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Barcelo Santiago

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4,661 Reviews from our TripAdvisor Community

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Showing 3,046: English reviews
hertfordshire
Reviewed yesterday NEW

This was our 13th annual visit to Barcelo Santiago and we feel we are justified in highlighting our experience which sadly has not lived up to our expectations based on previous experiences. On arrival with several other Thomson guests a rather hassled looking man pushed about 14 registrations forms round the reception desk and told us each to fill one...

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Helpful?
Thank aandetravel
Ware, United Kingdom
Reviewed 2 days ago NEW

We visited this hotel on the 3rd January for a week. It has a 4 star rating with Thomsons who we booked with but is definitely not worthy of a 4 star rating. We were given room 249 which is along a dark corridor. We found the rooms to be very dated with chipped paintwork and furniture. The bathroom too...

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Helpful?
Thank Jan B
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Santiago hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We are so sorry for not meeting your expectation on this occasion. We inform you...

Southampton, United Kingdom
Reviewed 4 days ago NEW

Hated the footpath along the 2nd floor, very public and NOT 4 star hotel security or privicy. The poolside floor deck was never cleaned, cups and plates not collected and no attempt at poolside service. Lots of sunloungers, but get out early or they are booked, no poolside tables or chairs

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank stuartbounds
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, Although we sincerely regret reading that your stay at our Barceló Santiago fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thorough cleaning is...

Manchester, United Kingdom
Reviewed 4 days ago NEW

Good for views, range of food and has activities on during the day, rooms a decent size and a fridge. Gym and outside exercises during the day. Large hotels in excellent location near the sea and shops, restaurants right outside entrance.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank stephencG6057WC
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear guest, Thank you very much for posting your cheering and positive review on your recent stay in our hotel. Thank you for all your compliments, which I have been very glad to share with the staff. We are very pleased to read that you did like the room we accommodated you in and that you found it to be...

Cardiff, United Kingdom
Reviewed 4 days ago NEW

only there for 4 nights a longer stay may have improved some of my negative comments. for instance l might have taken part in more of the day time activities, Also with seeing more of the different shows in the evenings l might have more appreciated the entertainment teams efforts.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank M3798LBcarolf
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, Thank you very much for reviewing your positive experience on this site and thank you for choosing Barceló Santiago as a destination for your well-deserved holiday. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to...

Glasgow, United Kingdom
Reviewed 5 days ago NEW

A very pleasant experience for one weeks sunshine in the worst of British winter. Good food, clean and comfortable rooms with a great outlook. Must repeat this experience again. From beginning to end we had a very comfortable stay and were delighted with the service and curtisey we received.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank marymW8365SA
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Santiago hotel and are delighted to read that we were able to match your expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed...

Worthing, United Kingdom
Reviewed 5 days ago NEW

Welcoming staff and efficient reception. Food wide choice and catered well for gluten free diet. Restaurant staff very friendly. Original room on lower floor in shade and asked to change. Thomson rep Jamie helpful and arranged excellent room in a sunnier position with good views. Room clean and friendly staff. Noted on another review that rooms where dated but please...

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Helpful?
1Thank Arnie31
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, We are so happy that you felt at home at The Barceló Santiago. As travellers ourselves we know how important it is to be able to feel completely comfortable and taken care of. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as...

Orpington, United Kingdom
Reviewed 5 days ago NEW

Christmas 2016 - Amazing hotel, views, staff, facilities, food, entertainment, location all excellent which is why we go back again and again - have tried other hotels but they are not for us - definitely a beautiful part of Tenerife, views are spectacular. Near to shops, bars, restaurants if needed but the hotel suited us just fine - fantastic views...

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Helpful?
2Thank Dawn280163
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, Thank you very much for your kindly opinion. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Thank you for complimenting the service provided to you all throughout the hotel. This will serve as an encouragement to all our team to keep on providing such...

Bristol
Reviewed 5 days ago NEW

The good - the staff are brilliant. From the housekeeping through to management. The entertainment staff are excellent. The views are fantastic. All public areas are very clean. The bad - well not ever so bad but the food on an evening is only OK. Breakfast is probably the best. We did not go to lunch so cannot comment. Not...

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Helpful?
Thank RobinsonsofBristol
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, We would like to thank you for your preference in selecting our Barceló Santiago hotel for your holidays in Tenerife, as well as for taking the time to tell us about your recent experience among us. Referring to your comments on the presence of cockroaches tell that these are endemic to the island. It should be mentioned that...

Darlington, United Kingdom
Reviewed 5 days ago NEW

We loved this hotel, we went at the end of November 2016, as usual whenever we go to Tenneriff the weather was gorgeous, it is quite hilly so anyone with problems with walking might find it hard going, I have arthritis so we didn't rush around but we managed to get about in the area, there's not a lot around...

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Helpful?
Thank 632Sandra
santiagorrpp, Director de Relaciones Públicas at Barcelo Santiago, responded to this review

Dear Guest, Thank you for sharing your opinion about your stay in our hotel. It’s a pleasure to know that you and your husband had a fantastic stay here with us. Comments like yours allow us to see that we are working in the correct direction. Thank you for the wonderful description of the room we accommodated you in during...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about Barcelo Santiago

Address: La Hondura, 8, 38683 Puerto de Santiago, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de Santiago
Price Range: RM365 - RM770 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Santiago 4*
Number of rooms: 406
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Barcelo and Priceline so you can book your Barcelo Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Santiago Hotel Puerto De Santiago
Barcelo Hotel Santiago
Barcelo Puerto De Santiago
Barcelo Santiago Tenerife/Puerto De Santiago, Spain
Hotel Style:
#1 Luxury Hotel in Puerto de Santiago
#1 Green Hotel in Puerto de Santiago
#4 Family Hotel in Puerto de Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Santiago staff and other travellers.
329 questions
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Questions? Get answers from Barcelo Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a sea view - stunning views and sunsets”
 of 5 bubbles aandetravel, 22 Jan 2017 | Read review
“Ask for a room on a high floor”
 of 5 bubbles janb627, 21 Jan 2017 | Read review
“427 and 429 are the rooms we always stay in overlooking the sea and spectacular rocks - lovely, perfect, amazing.”
 of 5 bubbles Dawn280163, 18 Jan 2017 | Read review
“High floor facing the sea gets all day sun”
 of 5 bubbles 632Sandra, 18 Jan 2017 | Read review
“sea view room”
 of 5 bubbles davidferguson2531, 18 Jan 2017 | Read review
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