staff were really helpful and assisted my friends and I with all the information we needed to get around the area....

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Helpful?
Thank Ty C
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Ty C) Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time with us during your visit in town. Did you have time to explore the old town including St Paul Ruins, The fortress and the beautiful Senado...

Manila, Philippines
Reviewed 8 June 2014

Stayed here for 2 nights last April 2014 as I'm an accor member. The shuttle servicing the ferry terminal is small unlike that of other 5-star hotels. the room is lovely and well-appointed with a nice view of the river. the linens are so comfy and soft and smell really fresh. the rest room is spacious too. The shower is...

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1Thank KB C
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka KB C) Thank you for sharing with us and fellow travelers your recent stay at the Sofitel Macau at Ponte 16. We are excited to learn that you had a wonderful time with us. Do not forget next time to visit our So Spa in our 6th floor. Our international team of Ambassadors offers the...

Kiev, Ukraine
Reviewed 8 June 2014

I am happy to say there are many improvements in Sofitel since i visited it couple of years ago. Especially, the staff became more advanced in portuguese and english. Keep in mind that you will be asked not only for payment, but also for quite big pledge in advance. You have to understand them; many tourist have no money at...

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1Thank Borys B
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Borys B) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are very happy to learn that you and your family had a wonderful time with us. We appreciate your understanding as in fact as normal practice in the region and hospitality itself...

Dortmund, Germany
Reviewed 5 June 2014

In general the staff is very kind and helpful, but they just have been not prepared for many guests during one of the major vacation holidays. The free shuttle bus from ferry terminal to the hotel and back is a nice service (offered by more or less every major hotel in Macau). The service when accessing the bus is poor,...

Review collected in partnership with Sofitel.com
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Thank Majo2012
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Majo2012) Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are disappointed to learn that your arrival experience was not properly taken care of. It is very upsetting to learn that the shuttle bus and the employees did not assist you when boarding....

Madeira
Reviewed 4 June 2014

In Macau there are plenty of nice hotels, so it is hard to overcome these special and luxuries hotels, Sofitel Macau at Ponte 16 tries hard to do it. Friendly staff, good facilities and always a luxuries atmosphere everywhere you go. Besides the excellent view you can get from this hotel, there is a well decorated outside swimming pool. The...

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1Thank tonireis
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka tonireis) Thank you for taking the time to share your recent stay at the Sofitel Macau at Ponte 16. We are delighted to know that you had a wonderful time with us. It is really exciting to learn that you enjoy almost all our outlets and services while you visited Macau. Nevertheless, for your next...

Sydney, Australia
Reviewed 4 June 2014

The hotel is very much near the center of the city and close to many sights to visit. Due to our small baby (6 months old), we didn't do casino at all, apart from short visit around, most time spent in hotel for the night. But we sure enjoyed the brekki the following morning, even fed the baby a bit...

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Helpful?
Thank OliZ12
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka OliZ12) Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to learn that you enjoyed your stay with us. We have shared your review with all our team as we are sure your positive feedback will motivate them to keep up with the great work....

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: RM472 - RM941 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
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Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“breathtaking view on the river”
 of 5 bubbles A8940XQmarier, 18 Feb 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
“Waterfront side might give you more beautiful view”
  • City view from our window
 of 5 bubbles Handoko, 31 Jan 2017 | Read review
“The views from all the rooms are fantastic.”
 of 5 bubbles lindae989, 25 Jan 2017 | Read review
“Both sides of the hotels have great views”
 of 5 bubbles Up1ntheair, 23 Jan 2017 | Read review
5 of 5