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The West House Country Hotel

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The West House Country Hotel
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116 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Cambridge, United Kingdom
Reviewed 17 December 2015

I spent a very pleasant 24-hours in the West House Country Hotel. At the top of a rise overlooking the village, it was an easy walk from Llantwit Major train station. The ground-floor room was comfortable, clean, and warm enough and looked over a quiet garden enclosed by a stone wall. The reception staff was friendly and accommodating and gave...

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Helpful?
Thank Cosmopolitana1965
WHCH, Owner at The West House Country Hotel, responded to this review

Thank you for your kind comments. I am so glad you enjoyed your stay. Such nice feedback helps to make our day more rewarding and to continue doing our best to serve and assist all our guests

United Kingdom
Reviewed 16 December 2015 via mobile

Having attended a wedding here last weekend, and stayed overnight, I simply don't recognise the Fawlty Towers narrative. The staff were efficient and friendly. The room was a little dated but offered value for money. Our breakfasts were very good. There was plenty of parking.

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Thank rdavies2323
WHCH, Owner at The West House Country Hotel, responded to this review

Thank you for your comments. Like yourself, I have difficulty relating to some comments that people make. Our staff are well trained friendly and attentive and I am pleased that this was evident to you. Thank you.

Bristol, United Kingdom
Reviewed 16 November 2015

We arrived on Saturday afternoon to what appeared to be a very pleasant, well-kept hotel in a very nice location. After 15 minutes waiting at the reception desk ringing an electric door bell which didn't appear to work, I went in search of someone to book us in and so went to the bar and asked the person there if...

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5Thank Brian H
Shanghai Region, China
Reviewed 14 November 2015

We went to Wales to see a friend and the closest town to the friend's place is Llantwit Major. There were not much options when we booked online and this hotel was recommended by our friend. Maybe not much options, it's not that chaep despite there were only a few guests staying. The place was not far from train station...

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Thank shanghai2014de
Watford, United Kingdom
Reviewed 6 November 2015

I do not normally leave reviews, but after staying here I am so upset. A month later the stay is still playing on my mind so I feel the need to warn others. DO NOT STAY HERE!!!! When we arrived the hotel looks lovely from the outside, lovely gardens. We waited at the dark reception to check in and could...

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4Thank Pauline T
WHCH, Owner at The West House Country Hotel, responded to this review

I am surprised that you did not bring your concerns to our attention while you were staying at the hotel, enabling us to correct the matters which were of concern to you. After the litany of time, and not knowing who you are, or when you stayed, it is difficult to respond specifically to your comments. I have spoken to...

UK
Reviewed 20 October 2015

I stayed here with my sister booking two rooms which were very nice and used the bar but did not eat other than breakfast which was lovely, the rooms are a bit tired but you know sometimes this can add to the stay and it did not affect our stay at all. The staff were very good and would return...

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2Thank Michael H
WHCH, Manager at The West House Country Hotel, responded to this review

Thank you for your kind comments. We get many people really enjoying their stay with us and its nice to have some like yourself responding, We look forward to welcoming you back to our hotel.

London, United Kingdom
Reviewed 19 October 2015

7.5 “West hotel” Very Beautiful locaton review of our stay at West hotel Llantwit Major 04 - 05th September 2015. On our Arrival the hotel Looked very pleasant We read the welcome pack folder in the bedroom it had a copy of the breakfast menu so we looked forward to breakfast the following morning the waiter offered us a full...

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2Thank John M
WHCH, Owner at The West House Country Hotel, responded to this review

I was very disturbed by your comments that our waiter did not know we had breakfast menus. There is always a Duty Manager or acting Duty Manager on the premises who is responsible for managing breakfast. We have reviewed the mornings that you had breakfast and we did have a graduate student helping, who was not meant to take orders,...

London, United Kingdom
Reviewed 5 October 2015

We stayed here for two nights when attending a wedding at Fonmon Castle. The room had a view of the back garden and was small but adequate. The window seat was a lovely touch. Housekeeping was very efficient and it was great to have a turndown service in the evening, something a lot of five star hotels don' t bother...

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1Thank Susan K
WHCH, Owner at The West House Country Hotel, responded to this review

Thank you for your kind comments. I am glad you enjoyed your stay and the room. The restaurant is open for guests requiring dinner when booked in advance. For the reasons you mentioned; you were going to Fonmon for a wedding, as were all the guests in our hotel that night, made us decide to close the restaurant. as we...

UK
Reviewed 4 October 2015 via mobile

OK so the rooms are not modern but the beds are soft, shower decent (except when the hot water runs out.. About 9.30am) and there is a bar and nice garden. Breakfast was satisfactory and service was very good... Very helpful and genial people. Thanks.

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Thank chappers8
WHCH, Owner at The West House Country Hotel, responded to this review

Thank you for your kind comments and I am glad you enjoyed your stay. I was surprised at your comment regarding the shower so had our plumbing and heating company investigate straight away. They found a problem with the expansion tank on our pressure system and fixed it straight away, Thank you for highlighting it. Hope we see you again...

Reviewed 1 August 2015 via mobile

I feel obliged to write a quick review. We attended here for a wedding which went really well, the sun was out and everyone really enjoyed. But the hotel is quite stuck in the past, and there's some pretty shoddy construction work gone on recently resulting in a huge slate tile slipping off the roof and missing my leg by...

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5Thank James G
WHCH, Owner at The West House Country Hotel, responded to this review

It is true that we had a slate slip off the roof, for which I apologise. As mentioned to you the roof had just been checked over. The company used would not appreciate your reference to shoddy workmanship. The company do a lot of work on conservation properties and are hired to do so because they are amongst the best...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about The West House Country Hotel

Address: West Street, Llantwit Major CF61 1SP, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Llantwit Major
Price Range: RM462 - RM489 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The West House Country Hotel 3*
Number of rooms: 21
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Also Known As:
The West Hotel Country
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Questions & Answers

Here's what travellers have asked, with answers from The West House Country Hotel staff and other travellers.
1 question
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Reading, England, United Kingdom
over a year ago

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Questions? Get answers from The West House Country Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room with the four poster had a view of the front garden.”
 of 5 bubbles carolinew28, 12 Mar 2017 | Read review
“If you want wifi make sure you have a room that can receive it”
 of 5 bubbles Budjuggler, 27 Sep 2016 | Read review
“We stayed in room 5, twin room, but perfectly lovely.”
 of 5 bubbles ecalpem0s, 17 Jul 2016 | Read review
“No preference”
 of 5 bubbles 922nigeld, 20 May 2016 | Read review
“Ask for a refurbished room”
 of 5 bubbles MrsSlocombe1, 15 Apr 2016 | Read review
5 of 5