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La Hondura, 8, 38683 Puerto de Santiago, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
11 people are viewing this hotel
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Traveller (447)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Santiago
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 8 hotels in Puerto de Santiago
Location
Cleanliness
Service
Value
GreenLeaders Silver level

Looking for a place to stay in Puerto de Santiago? Then look no further than Barcelo Santiago, a family-friendly all-inclusive resort that brings the best of Puerto de Santiago to your doorstep.

Barcelo Santiago is a family-friendly all-inclusive resort offering a flat screen TV, a minibar, and a refrigerator in the rooms, and it is easy to stay connected during your stay as free internet access is offered to guests.

The all-inclusive resort features room service and a concierge. Plus, guests can enjoy a pool and breakfast, which have made this a popular choice among travellers visiting Puerto de Santiago.

While visiting Puerto de Santiago, you may want to try some tapas at one of the nearby restaurants, such as The Fishermans Inn, Restaurant Casa Pepe - Playa Arena Tenerife, or Alfonso's Bar.

We’re sure you’ll enjoy your stay at Barcelo Santiago as you experience everything Puerto de Santiago has to offer.

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Room & Suite (255)255
Full view
Property amenities
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Kids club
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Offer:Additional 5% off
541Reviews1144Q+A23Room tips
Traveller rating
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Popular mentions
Ieva P wrote a review 6 Jun
1 contribution
The view is amazing, the staff always ready to help, the food also very good, we really appreciate to be able to come here during pandemic time, hotel is really trying to keep everyone safe, I saw some comments with bad reviews and I can say that this hotel CARES, they listening and improving them work :)
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Date of stay: May 2021Trip type: Travelled as a couple
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Gintarytte wrote a review May 2021
Vilnius, Lithuania7 contributions1 helpful vote
Hotel's Favourite
Very nice hotel with very good location and stunning views. The quality of food was really good. The staff was helphul and friendly. The only one negative thing that they not offer any food for 7 months baby.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Hotel-cmanager, Guest Experience Manager Barceló Santiago at Barcelo Santiago
Responded 12 May 2021
Dear Guest, Thanks for taking the time to comment on your stay at our hotel. While we are pleased that you enjoyed your dining experience we regret that you did not ask our restaurant team about your requirements as our chefs would have most certainly done their best to prepare something adequate, also we are very happy to heat up any food you may bring with you. Thank you for your lovely comments regarding the service you received from our team members, we will be sharing your kind words with them as we know it will mean a great deal. We are very pleased that you appreciated the fantastic views we have over the ocean and Los Gigantes. We hope to welcome you back on your next visit to Berlin. All the best, Guest Experience Manager Barceló Santiago
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Tara Denholm-Smith wrote a review May 2021
Arona, Spain1 contribution1 helpful vote
Enjoyed a few days away at this beautiful hotel. Perfectly situated overlooking rock pools, the cliffs of Los Gigantes and an uninterrupted view of the sea, stretching to La Gomera. We had a corner room on the fourth floor with a hot tub and two balconies. Robes and slippers were a nice touch and complimentary toiletries were provided too. Recyclable water bottles were also available and guests are encouraged to refill them at the pool bar. The room was modern and bright with black-out curtains and comfortable beds, sunbeds are also provided on the balcony. It was so perfect, private and peaceful, we didn't want to leave the room!! We were all-inclusive and it was simply perfection. Nothing was too much trouble and it was one of the best run restaurants/hotels during the pandemic that we've stayed in. Sanitiser was everywhere, it was spotlessly clean and nothing was too much trouble. The staff are so helpful, everyone from the cleaners, technical team, reception to the waiters, chefs and bar staff, each member of staff wore a smile and always had a friendly hello. The hotel itself is compact and the location is beautiful. Plenty of walks nearby and local bars and restaurants too. You can hire beach towels for a €12 deposit. Due to the pandemic, the wellness centre was temporarily closed, as was the Theatre Bar and the bar next to the main restaurant. But there was nightly entertainment at the pool bar and they're happy for you to take drinks back to the room. The pool bar also serves amazing cocktails and a range of meals/sandwiches made to order, included in the all-inclusive deal. If you're not all-inclusive, food and drink is reasonably priced. The pool area is stunning too, with secluded sunbathing areas and comfortable furniture. All the public bathrooms were immaculate. The food was outstanding, always hot, lots of choices from meats, fish, fruits, salads and vegetables to delicious desserts. The waiting staff were attentive, courteous and professional. Parking is a little tricky, but we used the secure garage, for a small additional fee. My only criticism would be that I struggled to figure out how the hot tub and electric sun blind worked. It would be useful to have some instructions in the room or on the Barcelo app. But that's being very picky, as the reception staff were so happy to help! Just cannot find fault. Well done, Barcelo. Very, very impressed. We'll be back!
