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Holiday Inn Express Cardiff Airport

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Holiday Inn Express Cardiff Airport
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782 Reviews from our TripAdvisor Community

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Showing 767: English reviews
Bristol, United Kingdom
Reviewed 5 days ago NEWvia mobile

So went to go check in and was told rooms wasent ready fair enough as it was half 1 but then come to 2pm went to find out if was ready yet to be told would be 15 mins well finaly after waiting 40 mins we got the key for the room at 2.40pm which i wasent happy about as...

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Helpful?
Thank Luke R
Neil P, General Manager at Holiday Inn Express Cardiff Airport, responded to this review

Dear Luke, I am shocked that you chose to voice your 'concerns' on trip advisor for issues, that you were not indeed factual. Your statement of times for arrival are not accurate, as I have checked the CCTV to confirm, and from the time you entered the property until the time you left ands subsequent have endeavoured for a full...

Poole, United Kingdom
Reviewed 1 week ago

Stayed here before flying off to Tenerife for xmas. Chap on reception was very polite and helpful. Transfer to the airport was with a really nice guy, very chatty and helpful. When we returned to our horror the car battery was flat! No problem for the mini bus driver, promptly went and got his jump leads and got us started...

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Helpful?
Thank Cal10082014
Neil P, General Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Cal What an amazing review about your stay. We have a few guests that experience the nightmare of a flat battery, and lets be honest at the end of a great holiday, it is the last thing you need. I'm so glad we were able to get you on your way in no time to get the post holiday...

Sandhurst
Reviewed 1 week ago via mobile

Currently looking forward to my second night here. Impressed so far. Rooms very spacious (I'm on the second floor). Good wifi, included in the price - you really don't need to pay the extra for super fast broadband. I managed to work on my laptop fine last night and then watch a couple of episodes of my favourite show on...

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Helpful?
Thank Janice D
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Janice D, A huge thank you for your fantastic review! I am so pleased to hear you had an enjoyable first night with us and I hope the second night also didn't disappoint! It is great to hear you were able to try out our recently upgraded internet - I shall pass on your positive feedback to out IT...

Yate, United Kingdom
Reviewed 1 week ago

Having stayed at other Holiday Inn Express locations in the past, we booked a short break at this hotel between christmas and the new year. I'm sorry to say this particular location did not live up to the standards seen at other hotels in the chain. I will break down the areas for improvement as well as praise into bite...

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Helpful?
Thank shopping884
Devon, United Kingdom
Reviewed 1 week ago

Fantastic hotel, very welcoming and helpful staff. Quiet rooms, felt car was safe. Very very handy for airport, with very good transfer service. Would stay here again. Only let down was the eating areas were not cleaned down quickly enough after breakfasts. And some unruly children were running about

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Helpful?
Thank JohnMoosse
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi JohnMoosse, Many thanks for taking the time to provide us with your feedback. I am pleased to see you enjoyed you stay and found the staff to be welcoming and helpful. It is lovey to see that you will stay again and that you made use of our Park, Stay & Go package - it does make everything much...

Caerleon, United Kingdom
Reviewed 3 weeks ago

We only live 30 miles from Cardiff airport but due to an early departure on a Monday morning and the thought of delays on the M4 we decided to book this hotel for one night as it also offered parking. What a pleasant surprise, it was in an excellent position, 5-10 walk away from the airport or use of a...

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Helpful?
Thank Jackie P
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi Jackie P, A massive thank you for leaving us such a fantastic review! I definitely agree that it was much better to stay the night before your flight to avoid the awful motorway delays! I took great pleasure in reading you kind comments especially regarding the team. Both Daniel and Bella are both wonderful and I am very proud...

Wales
Reviewed 4 weeks ago

Fine for an overnight stay before an early flight. Comfortable beds. Very reasonable prices for an airport hotel. We avoided the food this time. Our previous experience was not good. Good shuttle service to the airport.

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Helpful?
Thank craftfairy
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi craftfairy, A huge thank you for leaving us a lovely review! I am really pleased to see you enjoyed your stay and we hope to welcome you back again in 2017. I hope you have a happy an healthy New Year. Thank you once again and take care, Charlotte Fenwick Deputy General Manager

Michigan
Reviewed 4 weeks ago

We had to be at the airport by 4:00 am, so we decided to try this airport Holiday Inn Express. They offered a parking package and airport shuttle. Check in was convenient, and the shuttle for 4 am was easy. The convenience is super and the second best thing is how nice and friendly all the staff was -- check-in,...

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Helpful?
Thank sjw11
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi sjw11, Many thanks for taking the time to leave us such a lovely review. I am pleased to see you took advantage of our Park, Stay and Go package and it is wonderful to see you have booked with us again! Regarding the second bed in the room, this may have been because you booked a Double room with...

Swansea, United Kingdom
Reviewed 4 weeks ago via mobile

This hotel still has to be the best still from going here quite a number of times in the past, it has comfortable beds, eat all you can breakfast, and most of all a very nice room with stylish bathroom, the staff are very good and friendly.

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Helpful?
Thank jamieb452
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi jamieb452, A huge thanks for you your five-star review! It is fantastic to see you continue to stay with us and I would like to thank you for your loyalty. I took great pleasure in reading your kind comments and I will ensure the rest of the team also have a read. I hope you have a happy and...

manchester
Reviewed 4 weeks ago

This hotel only serves a purpose for a 1 night stay before a flight. Not a over friendly welcome , given a twin room instead of a double. Asked for it to be changed and was treated by a bit of attitude, although the room was changed after some key board banging ! Unfortunately I arrived on the hotel staff...

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Helpful?
Thank pauljbManchester
Charlotte F, Manager at Holiday Inn Express Cardiff Airport, responded to this review

Hi pauljbManchester, Thank you for taking the time to provide us with your feedback. Please be assured I will be taking on board your comments to further improve the hotel. On behalf of the hotel, I would like to wish you a very merry Christmas and a happy and healthy new year. Kind regards, Charlotte Fenwick Deputy General Manager

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer an inclusive continental breakfast with three hot items as well as a free shuttle service to Cardiff Airport. ... more   less 

Additional Information about Holiday Inn Express Cardiff Airport

Address: Port Road, Rhoose CF62 3BT, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Price Range: RM221 - RM495 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Airport 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Holiday Inn Express Cardiff Airport Hotel Rhoose
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cardiff Airport staff and other travellers.
14 questions
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5 months ago
England
6 months ago
England
6 months ago
Cardiff
over a year ago

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Questions? Get answers from Holiday Inn Express Cardiff Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your room for cleanliness and the bed is comfortable.”
 of 5 bubbles shopping884, 8 Jan 2017 | Read review
“High room away from lift”
 of 5 bubbles JackieP999, 26 Dec 2016 | Read review
“Log into the complimentary WIFI in reception as I couldn't access it in my room, but was fine when I logged in downstairs.”
 of 5 bubbles pauljbManchester, 20 Dec 2016 | Read review
“all are good”
 of 5 bubbles evans333, 14 Dec 2016 | Read review
“3rd floor's quiet”
 of 5 bubbles JohnTravelsLots, 28 Oct 2016 | Read review
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