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Best Western Forest Hills Hotel

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753 Reviews from our TripAdvisor Community

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Showing 750: English reviews
Leicestershire, United Kingdom
Reviewed 6 June 2016 via mobile

I arrived late on a Sunday evening. When there was a minor problem with the hot water in my room they immediately moved me to a different room. They even lent me a whiteboard for a meeting i had in the office the next day. What can I say? Great room, good food and GREAT staff! Well done and I...

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Helpful?
3Thank Ben P
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Ben P. Many thanks for posting your great review on Trip Advisor and we are delighted that you found the team to be a great bunch of people. We hope you will become a regular visitor with all your commitments in our area and I will pass your kind comments on to the team. Kind Regards Kieran McCabe General...

Chorley, United Kingdom
Reviewed 5 June 2016 via mobile

Stayed here with my daughter. Hotel location was superb and we requested a room looking over the river which we were given. The view was great especially at sunset. The room was a little dated and small but had everything a traveller might need. Beds very comfy. Lovely big window which you could fully open. All staff we encountered were...

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1Thank Philippa W
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Philippa W. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with your daughter at the Best Western Forest Hills Hotel. We are delighted that you got the opportunity to use the facilities and maybe on your next visit we can tempt you into the Dining Room. Once again many thanks...

Powys
Reviewed 4 June 2016

6 of us came here for a 2 night break, the rooms were tidy & clean, the staff were amazing especially Bob & Kieran, who both couldn't do enough to help us. The food for Dinner & Breakfast was excellent. We are now all looking forward to our next visit later in the Year! thank you.

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1Thank PowysMidwales
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear PowysMidwales. Many thanks for your fantastic review on Trip Advisor following your recent stay with us, we are delighted that you all had a great time with us and will welcome you back with open arms for your next visit. Big congratulations to your National team for a great performance in the Euros the other night as well. Kind...

Reviewed 3 June 2016 via mobile

6 of us Stayed for a 2 night break on the 1\2 of June , All I can say is what a brilliant time we had the food was excellent both breakfast and evening meal ,staff plus the managers were very helpful (Thankyou ) lovely swimming pool , so good we booked the Gourmet night see you again soon .

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2Thank Johnjoan1
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Johnjoan1. Many thanks for taking the time to post your review on Trip Advisor following your 2 night stay with us here at the Best Western Forest Hills Hotel. We are delighted you described your stay as excellent and I will pass your kind comments on to the team here at the hotel. We look forward to welcoming you...

Sunderland, United Kingdom
Reviewed 2 June 2016

We stayed over overnight with the hotel offering Chester zoo tickets. On arrival we were welcomed by cheery staff at reception and checked in. The room was spacious for myself, husband and 2 kids. We used the pool but was charged for a lock for the changing room lockers and never got the money back. Never known this before. However...

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Thank vicky f
Reviewed 30 May 2016

Reception staff were not very helpful when we arrived and when we asked a question the reply was well I will have same number as you!!!!! they were not interested at all to help or phone up for us. when we were in our Room it was so hot there was no air conditioning, we opened the window and heard...

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Thank Amy W
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Amy W. Thank you for posting your review on Trip Advisor following your recent stay with us and please accept our most sincere apologies for not living up to your expectations. I would welcome the opportunity to discuss the problems you encountered with you personally so if you could call or email me I will be happy to endeavour...

Mochdre
Reviewed 29 May 2016

Fine - no problems. Breakfast a bit limited in range. Very little in the way of continental option. Cooked OK but again a bit unimaginative and poor range of items. In room wifi poor at times. Staff very good - did not use leisure facilities. Would use again if price a bit lower.

Review collected in partnership with Best Western GB
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Thank Robert W
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Robert W. Many thanks for posting your review on Trip Advisor following your recent stay with us. We are delighted that you found our hotel very good and will pass your comments on to the team. We are in the process of upgrading our WIFI and that should be completed in the next couple of months but as you...

cheshire, england
Reviewed 27 May 2016

We are local so have attended for dinner a few times now and my parents always stay when over from the States. This visit did not disappoint! Beautiful food and knowledgeable wine expert but most of all the staff were, as always, fabulous. Chris the Food and Beverages Manager is so friendly and welcoming and obviously this feeds through to...

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Thank fresia02
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear fresia02 Many thanks for posting your review on Trip Advisor following your recent visit for one of our Gourmet nights. We are delighted that you enjoyed your evening with us and I will take pleasure in passing your kind comments on to Chris our food services manager. Once again many thanks and we hope to see you again very...

Reviewed 24 May 2016 via mobile

I love this place the views are amazing. I have been working in Runcorn so decided to use this hotel for breakfast, one of the reasons was because it had an electric charge point for Electric Vehicles. The staff are really helpful and its great value for for breakfast. I have posted it on the electric car user group on...

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Thank Paul T
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear Paul T. What a great review and on behalf of the entire team a very big thanks. We are delighted you enjoy staying with us and hope to see you very soon. Kind Regards Kieran McCabe General Manager

Preston, United Kingdom
Reviewed 21 May 2016

Since our last trip to this hotel in January we were invited back to stay again. We had cause to complain with regard to breakfast. But to be fair the manager was fantastic and offered us a complimentary nights stay. We did this and our stay was perfect this time. The room we were given again was lovely and the...

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Thank CJB147
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review

Dear CJB147 Many thanks for taking the time to post your review on Trip Advisor following your return visit to the Best Western Forest Hills Hotel. We are delighted that you enjoyed your stay and gave us the opportunity to show you the problem you had with breakfast where purely isolated incidents. I will pass your great comments on to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 

Additional Information about Best Western Forest Hills Hotel

Address: Overton Hill, Frodsham WA6 6HH, England
Region: United Kingdom > England > Cheshire > Frodsham
Price Range: RM293 - RM653 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Forest Hills Hotel 3*
Number of rooms: 58
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Forest Hills Hotel staff and other travellers.
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Questions? Get answers from Best Western Forest Hills Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“2nd time i have stayed....2nd time happy....not sure any rooms would fail to impress....good hotel.”
W8298XFmarting, 23 Apr 2017 | Read review
“Choose a different hotel”
watergrass1, 21 Apr 2017 | Read review
“Be polite and if you come across Andrea expect lots of smiles”
dolphinboy1, 21 Apr 2017 | Read review
“Room 102 on the ground floor was lovely with great views over the estuary.”
HelenG350, 17 Apr 2017 | Read review
“We booked an executive room, definitely worth the money”
Donna-Zo, 10 Apr 2017 | Read review
5 of 5