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Date of stay: April 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from GEM BS, Director General at Barcelo Santiago
Responded 3 weeks ago
Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Santiago. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have read your suggestion and believe me that we are going to take note of it. For all of us it is very important to take care of the experience of our clients in detail and ensure that they go home completely satisfied and happy. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best regards, Guest Experience Manager
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PaulProf wrote a review May 2021
Los Cristianos, Spain7 contributions10 helpful votes
A quality hotel in a fabulous location.. We had the most relaxed and enjoyable time.. Liked · Everything was QUALITY.. The covid safe buffet style food was excellent.. The room with hot tub was AMAZING.. The views throughout the hotel and in the room were stunning.. Every member of staff was so friendly, helpful and efficient.. It was a brilliant holiday.. We will go back to this hotel.. The nearest to a downside - Street car parking in the area was very very limited, but the hotel had secure parking at a reasonable rate..
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: Get a room upgrade with a hydrotherapy bath - definitely well worth it
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Gerry B wrote a review May 2021
Fife, United Kingdom2 contributions2 helpful votes
On arrival we were allocated room 254 with a jacuzzi bath on the terrace ,3 meters or less from a fence and a public footpath with a seat on the path directly behind the bath We requested a room change as there was no privacy but the reception declined saying no other rooms available. Most other rooms had curtains or screens to use for privacy and this should be standard despite the one next to us remaining vacant the two nights we were there . We were never offered an exchange despite staff stating it would happen. We tried the Jacuzzi but we felt like exhibits in a zoo with people standing at the fence looking in, shouting and staring, waving and some asking to come in. This thoroughly ruined our trip away ,this is the second time of staying in the hotel , but due to the intransigence and general dismissive and unhelpful attitude of reception staff we will most likely and reluctantly not stay here again. The good point was a card and a bottle of Cava and a piece of cake left for my wifes birthday
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from GEM BS, Director General at Barcelo Santiago
Responded 3 weeks ago
Dear Mr. Gerry, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. On the other hand, we lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Please, rest assured that your comments will be shared with the entire team for information and further revision. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards, Guest Experience Manager
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PRICE RANGE
US$112 - US$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo santiago hotel puerto de santiago, barcelo hotel santiago, barcelo puerto de santiago, barcelo santiago tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de Santiago
NUMBER OF ROOMS
406
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Frequently Asked Questions about Barcelo Santiago
Which popular attractions are close to Barcelo Santiago?
Nearby attractions include Route 66 (0.10 km), Mirador Archipenque (0.5 km), and Francy's Bar (0.10 km).
What are some of the property amenities at Barcelo Santiago?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Santiago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Barcelo Santiago?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Barcelo Santiago?
Conveniently located restaurants include Macaronesia, Deli on The Hill, and The Chicken Shack.
Are there opportunities to exercise at Barcelo Santiago?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Barcelo Santiago have an airport shuttle?
Yes, Barcelo Santiago offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barcelo Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Santiago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Barcelo Santiago?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Does Barcelo Santiago have any great views?
Yes, guests often enjoy the ocean view available here.