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BEST WESTERN Plus Miami-Doral/Dolphin Mall

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924 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Miami-Doral/Dolphin Mall
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Showing 383: English reviews
Oak Park, Illinois
Reviewed 16 August 2014

Wish I could give a ZERO!!! APPALLING! !!! ICK ICK ICK.GREEN POOL. Room 1 and 2 were dirty. Crumbs throughout, pee on toilet, and hair throughout. Housekeeping said it's only crumbs. Seriously! Pool was green, with evident algae. Called front desk to say I had it after an hour of dirty rooms and green pool. Girls said sorry we have...

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Helpful?
Thank Perla M
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Pearll5: Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. I would like to personally apologize for the challenges you experienced during your stay. I will personally speak with our Housekeeping Manager to discuss the room cleanliness in this room. Again...

Leicester, England, United Kingdom
Reviewed 13 August 2014

This place is poor at best; the window in our room was shattered and looked on the brink of dropping out. We had a queen room with sofa bed, which wasn't made and only had one pillow leaving us with only one pillow to share between my wife and I. Obviously I rang down to try and get an extra,...

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Helpful?
Thank SinnermanKO
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Good Afternoon SinnermanKO, Thank you for sharing your comments with us. Though I was surprised to hear that you were not happy with our service, I still appreciate knowing about it. I do apologize for the inconvenience you experienced with your booking as it is certainly no the experience we want you to have. I hope you will give Best...

Reviewed 7 August 2014

Stayed here for a few days... close enough to airport and shopping malls. got back from our orlando vacation and stayed a few nights before getting back to our country. breakfast area is small. but i just took my breakfast and went up to my room. close to the international mall and dolphin mall.

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Helpful?
Thank Dugi78
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Dugi78: Thank you for your taking your time and fill out this review in Trip Advisor. We strive to make every guests stay enjoyable and I am glad to hear we were able to surpass your expectations. Thank you again and we look forward to having another opportunity to serve you. Best Regards, Carmen Iglesias, General Manager.

Port of Spain, Trinidad
Reviewed 5 August 2014

Don't believe the negative reviews about this hotel. The facility was great, the staff very welcoming and friendly, the complimentary breakfast was more than we desired. The airport shuttle from Miami airport was on time running every hour. The free shuttle to the malls was great and the drivers very pleasant. The hotel was clean, linens changed every day, we...

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Helpful?
Thank Mace13
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Mace 13: Thanks so much for taking the time to share your excellent comments about our property. We are so glad you had such a great stay with us and found our staff, accommodations and location so enjoyable. We strive to make every guests stay enjoyable and I am glad to hear we were able to surpass your expectations....

Townsend, United States
Reviewed 4 August 2014

The Best Western is a nice place. We had a large room with a couch and seating area as well as a kingsize bed. The staff was very pleasant but English is not the primary language in this area of Miami. The Pool was very enjoyable, and the Italian Restaurant around the corner was great! They do have free airport...

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Helpful?
Thank Susan R
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Susan R: Thank you very much for taking the time to review our hotel. We are glad to hear that you found our staff and accommodations so comfortable and enjoyable. We look forward to having you stay with us again soon. Thank you, Carmen Iglesias, General Manager

Orlando, Florida, United States
Reviewed 2 August 2014

This hotel for being brand new, is a huge disappointment. Such a nice clean building, and that about all. Staff is miserable and useless. Anytime you see them they appear depressed and in a mood. Hotel is filled with : xxx : guests in halls, and parking lot. Not a safe feeling at all.

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Helpful?
Thank Shaun_SWO
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Shaun: Thank you for taking the time to review our property. I would like to personally apologize for the challenges you experienced during your stay. Again thank you for bringing these items to our attention. Please contact me to discuss your stay at 305-4637195. Looking forward in speaking with you soon Thank you, Carmen Iglesias, General Manager

Costa Mesa, California
Reviewed 29 July 2014

I arrived very late at the hotel (about 2 am) and they were waiting for me. The guy at the reception was very friendly and made the check in fast and smooth. The rooms are big and the location of the hotel is very close to the airport though it is very quiet. I didn't have time to use their...

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Helpful?
1Thank Ingo S
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Ingo, Thanks so much for taking the time to share your comments about our property. We are so glad you had such a great stay with us and found our staff and accommodations so enjoyable. We look forward to welcoming your group again soon. Thank you, Carmen Iglesias. General Manager

Key West, Florida
Reviewed 24 July 2014

This place is beyond terrible. The front desk staff is very rude and very unhelpful. The internet, WiFi and Hard Line does not work. The Breakfast is ok but all the hot items were cold. And did I mention how rude the staff was???

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Helpful?
1Thank islanddrew
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Islanddrew: Thank you for taking the time to review our property. I would like to personally apologize for any challenges you experienced during your stay. I will personally speak to the front desk team members and ensure they are retrained on customer service. Again thank you for bringing this to our attention. I will personally address this issues. Hope...

Gig Harbor, Washington, United States
Reviewed 16 July 2014

Needed a clean, reasonably priced hotel with pool for an overnight stay before leaving from Miami International for a trip with the grandkids to the Galapagos. This facility not only met that need, but it was a pleasure to stay at as the staff was very accommodating. The convenience of the airport shuttle was an added bonus and the breakfast,...

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Helpful?
Thank LindyC46
Erie, United States
Reviewed 5 July 2014

Going on a trip and flying out of Miami? THIS is the HOTEL for YOU! Great Service, VALUE and free parking! Staff exceeded our expectations and a good, hot breakfast to start the day! AND, free, on time shuttle service to airport, mall, etc.

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Helpful?
2Thank Madeline A. D
bestwmiami, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review

Dear Madeline Thank you for taking the time to review our property. It is great to hear that you’re found our staff friendly. We are glad you were able to enjoy our breakfast. We look forward to having another opportunity to serve you. Thank you Carmen Iglesias, Assistant General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Miami-Doral/Dolphin Mall

Address: 3875 NW 107th Ave, Doral, FL 33178-4292 (Formerly BEST WESTERN PLUS Miami Airport West Inn & Suites)
Region: United States > Florida > Doral
Price Range: RM556 - RM1,117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Miami-Doral/Dolphin Mall 2.5*
Number of rooms: 96
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Also Known As:
Best Western Miami Airport West Inn And Suites
Best Western Miami Airport West Hotel Miami
Miami Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Miami-Doral/Dolphin Mall staff and other travellers.
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Questions? Get answers from BEST WESTERN Plus Miami-Doral/Dolphin Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent hotel for business or leisure.”
 of 5 bubbles ricardofD861FI, 24 Oct 2016 | Read review
“Ask for one that is not close to a smoking-room (unless you really like the smell)”
 of 5 bubbles Weibchen, 25 Sep 2016 | Read review
“Go to another hotel.”
 of 5 bubbles MEDTRAV, 22 Sep 2016 | Read review
“Main floor windows are huge, and ours was unlocked. you could move a couch through these things, so check to make sure they are locked before leaving the room or going to bed. Ours weren't when we go to the room. ”
 of 5 bubbles M3012LCstevenm, 25 Mar 2016 | Read review
“All rooms are very spacious but none of them have a view to write home about.”
 of 5 bubbles jamesWW, 19 Feb 2016 | Read review
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