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Ptarmigan Inn

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1 room 2 adults 0 children
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44 Reviews from our TripAdvisor Community

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Showing 39: English reviews
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Reviewed 14 October 2016 via mobile

Very outdated. Hallways were damaged. Ad said our room would have dog bed, food bowls but did not. Front desk attendant didn't acknowledge us when we arrived but continued his conversation with a coworker, rather than a simple "be right with you" or "just a moment please" overall unpleasant experience.

1Thank Lenora B
Terry R, General Manager at Ptarmigan Inn, responded to this review

Dear Lenora, Thank you for taking the time to post your review on Trip Advisor, we take all reviews and complaints very seriously. I would first like to apologize for the issues you brought up which made your stay less then perfect. The Ptarmigan Inn has been the premier hotel in Hay River for many years, we are doing our...

Yellowknife, Canada
Reviewed 30 September 2016 via mobile

I had stayed here before with my family a few years ago, so knew what the rooms were like - old, outdated, cramped, etc., but I was traveling for work and was told this was the best place to go. You can imagine my surprise when I asked at the front desk about the Internet and she informed me it...

Thank DewyMom
Spruce Grove, Canada
Reviewed 16 September 2016

Pros: None Cons: Stay away And this was their King Executive Suite...what a Joke!!! - Furniture Broken in suite...75% of all the furniture had something broken or loose on it. - Carpet in room frayed and loose badly on edge. - Poorly cleaned throughout...we had blood on the wall of the bathroom - Smelled musty - NOISY...THROUGHOUT.... Suite doors to...

1Thank Tim M
Winnipeg, Canada
Reviewed 13 September 2016

The staff are very friendly and helpful. The rooms are always clean. When I checked in today the rooms were not quite ready, so the lady at the front desk apologized and asked me if I would mind waiting ten or fifteen minutes. I said okay and true to her word my room was ready in fifteen minutes. The restaurant...

Thank fromyk
Calgary, Canada
Reviewed 27 August 2016 via mobile

Stayed overnight on our way south from Yellowknife. Our room was clean and comfortable but the hotel is old and worn. The staff were friendly and accommodating. Our dinner in their dining room was very good. When in Hay River this is the place to stay.

Thank Allan099
Ottawa, Canada
Reviewed 25 August 2016

I would give this hotel an average rating. The lobby, front desk area and restaurant all look modern and clean. However there is no elevator, and after walking up the stairs to second floor, one can see how outdated the place really is. The carpets in the corridor really need to be replaced, they are very badly stained and dirty....

Thank Truh16
Edmonton, Canada
Reviewed 24 August 2016

There are few options when staying in Hay River and we had been told that this was the best ! The Inn has been updated on the outside and the lobby area, so while checking in we felt quite good about this place but that feeling didn't last long. The carpets in the hallway are pretty rough and are badly...

1Thank Scottishlass123
Whitehorse, Canada
Reviewed 8 August 2016

This is one of those places where you don't want to take off your shoes. The carpets are in need of a deep clean and made worse by the guests - on two occasions we saw empty food containers strewn across the hallway in front of the rooms with food smeared into the carpets. How much can housekeeping really do...

Thank teedTraveller
Reviewed 1 August 2016 via mobile

We could tell that this hotel was quite old but it has been updated completely. Our room was large and the beds were clean and comfortable. We stayed for three nights during a very hot couple of days. Unfortunately the air conditioner couldn't keep the room all that cool, but it wasn't unbearable. I think this hotel is your best...

Thank 220jerryr
Portland, Oregon
Reviewed 26 July 2016

They advertise being the most elegant lodging in Hay River , but the rooms are extremely small and the carpeting a bit threadbare. The staff , however were all very friendly and helpful. I realize this is the far north and understand the costs of bringing in everything from vast distances , but charging for WiFi is a bit of...

Thank Skclose

27 photos of this hotel

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Hotel & Grounds (2)
Room/Suite (3)
Other (4)

Management photos: Courtesy of the property manager

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Hotel & Grounds (4)
Bathroom (1)
Room/Suite (2)
Other (11)


  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ptarmigan Inn
Ptarmigan Inn
Cuisines: Bar, Pub, Canadian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Paid Wifi
  • Public Wifi
  • Paid Internet
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
The only thing were missing is you! Offering the keys restuarant, dog house sports bar and a full service fitness center. Our staff shares in the committment to offer our guests the best possible stay while in Hay River. ... more   less 

Additional Information about Ptarmigan Inn

Address: 10 Gagnier St, Hay River, Northwest Territories X0E 1G1, Canada
Region: Canada > Northwest Territories > Hay River
Price Range: RM548 - RM578 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ptarmigan Inn 3*
Number of rooms: 42
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Questions & Answers

Questions? Get answers from Ptarmigan Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the Ptarmigan if you can...go the Cambridge Exec. Suite Hotel Call 1.867.874.2233 to book at the Cambridge.”
LauraLaf, 15 Sep 2016 | Read review
“Ground floor, no elevators”
Skclose, 25 Jul 2016 | Read review
“All rooms look out into parking lots on either side...very quiet, no traffic”
carolwlker, 15 Jul 2016 | Read review
“I think they are currently doing reno's on first floor”
SnowmachineYK, 29 Jan 2016 | Read review
“I suspect a top floor room might be quieter?”
  • Front Door to reception
radiosutch, 13 Feb 2015 | Read review
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