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Hotel Playa Cayo Santa Maria

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5,953 Reviews from our TripAdvisor Community

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Showing 2,891: English reviews
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Reviewed yesterday NEW

Here's a brief overview Trip from the airport to the resort - takes about 1:45 however the beer is cold, our on bus rep/guide was very knowledgeable and did a good job. Interesting scenery along the way. Trip was fine Check In - Very friendly and accomodating. Good job Rooms - Clean but tired. (Marks on the wall, drawers broken...

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Thank Andy C
Toronto, Canada
Reviewed yesterday NEW

My boyfriend and I traveled to playa Cayo feb.14- feb.21,2017 with Cubana from Toronto. DO NOT fly this air company. Planes are in awful condition, so are the tour buses. VERY run down and smell/ look disgusting. Our trip would've definitely been ruined, if it weren't for Heidy in Customer Service. She treated us as VIP and was most helpful...

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Thank anastas95
Reviewed 2 days ago NEW

The beach was absolutely beautiful. Me and my girlfriend were scared that the beach would not be as good as places like Punta Cana. The beach was perfect white sand, no rocks, no shells, turquoise ocean, long beach, shallow for a long time. Resort is beautiful everywhere, many pools, awesome landscaping, many many many acres. CONS: - Staff has VERY...

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1Thank Brandon S
Edmundston, Canada
Reviewed 2 days ago NEW

Playa Cayo Santa Maria I just returned from a vacation with my family (Dec 30th - Jan 6th) and this resort was really nice overall. Arrival : When we arrived, there wasn't anything that indicated where the people with a Montecristo package (quick check-in and no waiting) we're supposed to go so we went behind another couple who seemed to...

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1Thank Megan P
Toronto
Reviewed 2 days ago NEWvia mobile

This was our second trip to Cuba, our first being a few years ago to Playa Pesquero in Holguin. Beach/Pools We LOVED the beach at this hotel, probably the most beautiful beach we have ever seen. People do reserve loungers but the attendant can always find you a spot. If you're a group of 4 or more, I'd come down...

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2Thank doberwoman
Toronto, Canada
Reviewed 3 days ago NEW

I stayed at Hotel Playa Cayo Santa Maria Feb 10th-Feb 17th. Check in: It was a bad start. Arrived late, about 1 a.m. and the check-in process took so long it was awful. The receptionist at the front desk wasn't happy, wasn't helpful and left me feeling worried about the rest of my vacation. Room: I did like the room,...

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1Thank Amber4166
STONEY CREEK, ONTARIO CANADA
Reviewed 3 days ago NEW

I have heard horrible things about the quality of All Inclusive s in Cuba as well as the food. This year we decided to give it a try as prices to Jamaica and the Mayan where we usually go were just to high. We chose the Hotel Playa Cayo Santa Maria based on the TripAdvisor reviews which were all positive!...

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2Thank KAYANDDEE
Reviewed 3 days ago NEWvia mobile

Stayed Feb9-16. Flew Airtransat Direct from London. Great flight and great service on flight. Kudos to Marta customer service she went above and beyond to make our stay enjoyable. From room selection to alacartes.Big hug to you! Mario at the buffet always waiting with a big smile and open arms. Rooms were average but had everything you needed. Food was...

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4Thank Chris S
Toronto, Canada
Reviewed 3 days ago NEWvia mobile

I'm really confused by the amount of excellent reviews this resort has received. My wife and I just returned from this resort two days ago. A lot of our decision to go to this resort was based on the amount of positive reviews. That was a mistake. Please read the poor/ terrible reviews as well before deciding to book this...

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6Thank Elliot144
Cambridge, Canada
Reviewed 4 days ago NEW

First time away and could not of chosen a better place. The resort meet all of our exceptions and more. As we got out of the Cuban airport we were greeted by Air Transat team pointing us to the bus to take to our hotel. Bus was very comfortable and had a/c. Was an 1.5 hour bus ride to the...

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8Thank denise s

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: RM678 - RM1,154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor ocean view two room suites rooms in building 6. By far the best in the resort.”
 of 5 bubbles KAYANDDEE, 23 Feb 2017 | Read review
“"Choose second or top floors for best views".”
 of 5 bubbles kevinmitchell1974, 22 Feb 2017 | Read review
“There are no elevators so be prepared to do stairs to higher floors”
 of 5 bubbles 998marlenes, 21 Feb 2017 | Read review
“We stayed in building 6 room 0681 suite - great view and beautiful room!”
 of 5 bubbles Desstiny, 20 Feb 2017 | Read review
“We paid extra for ocean view in #7. It was not facing the ocean but the sound of the surf was nice.”
  • Room 0777 - view
 of 5 bubbles JodieG333, 20 Feb 2017 | Read review
5 of 5