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Sofitel Macau At Ponte 16

Ctrip.comUS$83*
View Deal
#13 of 95 Hotels in Macau
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$140*
US$83*
Great Deal
US$117*
US$117*
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Sofitel Macau At Ponte 16
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3,303 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau At Ponte 16
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Showing 2,310: English reviews
Itoman-shi, Okinawa, Japan
Reviewed 3 February 2015

this floor was very comfortable. staff is very kind. Thank Ramil and Jos! Breakfast and light dinner is enough and convenient. we could relax at this lounge.

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Helpful?
Thank mtrymd
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear mtrymd, Thank you for sharing your comments. I am glad to read that your stay at the Club Floor was comfortable. It does receive a lot of great feedback from our guests. We eargerly await your next visit. Best regards, Kathlene Marin Guest Experience Manager

London, United Kingdom
Reviewed 2 February 2015

Stayed for a night whilst visiting Macau on pleasure at at quiet time of year. We'd booked a club room, which was reasonable value compared to our equivalent hotel in Hong Kong, but was probably 75% more expensive than the cheapest room with no breakfast. However we were delighted with our stay due to the excellent service: 1. On checking...

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Helpful?
Thank littev0ices
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear littev0ices, Thank you very much for a superb review. I am very pleased to see that you were delighted with your stay mainly due to the service which has and always will be our key focus at Sofitel Macau. I must mention that our team has a great dedication to what they do and service from the heart comes...

Dubai, United Arab Emirates
Reviewed 1 February 2015

Hotel's outskirts as well as the complimentary shuttle from Macau Terminal can be deceiving of what we have witnessed with the interiors of the property. Elegance exudes in the lobby and rooms. Location is prime when visiting the old town of Macau. It's close proximity to the Ruins of St. Paul and Senado Square makes it ideal. It could have...

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Helpful?
2Thank Gullybe
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Gullybe, Thank you for sharing your comments with us. I am glad that you appreciated the decoration in the lobby and room. Our location is indeed ideal for those short walks to explore the old town of Macau, not to mention good gastronomic experience with the local restaurants around. Of course, our Le Chinois on the 18th floor is...

singapore
Reviewed 1 February 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Catherine H
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Melbourne, Australia
Reviewed 1 February 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Linda E
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Reviewed 31 January 2015

I stayed Sofiel for one night on 22nd Jan. The experience with spa is perfect, and the staff on 17th floor whose name is Vincent and Ramil is nice and helpful, they are so patient to answer all our questions.By the way, I am really enjoy the hightea and breakfast.

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Helpful?
Thank Ian H
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Ian H, Thank you for posting a nice review about Sofitel Macau on Trip Advisor. I am glad that your experience at the Spa was perfect. Vincent and Ramil are most appreciative of your comments about their service. Hope to see you again. Best regards, Kathlene Marin Guest Experience Manager

Singapore, Singapore
Reviewed 31 January 2015

Location 1. Out of place.Their shuttle bus is the only one that need to wait long at the Ferry Terminal. Customer service - 1. At check-in, the pinoy lady asked whether we want to upgrade our room at certain additional price. Com'on if you want to upgrade, just upgrade it for free. The customers know what they wanted when they...

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Helpful?
Thank RayKT
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear RayKT, Thank you for sharing your comments with us. I am very sorry that your we did not manage to meet your expectations. We are always unhappy to see a dissatisfied customer especially when it comes to service issue and we do take your comment very seriously. We are not known for it on this site and please allow...

Quezon City, Philippines
Reviewed 30 January 2015

Hello Tripadvisor and Sofitel Ponte 16 Macau, I'm John from Philippines and I would like to share our great experience in this Hotel and the excellent accommodation coming from these staffs (Ramil, Vincent, and Mark). We are at the 14th floor seaview, amenities are high-end, the room interior is cozy, perfect place to visit and to relax with. (Two thumbs...

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Helpful?
Thank RodrigO_888
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear RodrigO_888, Thank you for your great review and for giving us two thumbs up. The team, especially the Ambassadors you mentioned in your comments, are more than delighted to receive your praises. We surely look forward to welcoming you back soon. Best regards, Kathlene Marin Guest Experience Manager

Singapore, Singapore
Reviewed 29 January 2015 via mobile

I stayed at the Sofitel Ponte 16 last wk from 23/1-25/1 2015. It was overall a pleasant experience.Having been to Macau some yrs back the typical impression of a hotel is one with bright lights glitzy casinos, however Sofitel gives a more toned down approach.It is located in the city area some distance away from the uniform cotai hotel strip.It...

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Helpful?
Thank Desmond T
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Desmond T, Thank you for your comments. I am glad that you liked the old town and that you enjoyed your stay very much. The taxis do charge extra for the suitcases and the trip from the airport to the hotel would cost you around 90 MOP with a piece of luggage. The hotels does provide shuttle to and...

Mumbai
Reviewed 29 January 2015

Spending a night at Macau wow .. spending a night at the Sofitel club room .. make that a double wow. .. but i was very sadly let down. Lets start off at the Ferry we come out .. identify the sofitel board and told you have to go out and go left .. what was not told to us...

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Helpful?
Thank Dominic D
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Dominic D, Thank you for sharing your comments with us and please accept my most sincere apology for the shortcomings experienced during your stay. The experience you had during arrival is very atypical of the usual service standards provided by our Guest Relations Ambassador. Please allow me to mention that we do not distinguish our guests by skin color...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lobby Bar
Rendezvous Lobby Bar
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: RM461 - RM1,331 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Travelocity, ACCOR, Agoda, Booking.com, Hotels.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sofitel Macau At Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau At Ponte 16 staff and other travellers.
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Questions? Get answers from Sofitel Macau At Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the club rooms on the 17th floor, great value and you are guaranteed a fantastic view.”
KLBlue, 20 Apr 2017 | Read review
“Executive Floor with view over the water if you can!”
hongkongmui888, 20 Apr 2017 | Read review
“Good location and outstanding service”
  • View of Macau at night
ayshhk, 18 Apr 2017 | Read review
“Go for the club access floors if you can, the free snacks and drinks after 5pm are great! Well worth the extra $$”
Charlie00001, 10 Apr 2017 | Read review
“for leisure stay is ok, if you are high expectation guest. This is not the one !!!”
kk9394, 4 Apr 2017 | Read review
5 of 5
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US$83* /night
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TravelocityUS$117
Asia TravelUS$140
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Prices are for 1 room, 2 adults
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