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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,825 Reviews from our TripAdvisor Community

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Showing 2,696: English reviews
Nottingham, United Kingdom
Reviewed 21 August 2012

I recently spent a fortnight at the Sol Cayo Guillermo Hotel. Everyone involved with our holiday at the hotel gave us outstanding care and attention. Senor Heras - the General Manager - set the standard for all his staff; he seemed to work 24 hours a day 7 days a week and nothing was too much trouble for him. This...

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Helpful?
9Thank nina795
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear Nina, Thank you very much for your comments, everyone here work very hard to satisfy our customers. I appreciate the words that gives me about my job, my mission is to motivate all my workers from the first to the last, and create a good working environment. I'll pass it back to Ivan the Thomas Cook guide, I'm sure...

Bewdley
Reviewed 19 August 2012

My Wife and I have just returned from a holiday that we will remember for a long time. We read the negative reviews before we went but they were all unfounded. The room was large and cool in the proper sense, the food was plentiful and variable despite what people have said. Buffet style with a pasta bar, a grill...

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2Thank nifticalus
Doncaster , England, United Kingdom
Reviewed 15 August 2012

I have been back home for a couple of weeks after a two week stay at The Sol and have been thinking of what to write about on here, after reading many reviews from people who would have been there at the same time I think if they were actually there ? ( my view and opinion ) My wife...

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18Thank Andy P
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear Guest, Thank you very much for all your nice comments. It is always a real pleasure for all of us to see that our guests return to our hotel year after year. I hope I will have the pleasure in welcoming you personally on your next stay. Kind regards from Sol Cayo Guillermo.

Port Perry, Canada
Reviewed 14 August 2012

We stayed at Sol Cayo Guillermo from August 3 - August 10th. This was our third trip to Cuba, previously at 5 stars in Cayo Santa Maria and I can't go on enough about how much more we loved this place than the others we had stayed at! Our reason for the visit was we are planning a destination wedding...

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11Thank sedgy6969
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear Sedgy6969, Thank you very much for publishing on the trip Advisor, your opinions about your stay at Sol Cayo Guillermo. We are very glad to know that you spent fantastic holidays among us in our hotel. We appreciate all the complimentary comments about our hotel and the services we offer. Thank you very much for the intention to come...

Nottingham, United Kingdom
Reviewed 14 August 2012

My husband, myself and our 3 daughters aged 20, 16, and 13 have just returned from Sol Cayo Guillermo and WOW what a fantastic time we all had! We were met at the airport by the Thomas Cook Rep - Ivan with a hugh smile who was very friendly and made the short journey to our hotel (40mins) go very...

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9Thank GSJPM
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear guest, Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Guillermo. We appreciate very much, all your complimentary comments , because they will be useful for all the future guests who will be staying in our hotel. For me and for all Hotel staff was a pleasure to attend and...

Reviewed 13 August 2012

We stayed at the Sol Cayo Guillermo from the 13th to the 27th of July and here are my observations: Let me start by saying, I’m not going to whinge about weather, bugs or anything else outside the control of the hotel, any comparisons are with similarly priced hotels in Cuba, so for others to say “its Cuba” or similar...

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10Thank vonuberwald
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear guest, Thank you for letting us know your impressions about your recently stay in Sol Cayo Guillermo. Your opinion it has been valuable because you gave us important elements in order to achieve a better service and client’s satisfaction and really sorry about yours negative perceptions . It would be a pleasure to welcome you back if you decide...

New Tredegar
Reviewed 13 August 2012

My husband & I along with our two daughters (13 & 10) returned from Sol Cayo Guillermo on 10th Aug 12 after our best ever 2 wk holiday. I don't know where to start with this review because I have so much to say. This is a very friendly hotel & the perfect place for families with children of all...

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8Thank alisonNewTredegar
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear Alison, First apologize for this late reply this review. We all thank you post your honest comments, it is true that for families offer a very acceptable product, we work hard every day to satisfy and we make every effort to give us the best. The most important thing is to know that our efforts are recognized by our...

London, United Kingdom
Reviewed 13 August 2012

We have just returned from a wonderful 2 weeks at the SCG and felt compelled to write this as soon as possible (26 July thru 9th Aug). We had a very smooth flight down to Cuba and after a short direct transfer of 40 minutes arrived to a wonderful warm welcome by all the staff who were singing and dancing...

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12Thank CRAZEECAZZA
London, United Kingdom
Reviewed 11 August 2012

We (me, my wife, and 2 children, 17 and 13) have just got back from 2 weeks at this hotel. We had one of our best holidays ever. The hotel itself is typically Caribbean. Its not a 5 star luxury resort, but the rooms were clean, spacious, and had everything we needed. The food at the hotel was well presented,...

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8Thank Snezza
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear guest, Thank you for your valuable comments, the entire staff of Hotel is very please you rested at the Sol Cayo Guillermo. We will continue working hard on the same line. Hope to see you soon next year. Best regards from Cuba.

London, United Kingdom
Reviewed 10 August 2012

Myself,my husband and his 2 teenage children have just returned from Sol Cayo and I can`t recommend it enough.It has the most beautuful beach I have ever seen and so clean.The hotel itself is very typically Cuban and the rooms have everything you could need.The staff and especially the manager can`t do enough for you and any problem is dealt...

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7Thank elpeters71
Luis Alberto H, General Manager at Sol Cayo Guillermo, responded to this review

Dear Customer, Everyone at the Hotel welcomes your comments. I hope you spent a good holiday at the Hotel Sol Cayo Guillermo. Greetings from Cuba.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: RM624 - RM1,377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Guillermo staff and other travellers.
294 questions
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the 1300 block if you don't want a room with giant cockroaches”
  • Cockroach
 of 5 bubbles lap222133, 24 Mar 2017 | Read review
“1200 section was very nice view of ocean, second floor ,Do NOT go to the 100 section it was dirty and stinky”
 of 5 bubbles nancy22cowgirl, 23 Mar 2017 | Read review
“All the rooms are renovated and very nice. The 900 building is close to everything!”
 of 5 bubbles samlovescuba2017, 22 Mar 2017 | Read review
“Stay out of the 200s”
 of 5 bubbles tropigirl9, 21 Mar 2017 | Read review
“Oceanview rooms are wonderful, but you need to request one in advance and there is an additional charge of 5 CUC per person per day.”
 of 5 bubbles paulmJ5673MA, 19 Mar 2017 | Read review
5 of 5