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Figuerola Resort and Spa

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Traveller (128)
Room & Suite (43)
Dining (19)
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Overview
  • Excellent23%
  • Very good35%
  • Average21%
  • Poor11%
  • Terrible10%
17 Jul 2017
“Great Romantic dinner”
8 Jan 2018
“Dreadful service and terrible food. The y do not deserve even 1/2 a star.”
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (209)
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1 - 5 of 16 reviews
Reviewed 8 January 2018

Location: beautiful Cleanliness: Non-existence Facilities: destroyed Restaurant: I got a chicken leg quarter with the bone (apparently slowly cooked) that was cold and no properly cooked. The side dish were potatoes cooked in fish stock so it was an inedible & awful combination (picture attached)....More

Thank Javier A
Response from rrppfiguerola, Director de Relaciones con Clientes at Figuerola Resort and SpaResponded 9 January 2018

Good afternoon sir, We're sorry that your experience was not as good as you expected. We were verifying the problems that you're describing on your feedback. We know that is true that at first your chicken was a little bit cold, but immediately the waiter...More

Reviewed 18 July 2017 via mobile

Last weekend we celebrated a birthday and the Romantic dinner was really good. Very good quality and quantity. The treatment good too. The Spa was a little left a part but we could sunbathe in a terrace beside the Spa, the views are fantastic. If...More

Thank MARIA TERESA G
Response from Figuerola H, Director de Relaciones con Clientes at Figuerola Resort and SpaResponded 28 October 2017

Hi, we're glad to know that our hotel and its services were satisfying your needs and wishes to make your stay perfect as more as possible. We hope to see you again and this time to overcome your expactations. Greetings

Reviewed 8 June 2017

Arrived here fir a wedding, breathtaking views, friendly helpful staff. Food we are throughout our stay was gorgeous. Our 14year old son particularly enjoyed the buffet breakfast selection. Free wifi. Just loved the p,ace

Thank Taylorscamping
Reviewed 7 March 2016 via mobile

We been there to have a relaxing weekend and so it was, the site is magnificent, surrounded by mountains, quiet and in the middle of nature, the golf course is right, the hotel features an outdoor pool. In the afternoon we went to the SPA,...More

Thank Jose Antonio M
Response from Natalia V, Director General at Figuerola Resort and SpaResponded 30 June 2016

Dear customer, We greatly appreciate your comments about your stay in our Hotel. Surely his next visit would serve your requirements , because fortunately we have expanded our staff in order to cover a proper schedule for all our customers. Hope to see you soon....More

Reviewed 15 February 2016

Worst Valentine's Day with my family ever. No decent breakfast, the only good stuff was from outside of the hotel. SPA: How dare you call two bathtubs a SPA. Swimming cap for 10€??? (No worries you can get them outside the hotel for 2€) A...More

2  Thank Sebastian F
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Best Value Properties in Vandellos, Spain
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Meeting Rooms
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Golf Course
Indoor pool
Details
Price range
US$105 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$105 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (128)
Room & Suite (43)
Dining (19)
Pool & Beach (6)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
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Javier A
Good morning, I would like to know how your director of customer´s care can mock a guest who is genuinely complaining about a terrible service offered by your hotel. Also, how can he knows the time spent by this couple in the restaurant when nobody was around? They arrived at 15:35 pm it took more than 30 minutes for a salad to arrive and after paying by card, they were waiting another 20 minutes for the promise of a courtesy drink that never arrives. The couple left at 17:40 pm after paying bill at 17:05 by card while having coffee (and a cigarette outside). This hotel should be closed and please, do not attept to bring endangered animals to this place or they won´t survive (with your care) for the pleasure of humankind. Note: Instructions on how to manage your hotel would be appreciate due to the fact that everything is "disconnected", "not working" and/or "broken" when you do not have enough guests. Thank you for your time.
12 January 2018|
AnswerShow all 2 answers
Response from Christian Z |
Dear Javier, i think we started with the wrong step. :). Now that I have the chance to speak to you as a normal person I would like to tell you just what I really think (that actually is what I most like to do). At first... More
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Google Translation
Room Tips
"My best tip is: Avoid this place, please. for your own good karma and health."
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"Rooms on front face golf course snd ours had balcony"
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"Suites are quite large and comfortable."
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"All rooms seem fine"
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