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Traveller (742)
Room & Suite (176)
Storyboard
Overview
  • Excellent51%
  • Very good32%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“dinner buffet”(30 reviews)
“third floor”(7 reviews)
“puerto natales”(44 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Airport Transportation
Suites
4 Star Hotel
All hotel details
Additional information
Offers from Rio Serrano Hotel + Spa
Special Rate: Free room upgrade
Offers from Rio Serrano Hotel + Spa
Special Rate: Free room upgrade
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Reviews (955)
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488 results
Traveller rating
216
173
66
24
9
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LanguageEnglish
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216
173
66
24
9
Show reviews that mention
All reviewsdinner buffetthird floorpuerto natalesnational parkexcursion officebuffet stylerooms are largebeautiful hotelpublic areasfull buffetother hotelschillicouple of nightsamazing viewsthe hotel offerssuperior roomminute drive
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1 - 5 of 488 reviews
Reviewed 2 weeks ago via mobile

We stayed here at the end of the season in April and had the all inclusive package which is great value for money. We had a great experience booking as we had lots of questions all promptly answered. We arrived during the Latam strike and...More

Thank Lisa C
Hotel's Favourite
Reviewed 14 December 2017 via mobile

We stayed at this hotel actually only one night at the end of hiking the W circuit. Before we left for the circuit we dropped some lugguage at the hotel and had the great pleasure to meet Felipe and his team of great guides that...More

3  Thank Snoopy_in_duty
Reviewed 18 May 2018

We stayed for only 2 days, but it was incredible! The hotel is amazing, confortable, and some of the rooms has the view to the "Macizo del Paine" which is breathtaking. Service and food are great. It is located very close to one of the...More

2  Thank milkmm
Reviewed 14 May 2018

Wonderful rooms with breathtaking views from the bedroom window, rooms are large and comfortable and clean, it's certainly worth paying extra for the rooms facing the mountains, restaurant is very large and seems to cater for tour groups, food was good with a wide selection....More

1  Thank Rick-1847
Response from maria isabel c, Gerente at Rio Serrano Hotel + SpaResponded 15 May 2018
Google Translation

Agradecemos su opinion y nos complace q su estadia haya cumplido con sus espectativas

Reviewed 22 April 2018 via mobile

We enjoyed a wonderful 3 night stay at hotel as independent travellers with our own rental vehicle. It is a large nicely designed contemporary mountain lodge styled hotel, that mostly caters to tours, located a 5 minute drive from the South Park entrance. Our room...More

2  Thank Jan R
Response from maria isabel c, Gerente at Rio Serrano Hotel + SpaResponded 25 April 2018
Google Translation

Agradecemos mucho su opinión y ojala puedan volver a disfrutar de nuestro hotel y de la Patagonia

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free Internet
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$211 - US$1,410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Torres del Paine National Park
#5 Romantic Hotel in Torres del Paine National Park
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$211 - US$1,410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Torres del Paine National Park
#5 Romantic Hotel in Torres del Paine National Park
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (742)
Room & Suite (176)
Dining (41)
Pool & Beach (8)
Family and Play Areas (52)
Business Centre & Event Rooms (4)
Questions & Answers
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cmolof
1 January 2018|
Answer
Response from Joaquin S | Reviewed this property |
We contacted via webpage email and they were quick and responsive. Shuttle to Punta Arenas or Puerto Natales. Don’t hesitate to rent a car for less money and drive. Good road and well marked. Will take you 3 hrs from PA and... More
2
Votes
acelauro
5 November 2017|
AnswerShow all 4 answers
Response from Paul D | Reviewed this property |
If you are hiking the 'W' trails, there is no reason for guide. It is nearly impossible to get lost. My son and I choose to go it alone and we were able to do the 'W' but be warned the French Valley hike was 28 miles and... More
1
Vote
Room Tips
"Mountain view room a must"
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"Get a room facing the river and the mountains"
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"The rooms facing the mountain (main) view is 100% worth it. It was incredible!"
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"room 228 is just perfect.. great view over to the mountains"
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