we are from israel And very impressed with the service of the Staff are nice and kind. Salt society is another option. We love the fish dishes Mr. Bell is kind and speaks a little in our language. 😊😊
The pictures are self explanatory that this a top tier hotel which is beautiful! However, what makes this hotel and overall experience exceptional is the customer service. They go above and beyond and truly cater from the heart. Special thanks to Fah for assisting us in a room change and seeing that all our needs are met!! If we ever come back to Koh Samui we wouldn’t choose any other hotel!!
Not only the looks at this hotel is absolutely amazing, the staff is very kind and friendly and helps you with every request you have also the food is absolutely delicious! The morning buffet is huge and has from stunning bakerys also hot food what as an asian really loved as you cold eat fried rice in the morning. The minibar is for free and will be filled up every day so even if you have a snack attack you get everything you need . I would absolutely recommended to stay at that most beautiful and amazing place! We will definitely come back again and a big thanks to the staff for this wonderful and kind experience!!
Centara is definitely a beautiful resort and they spoil you with delicious popping chocolates and a welcome drink. We had an issue in the start with the check in process but after we expressed our concerns they were nice enough to compensate for the trouble with dinner vouchers. I’m glad they take customer satisfaction seriously. So far, breakfast spread is huge and possibly anything and everything you want is available- they have a display along with an a la carte menu which is included in the breakfast package. The beach in front is stunning- the perfect place to swim and plenty of water sports available too. My only drawback to this place is that it is a 15-20min walk to main chaweng area where it is lively. Other than that the hotel is dripping in luxury and stands out amongst the others. Oh and before I forget, they have this super cute feature called the “surprise of the day” where you receive a cute little dessert daily- (if my kids were with us this would make their day)…
I just checked out a few day ago from Centara Reserve Samui. The whole property looks very different than Centara Grand. The style is more to contemporary and calm. Since the arrival hall, all staffs were very welcoming and always offering to help. Golf who checked us in able to provide full hotel facilities with friendly manner. The room was very clean with fully equipment for the cocktails maker. I love the idea of complimentary minibar very much. I went to Sa nga for dinner. The foods were beyond expectation. We do love red duck curry very much. The mango sticky rice was very creative. Namtan and Oui from Gin Run were doing their best to recommend the highlight of the drinks. The fitness centre was enormous with brand new equipments and options. Plus I have to thank you Yod and Kelvin from porter who help to clean up my car. Wow to the service!!! Thank you all including gardening team for all the hard work to create this beautiful relaxation view. I love it all. I will definitely come back. 10/10 to the whole team and every team that I could not mention too!…
Centara reserve is in the top 3 best hotels we have Stayed with. (And we stayed with many :))The style is Old Key West style but in Ultra modern apperance. Everything worked 100% and the maintanance was also toprating worthy. With a nice view to the sea and a minibar witch was 100 % complimentary incl. whiskey, vodka an Their own infused gin. Whats not to Like ? The pool areas, bar ereas and the restaurants are very nice. We only had brekfast and lunch there. The breakfast was outstanding with all you Can dream of. The Light lunch dishes was very nice and delicate. The gym was Way over the standard of other hotels with machines only from technogym and all kinds if complimenteries to drink and eat (Healthy snacks). At last but not least there was a very special feel of the staff. They seems highly educacted, very nice and serviceminded without being pushy. The best hotel during our travel for 6 weeks in Asia. Our warm recomendations. Br Helle and Jan, Denmark…
We had the best time at Centara Reserve. The staff really made it a wonderful experience, they were so welcoming, helpful, and kind. The facilities are stunning, location is great with a beautiful beach. We stayed for 7 nights but wish it had been longer. I am recommending this hotel to friends and family and we hope to stay here again in future or try the other Centara hotels in other locations. We couldn't be happier with our experience.
Thank you to all the wonderful staff at Centara Reserve for making our honeymoon such a special experience. The resort itself is in a great location and is beautifully designed for comfort. The free minibar which is topped up daily is an added bonus I’ve never seen before! A very special shout out to the staff Kelvin, Tony and Mild for going above and beyond and helping us with any issue or concern.
This is more than a hotel. The service is next level and the food is “emotional.” 🤩 You will love it here. Golf / Lieng-Lieng / Fah will make you feel at home as they work to meet your every need. I don’t want to leave.❤️
Cannot fault the hotel BUT. We had to return to the uk 30 hrs into our 10 night stay, due to a crisis at home. THE REFUSE TO RETURN OUR 8 NIGHTS ACCOMMODATION ALTHOUGH THEY SAID IT WOULD BE FINE. So if you have a problem, get something in writing from them as word of mouth means nothing.