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Hotel Playa Cayo Santa Maria

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5,923 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Playa Cayo Santa Maria
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Showing 2,871: English reviews
Reviewed 5 days ago NEW

Food was good, but for Cuba it was excellent. A la carte were very decent. Beach is on two levels, which was a bummer at first but got used to it as the week went on. Staff is very friendly, they go out their ways to ensure your satisfaction. Complex is not too big not too small. Given the opportunity,...

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3Thank David B
Winnipeg
Reviewed 6 days ago NEW

We travelled as couple the last week of January 2017. Check in was fine although our room wasn't ready. Not a big deal as they kept our luggage at the front desk while we went for lunch. The room was clean but in need of some repair. The ceiling fan didn't work, the patio screen was broken as were the...

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3Thank alk918
Winnipeg, Manitoba, Canada
Reviewed 1 week ago via mobile

We visited this hotel for a second time in 4 years. The beach is the most beautiful beach we have visited (been to Negril, Cancun, Hawaii, Playa, Florida etc). We enjoyed the hotel: no beach pedlars, no hassles, room was up-to-date, pool activities at the main pool. We would recommend this hotel to first time visitors to Cuba and would...

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6Thank Murray H
Reviewed 1 week ago

Lisdania, was the best animator.. really lovely. we went to the bar discotheque but there was not a lot of poeple ... the cigar lougne in the hotel was great with all the animator best night with all of them :)0

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4Thank Gabrielle D
Quebec City, Canada
Reviewed 1 week ago

We went to this hotel from Feb. 5 to 12, 2017... so we are just back! The rooms are really great, big, bed is a king size but the mattress are REALLY hard and you may feel the springs, depending on were you are sleeping on it. Bathroom is big and there is also a 110volt outlet for the razor!...

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4Thank Sacajawa
montrea
Reviewed 1 week ago via mobile

I have been here a few times now and I have to say that unlike other hotels in Cuba they are refreshing the hotel. They r renovating and keeping it fresh. Love the changes they did in the rooms and around the grounds. U like my first year there the hotel had just opened and the gardens were young. Now...

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6Thank susana l
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: We read with such a pleasure your wonderful words and we feel all our effort has sense. I will like to thank you and the rest of your family for choosing us for your holydays and we hope not disappoint you ever. I will make our staff to know about your words and recognize the work of whom...

Reviewed 1 week ago

We booked an ocean view room,for which we paid extra, and you could only see the ocean if you stood on the far left side of the balcony. It was a pool view room...NOT an ocean view room. There were tiny spiders that attacked an open bag of rice cakes. There was only hot water available in the middle of...

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4Thank Kelvin D
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

Reviewed 1 week ago via mobile

This was my first all inclusive vacation and it was also my boyfriend and I's first trip to Cuba. We stayed from Jan 18-24. I have heard many horror stories about Cuba and went with the mindset of "don't expect much". I have to say, I was pleasantly surprised with how our week went. Our room was always cleaned well...

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11Thank Poppy M
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

Montreal, Canada
Reviewed 1 week ago

Marieg, Raouel, Ricardo, Lizzy, Lazarro, Lienesef, Michel, Juliett from morning till night these people work hard to make your stay exceptional. It truly is the people who make this a great resort!! The food at the a la carte restaurants is superb especially the Asian one. Marie G and Ricardo have phenomenal customer service skills and this transcends to all...

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6Thank Gayle D
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. If you enjoyed your stay here, if our services were excellent and if our smile is your best souvenir, please, return another time. Yours sincerely, Ms. Mareyi Gómez Montano. Customer Service Manager

Kamloops, Canada
Reviewed 1 week ago

Bus ride to the resort is about 1.5 hours.....a guide will give you facts about the area, time and effort it took to build the causeway and serve cold beer for $2.50 Canadian. Caution - there are no washrooms on the bus....remember, you can only "RENT" beer! lol We ran into the first resort as they were dropping off vacationers...

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12Thank ShawnnChris
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: RM682 - RM1,141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bungalow 12 room 1272 has a view of the ocean. AC works great.”
 of 5 bubbles keepcalm8888, 19 Feb 2017 | Read review
“building 15 or 7 are well located”
 of 5 bubbles pilly24, 19 Feb 2017 | Read review
“Bungalow #15 is in very centralized location, very close to the beach as well as not too far from the Main Lobby. Great location.”
 of 5 bubbles Margaret2504, 19 Feb 2017 | Read review
“bungalow 5 is a good spot to be. was quiet and close to everything”
 of 5 bubbles rachelvinet, 18 Feb 2017 | Read review
“They're all good rooms, but I prefer top floors personally.”
 of 5 bubbles Paul_from_Ottawa, 18 Feb 2017 | Read review
5 of 5