Sutera Sanctuary Lodges
139 reviews
#2 of 18 Hotels in Ranau
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Jalan Cinta Mata Mesilou, Jalan Kundasang Kauluan A4 Road, Mount Kinabalu, Ranau 88000 Malaysia
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Room & Suite (85)
Dining (22)
About
#2 of 18 hotels in Ranau
Location
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Within the World Heritage Site, Mesilau Nature Resort offers climbers the alternative and more challenging trail up Mount Kinabalu. Climbers and non-climbers can indulge in the coolness and serene surrounding of this nature retreat under Sutera Sanctuary Lodges. Here, you can view the world largest pitcher plant, "Nepenthes Rajah" and rare wild orchids along the Mesilau Nature Trail. Nestled at the foot of the magnificent Mount Kinabalu at 2,000 meters above sea level and within the World Heritage Site, Mesilau Nature Resort promises to enchant visitors with it's cool temperature climate and serene surroundings as an amazing nature paradise. There is also a challenging 18 hole golf course nearby for avid golfers.
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Full view
Property amenities
Free parking
Bar / lounge
Restaurant
Breakfast buffet
Non-smoking hotel
Laundry service
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Location
Full view
50Car recommended
Grade: 50 out of 100
7Restaurantswithin 10 km
7Attractionswithin 10 km
Contact
Jalan Cinta Mata Mesilou, Jalan Kundasang Kauluan A4 Road, Mount Kinabalu, Ranau 88000 Malaysia
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139Reviews6Q+A26Room tips
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We stayed for two nights at Kinabalu Lodge. The lodge is beautifully decorated and it creates an amazing retreat ambience. Dining at the patio with the sound of fauna, enjoying the wonderful view of mount kinabalu just from the kitchen and throwback time with family at the fireplace, just to name a few of our great moment here. The Manager, Mr. Johar and Miss Shanty were very friendly to us and did a great job serving and checking on us. Asian delicacy served at Liwagu restaurant, is also something that we are going to miss. Overall, simply worth it. Bye Apai73
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Date of stay: December 2018
Helpful
Response from suterasanctuary, General Manager at Sutera Sanctuary Lodges
Responded 27 Dec 2018
Thank you for taking the time to highlight your satisfaction during your recent stay. It is always a delight to hear our guests share their unique experiences with us. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Ravi Kathiravelu General Manager
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Sutera Sanctuary Lodges is a luxurious slice of island life. Facilities are good & the beach is stunning. The hotel has its own private stretch of beach so you dint get overwhelmed by the daytrippers. Onece they leave at about 3pm you have the place to yourself & fellow guests. Excellent snorkelling conditions in the shallows We were delayed an hour getting to the Island by a problem with the Hotel boat, but on arrival we received a heartfelt apology & were upgraded to a Villa. Great Service.
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Date of stay: December 2018
Helpful
Response from suterasanctuary, General Manager at Sutera Sanctuary Lodges
Responded 16 Dec 2018
Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Ravi Kathiravelu General Manager
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After a fairly dismal stay in Sandakan, we drove to Poring Hot Springs with low expectations. However, we were very pleasantly surprised. We stayed at one of their two Premier Palm Villas which is up a small hill of the property - slightly separated from the rest of the other accommodation. It had 3 bedrooms, each with an ensuite, kitchen, large lounge and eating area. It was very clean and comfortable, nice outlook with large windows and they deliver room service dinner or lunch on a back of a four-wheel drive! It’s a perfect place for families or a large group. Breakfast was nice and about a 10 minute walk away in the national park itself. We chose to drive down the hill as walking back up with 3 kids in tow wasn’t going to be easy in the heat. Service was very friendly and…
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Date of stay: August 2018
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Response from suterasanctuary, General Manager at Sutera Sanctuary Lodges
Responded 7 Sep 2018
Thank you for taking the time to highlight your satisfaction during your recent stay. I'm glad to hear that you enjoyed our Palm Villa as it was built with the idea to cater to travelling families. Our team are always more than happy to share tips on how to enjoy yourself at the park. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Ravi Kathiravelu General Manager
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I stayed at liwagu suite and had a comfortable night before climbing mt Kinabalu. the dormitory up in palabalan is also nice given that you have your own bed to sleep. Wish they could do something in providing hot water for guests, drinking and bathing, by installing more solar panels. After all, they charge foreigners a double of the locals!
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Date of stay: August 2018
Helpful
Response from suterasanctuary, General Manager at Sutera Sanctuary Lodges
Responded 22 Aug 2018
Thank you for taking your time sharing your feedback regarding your recent stays with us! I am glad that you are having a comfortable stays. Nevertheless we take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. My team and I wish you a pleasant day! Regards, Ravi Kathiravelu General Manager
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I have unpleasant experience with your counter staff. As she asked me to write my comments, here I am. We didn’t have a good check-in n the checkout was just unpleasant as well. While compliments to the service staff helping us with broken TV, etc.. your counter staff left us wi a bad taste after paying such a high price fr a basic n badly needed upgrading rooms and toilets. Our issues as follows: 1. Dispute over breakfast included. Your counter staff said only 2 breakfast is shown although room is booked for 4 over Agoda. We were stuck for a while as your counter staff is debating through and fro it’s only breakfast for two.. after we re-iterated over and over and even shows the Agoda booking details.. room for 4 and it specially says breakfast included.. only then the…
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Date of stay: July 2018
Helpful
Response from suterasanctuary, General Manager at Sutera Sanctuary Lodges
Responded 30 Jul 2018
Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. I do apologies for the inconvenienced. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. I hope this experience does not deter you from staying with us again. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Ravi Kathiravelu General Manager
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ALSO KNOWN AS
mesilau nature hotel kota kinabalu
FORMERLY KNOWN AS
Mesilau Nature Resort
LOCATION
MalaysiaSabahRanau
NUMBER OF ROOMS
71
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